Certificates Are Being Extended?
Jan 5, 2022, 6:38 pm
#706
Join Date: Aug 2014
Location: MSP
Programs: AGR S+, Marriott Plat, HHonors Diamond, Hyatt Explorist
Posts: 100
I would like to know if there are any cases of certs getting successfully converted to points, where ALL of the following are true:
- Those awards are from Chase free nights
- Awards expired on 12/31/2021 ( not other dates )
- Have 9 or less nights in 2021 ( including the 5 nights given by the card)
If you did met all the above condition and did try to get the free night converted / extended:
-Did you contact before or after 12/31/2021?
-Contact method ( call / chat / twitter etc.)
-Successful of converting or not
-How many points did you get per night
- Ethnicity / Race
Let's see if we get a pattern here.
=====
My own datapoint:
- 7 nights in 2021 ( 5 from card, 2 from card spend, no actual stay )
- 2 Chase award nights expired 12/31/2021
- DECLINED: Called on 12/27/2021, promised it will be converted to 10K per night to get off the phone. Points not showing, called on Sunday 1/2 and they walked back on promise, citing the 10 night requirement. Call back on 1/3, same result.
- Asian-American
- Those awards are from Chase free nights
- Awards expired on 12/31/2021 ( not other dates )
- Have 9 or less nights in 2021 ( including the 5 nights given by the card)
If you did met all the above condition and did try to get the free night converted / extended:
-Did you contact before or after 12/31/2021?
-Contact method ( call / chat / twitter etc.)
-Successful of converting or not
-How many points did you get per night
- Ethnicity / Race
Let's see if we get a pattern here.
=====
My own datapoint:
- 7 nights in 2021 ( 5 from card, 2 from card spend, no actual stay )
- 2 Chase award nights expired 12/31/2021
- DECLINED: Called on 12/27/2021, promised it will be converted to 10K per night to get off the phone. Points not showing, called on Sunday 1/2 and they walked back on promise, citing the 10 night requirement. Call back on 1/3, same result.
- Asian-American
Called in today near noon using the Explorist line provided by my friend, DECLINED after transferred to the supervisor.
My friend called in himself using my information. After transferred to the supervisor, we got credited 10K points for "apologize for false information". SUCCESS! He is white 😎
Case Closed 😁
Jan 5, 2022, 7:35 pm
#707
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,573
now this is yet another option offered. It gets crazier and crazier with these options. I wonder who comes up with all these fantasy options.
Jan 5, 2022, 7:43 pm
#708
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I wrote my concierge before Christmas. He was off for a bit and got back to me last week by giving me 10k points for the 1-4 award, and 12k points for the expiring club access awards. I think he also extended one suite upgrade certificate. This on 12/30 or so.
No twitter, no chat, it took about 5 minutes to write an email asking, and then sending an email thanking him.
No twitter, no chat, it took about 5 minutes to write an email asking, and then sending an email thanking him.
Jan 5, 2022, 7:48 pm
#709
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
Got 10K from my MHC for my Cat 1-4 too.
Jan 5, 2022, 7:50 pm
#710
Join Date: Jan 2008
Posts: 3,577
Update:
Called in today near noon using the Explorist line provided by my friend, DECLINED after transferred to the supervisor.
My friend called in himself using my information. After transferred to the supervisor, we got credited 10K points for "apologize for false information". SUCCESS! He is white 😎
Case Closed 😁
Called in today near noon using the Explorist line provided by my friend, DECLINED after transferred to the supervisor.
My friend called in himself using my information. After transferred to the supervisor, we got credited 10K points for "apologize for false information". SUCCESS! He is white 😎
Case Closed 😁
Jan 5, 2022, 7:53 pm
#711
Join Date: Jan 2022
Programs: Chase, Hyatt
Posts: 7
Update:
Called in today near noon using the Explorist line provided by my friend, DECLINED after transferred to the supervisor.
My friend called in himself using my information. After transferred to the supervisor, we got credited 10K points for "apologize for false information". SUCCESS! He is white 😎
Case Closed 😁
Called in today near noon using the Explorist line provided by my friend, DECLINED after transferred to the supervisor.
My friend called in himself using my information. After transferred to the supervisor, we got credited 10K points for "apologize for false information". SUCCESS! He is white 😎
Case Closed 😁
I'm willing to place large sums of money on the fact that Hyatt doesn't have some fine print in their certificate expiration policy about the perceived race of the caller.
Jan 5, 2022, 8:42 pm
#712
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
...and offered 500 points per club award. I pushed back, saying I know others received 3000 each, and she said that information was not true. She likened that info to a "game of telephone". I asked if there was another number I could call to pursue further and she put me on hold and came back and offered 1000 per award. I accepted since I was worried that after expiration I might get nothing. Later I got through on the website chat function and explained I was only offered 1000 vs. the 3000 others got and they told me that after I accepted the offer they cannot grant any additional compensation. I asked if the points had already been added to my account and she could see that they had been.
I wrote my concierge before Christmas. He was off for a bit and got back to me last week by giving me 10k points for the 1-4 award, and 12k points for the expiring club access awards. I think he also extended one suite upgrade certificate. This on 12/30 or so.
No twitter, no chat, it took about 5 minutes to write an email asking, and then sending an email thanking him.
No twitter, no chat, it took about 5 minutes to write an email asking, and then sending an email thanking him.
Jan 5, 2022, 8:49 pm
#713
Join Date: May 2009
Posts: 821
Discoverist, stay 1 night in 2021. have one expired in 12/31 and one expired in Jan 8th, just call in need transfer to Loy rep, exchange the 12/31 one to 10K points, but rep won't touch the Jan 8th one, said no new policy for the 2022 one.
Jan 5, 2022, 9:21 pm
#715
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
Jan 6, 2022, 8:04 am
#716
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
I emailed the Consumer Affairs email they gave me last week of December. Still no response. I knew that generic email would not work.
Jan 6, 2022, 8:19 am
#717
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,030
Try emailing Better Business Bureau.
Jan 6, 2022, 11:51 am
#718
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,089
This thread seems to have run it's course and so is closed.
Markie - Co-Mod, Hyatt
Markie - Co-Mod, Hyatt