coleslaw

I can see the rationale behind Globalists getting 500 points and Explorists getting 3000. The Club Access awards are pretty useful/valuable for an Explorist. They are much less useful/valuable for a Globalist. 500 points is kind of pathetic, but I would take that over 0. Hopefully they're still offering a points alternative in February when my next batch comes up towards their expiration dates.

izdr1

update: I asked how many points, and was told via Twitter 10K per night for cat1-4 awards.

js1993

They're only less useful for Globalists if the lounges are open, which they're not. Otherwise, there would be no reason to give comp to anyone.

Colin

i got 500 points per Club cert via chat, then the next day got an extra 2500 per Club cert via chat.
painlessly said heard a friend got 3000 ea and that was sufficient for the true-up.

i got 2 of my 3 available 12/31/21 TSUs "extended" in the form of 2 new 02/28/23 TSU awards via globalist concierge general telephone line.
she offered to "extend" 1 of 3 and 500 points per Club.
mentioned I had already received points for Club award and that honestly was sufficient to bump the TSU "extended" offer to 2 of 3.

suppose I have a final avenue of contact unused - directly email to concierge - to see about getting that final TSU "extended".

"extended" is in quotes because the actual process is new awards while leaving the soon-to-expire awards be.

coleslaw

Many lounges are open. Not all. Not most. But many.

js1993

Whatever the percentage is, the simple fact remains: Hyatt lounge closures aren't somehow disproportionately affecting Explorists.

coleslaw

Lounge closures aren’t disproportionately affecting Explorists, club access passes are.

Globalists get lounge access as a factor of status. Explorists need to use club access passes. The only use of club access passes for a Globalist is to use it for another room at the same property for the same nights the Globalist is staying there. That’s pretty niche. That’s why I’m saying the value of a club access pass is much higher to an Explorist vs a Globalist.

js1993

In normal times, yes. These days, no. The average Globalist is losing a lot more from lounge closures than the average Explorist and isn't separately being compensated for said closures. It's ludicrous that Globalists would receive 80% lower compensation for the club passes. If Globalists were already being given X points per night for lounge closures, it would be a different story.

GUWonder

Hyatt is just going cheap on the value it wants to provide Globalists from converting the expiring club passes.

Given that most multi-year Globalists don't use most or any club access awards, Hyatt probably thinks they don't have a lot of value to most such Globalists and thus why give more value for the conversion for Globalists than for those who may value the awards higher: the Explorists.

They had been very valuable for many Globalists too, before Covid-19 changed the lounge and travel situation. For example, Globalists traveling in such a way as to need multiple rooms for family and/or friends on trips where they want to be able to use the lounges together.

MoogleMD

Just adding my point of data. Did the app chat this AM, and after 30-45 mins wait they gave me 3k points for each of the 4 expiring club access awards. They also gave me 20k for my expiring CAT 1-7 certificate. Given that some of the places I want to book are now 35k during peak season I was hoping for an extension lol, but I guess better than nothing.

grlnextdoor

Was able to get 10K for an expiring cert under Explorist. My husband is Discoverist and two reps said no so far. Still working on his. Any update from Discoverist accounts on expiring Chase 1-4 cat certificates?

Cara332

Used chat on Christmas and was offered 500–declined. Called globalist line today and offered 500 again—declined again. Chatted again this evening and asked upfront for 3k and no problem. 21k points already added to my account.

keep trying and just ask for the 3k!!

hawaii777

Just called and was provided 10,000 points each for 2 expiring 1-4 free night certificates (1 was credit card and 1 was milestone award earned in 2019). I was only provided 1,000 points for each expiring club access award as an Explorist. I mentioned that I read online others receiving 3,000 points and the agent explained that the amount provided is evaluated/based on the individual member and they cannot comment on what was provided to other members. Was told the same when I tried to get the difference to 3,000 points via chat for the club access awards.

hailstorm

For those thinking of trying to double dip, three days after I sent a Twitter DM to HyattConcierge, I got a reply apologizing for the delay due to the overwhelmingly large number of messages they are getting, but that she sees that the account has already been credited with the points.

GUWonder

When it comes to exchanging the Club Access awards for Hyatt points, many reps default to saying they can only convert them for 500 points each. They do credit the points before they even manage to pull the awards that are supposed to be pulled to do the exchange. Something to keep in mind in case there is a mistake involved.

Given how long the hold times are to even get a rep, 500 points for an expiring award can seem even poorer value than if it was achieved more quickly and reliably.