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Ventana Big Sur- Alila - REVIEW MASTER THREAD

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Old Jun 30, 2023, 9:42 pm
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Dinner reservations and activities: email [email protected]

Big Sur Smokehouse is closed at least thru end of July 2023.

Your stay includes all meals, whether in-room 24 hours a day, lunch on the Sur House Terrace from 11:30 a.m. to 5 p.m., or dinner at The Sur House—our award-winning restaurant that is open for dinner from 5-9 p.m. Please see our dining menus here.

Signature experiences:
·
Morning Movement (Tai Chi, Yoga, Meditation, Big SurCus Poi Dance)
· Coast Ridge Hike
· Bees and Big Sur
Falconry

· Foragers Hike
· Redwood Hike
· Sur House Social
· S'mores
· Astronomy

July 2023 activity schedule:

https://www.ventanabigsur.com/pdf/JU..._AtAGlance.pdf


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Ventana Big Sur- Alila - REVIEW MASTER THREAD

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Old Feb 14, 2021, 9:31 pm
  #811  
 
Join Date: Feb 2021
Posts: 4
Additional Occupant

Hi! I'm a Globalist and I'm thinking to book just for one night using their cat 7 award certificate (standard room for 2 pax), the problem is there's going to be 3 adults staying. I wonder would they charge for additional person or would they just let me just slide Booking for 3 pax would force the apps to only show Villa as the lowest category and would be priced almost double than the standard room. We're fine to sleep like sardines in a can for that one night haha, hopefully the property is not too strict with the number of occupants. I hope someone here had a similar situation and have the answer for my question. Thank you!
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Old Feb 14, 2021, 9:40 pm
  #812  
 
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Originally Posted by pawswap
Hi! I'm a Globalist and I'm thinking to book just for one night using their cat 7 award certificate (standard room for 2 pax), the problem is there's going to be 3 adults staying. I wonder would they charge for additional person or would they just let me just slide Booking for 3 pax would force the apps to only show Villa as the lowest category and would be priced almost double than the standard room. We're fine to sleep like sardines in a can for that one night haha, hopefully the property is not too strict with the number of occupants. I hope someone here had a similar situation and have the answer for my question. Thank you!
I think I read somewhere upthread the 3rd occupant is charged at like $300 per night or so since this is an all meals included property. Plus there is normally a 2 night minimum stay requirement for the standard room and they will not waive the requirement.
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Old Feb 14, 2021, 10:21 pm
  #813  
 
Join Date: Feb 2021
Posts: 4
Thank you for the reply! $300 is actually not bad for an inclusive property with a calibre of Ventana Regarding the 2 night minimum stay requirement, I'm finding availability for a one-night stay for March, I can't make a dummy booking since I'm still short of 3 nights to reach 60 nights to get the award certificate. I wonder if now they allow 1-night point stay?
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Old Feb 14, 2021, 10:44 pm
  #814  
 
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Originally Posted by pawswap
Thank you for the reply! $300 is actually not bad for an inclusive property with a calibre of Ventana Regarding the 2 night minimum stay requirement, I'm finding availability for a one-night stay for March, I can't make a dummy booking since I'm still short of 3 nights to reach 60 nights to get the award certificate. I wonder if now they allow 1-night point stay?
I can’t seem to find that specific post anymore so don’t quote me on it. Did you find single night availability in March at 30k points? Maybe only just weekend that has minimum stay requirements.... if they allow 30k room redemption, you should be able to use the cat1-7 cert. But with the reopening, people are reporting no lunch on day of departure so one night stay is only dinner and breakfast.
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Old Feb 14, 2021, 10:59 pm
  #815  
 
Join Date: Feb 2021
Posts: 4
Yes, that one night award is for weekdays, but availability is very limited! Thank you for your help! much appreciated!
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Old Feb 14, 2021, 11:10 pm
  #816  
 
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,030
One night, 30,000 point booking happening this week.
hedoman is offline  
Old Feb 15, 2021, 10:57 am
  #817  
 
Join Date: Jan 2010
Location: NYC
Programs: UA GS, AS 75K, Hyatt Globalist, Marriott Platinum
Posts: 302
Originally Posted by pawswap
Hi! I'm a Globalist and I'm thinking to book just for one night using their cat 7 award certificate (standard room for 2 pax), the problem is there's going to be 3 adults staying. I wonder would they charge for additional person or would they just let me just slide Booking for 3 pax would force the apps to only show Villa as the lowest category and would be priced almost double than the standard room. We're fine to sleep like sardines in a can for that one night haha, hopefully the property is not too strict with the number of occupants. I hope someone here had a similar situation and have the answer for my question. Thank you!
I did this at one point last year and it was $250. Unsure if it has changed. Was in a suite and they brought in a roll away.
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Old Feb 15, 2021, 10:24 pm
  #818  
 
Join Date: Feb 2021
Posts: 4
Originally Posted by Gberg
I did this at one point last year and it was $250. Unsure if it has changed. Was in a suite and they brought in a roll away.
Thanks for confirming! $250 for a rollaway bed with inclusive meals for a Ventana is actually 'OK' and in a suite! how was your experience then?

Originally Posted by hedoman
One night, 30,000 point booking happening this week.
yeah! i saw availabilities for Feb and Mar, interesting!
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Old Feb 16, 2021, 11:01 am
  #819  
 
Join Date: Sep 2017
Posts: 7
Just got back from my stay this weekend at Ventana. Their services and all-inclusive offerings are changing for the worst--huge reduction in menu items and the food quality tastes like a bad all-inclusive resort in Mexico. Happy hour is now paid. No lunch on the day of departure. And the rooms are beginning to show huge wear and tear only 8 months after my last stay.

I'm really beginning to think this property is not worth the points anymore, regardless of what the cash rates are since very few are paying for this property anyways the cash rates are basically just made up.
jp65467 is offline  
Old Feb 16, 2021, 12:52 pm
  #820  
 
Join Date: Feb 2009
Location: SF
Programs: UA MM, AA 2MM, Bonvoy LTP, HH Dia
Posts: 1,132
We were there for 3 nights over the weekend, also. Used 60k/night for a vista hot tub suite. Honestly, I thought the room was great. And the property is great. Value was fine for what we spent. We'd stayed at Ventana a couple of times before it joined Hyatt... the food is significantly worse than I remember from back then. I'd prefer they get rid of the all-inclusive angle, because I do think it resulted in lower quality dining. On Valentine's day, they had a special menu... it was $100 extra/pp... I didn't do that, but I paid the $50 upcharge for the ribeye that was on that menu. Ribeye was great and better than any of the other entrees I'd tried at the resort. I'd already had the short rib (which would have been mediocre for a domestic airline meal.) We didn't go to the happy hours, and we skipped a few meals along the way-- French toast, burger (minus the dijonnaise, which my first burger was swimming in), and shrimp lettuce cups were my favorites. Anyway, we weren't headed there for a culinary adventure, so that didn't really upset us... I'd suspect most people head to Big Sur for the hiking/coastline/views, and Ventana is well situated for all of that.
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Old Feb 16, 2021, 1:40 pm
  #821  
nsx
Moderator: Southwest Airlines, Capital One
Hyatt Contributor Badge
 
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
The food reports are discouraging.

I have to believe that devaluing the experience will impair its future sales even if the management intends to switch to non inclusive soon.

We now have yet another example of why it’s best to jump on an exceptional value when it appears. These hot deals are fragile.

I’m so glad I went there a second time in September, deciding to book it at 9am the same day. It was magical, including a 2 hour hike to the ridgeline and back.
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Old Feb 17, 2021, 12:51 pm
  #822  
 
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
During a stay during the Feb reopening weekend, I had a completely different experience with the food. With the exception of some dry pastries and uninspiring desserts, everything else was absolutely delicious. Had the octopus appetizer 3 times, the char and seabass were fantastic. At lunch, the shrimp tacos as others have noted are crazy good, as was the guacamole. Avocado toast was delicious. Our food was most certainly not standard hotel fare.
SFO_FT is offline  
Old Feb 17, 2021, 6:10 pm
  #823  
 
Join Date: Jul 2000
Location: Manhattan NV
Programs: Hilton LTD, Hyatt Glob, Marriott LTTE, AA LTP, Avis PC, National EE, Seabourn DE
Posts: 3,030
First stay thirteen months ago in Big Sur Suite. Much more comfortable layout versus this week's Pacific House Suite. Fireplace was problematic as smoke alarm went off three times this stay. Plus the fireplace is not well situated in this suite.

Miss the open happy hour versus the paid for one crappy glass of Cab outside. The best value at Ventana nowadays is the $50 corkage fee. You'll be much happier and way ahead of the game bringing your own nice and expensive bottle. Haven't noticed this small piece of advice upthread.

Dinner and breakfast served in suite. Thumbs down on spaghetti. Four thumbs up on the chicken. But seriously......these are two of the four dinner choices? I remember a quite nice dinner first time here.
There is nothing all inclusive about this place. Two pretty mediocre meals included for an overnight stay. Toss in a hamburger if more than one night + two more pretty mediocre meals. I found the deserts and and first courses unlikable. If you can wait until 10 PM, the chocolate chip cookies are fine. Didn't dare ask for glass of milk for fear of a ten dollar charge.

Also uninspiring is the stocked fridge. But, I was happy to see the very small bag of beef jerky. My suggestion is go if it's a first time visit. Save yourself disappointment if doing a return.
nsx and Soccerjoshj07 like this.

Last edited by hedoman; Feb 17, 2021 at 9:26 pm
hedoman is offline  
Old Feb 17, 2021, 6:13 pm
  #824  
 
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,947
Originally Posted by hedoman
First stay thirteen months ago in Big Sur Suite. Much more comfortable layout versus this week's Pacific House Suite. Fireplace was problematic as smoke alarm went off three times this stay. Plus the fireplace is not well situated in this suite.

Miss the open happy hour versus the paid for one crappy glass of Cab outside. The best value at Ventana nowadays is the $50 corkage fee. You'll be much happier and way ahead of the game bringing your own nice and expensive bottle. Haven't noticed this small piece of advise upthread
$50 corkage fee (on top of everything else you mentioned) is pretty bad.
coleslaw is offline  
Old Feb 17, 2021, 6:17 pm
  #825  
 
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
Originally Posted by coleslaw
$50 corkage fee (on top of everything else you mentioned) is pretty bad.
Depends. If I'm bringing a bottle that would cost me $2000 on a wine list then it's not so bad.
SNA_Flyer is offline  


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