Globalist Concierge Advice
Sep 30, 2021, 8:01 am
#316
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
Passed 60 nights a couple of days ago , the Cat 1-7 and Suite Upgrades both posted but no email about a personal concierge. When I spoke to a reg csr last night about clarifying something I asked her and she said it was odd that she saw none had been assigned as of yet and said shed escalate it How long does it usually take till one is assigned?
Sep 30, 2021, 9:07 am
#317
Suspended
Join Date: Nov 1999
Posts: 24,153
Thx, wont really them it till my 1-7 is about to exp. I pushed crossing the 60th night as much as I could but just doubt Id be able to use it before it exps 3/22, since I doubt any Country will let me in that I will go to as a tourist. Not able to get the vax. Im over loaded with ABs off the chart due to what they put into me when I was in hospital for C-19 last Oct. Heck I cant even enter a restaurant here in NYC since I dont have a Vax card
Oct 5, 2021, 5:52 pm
#320
Join Date: May 2015
Posts: 17
I had Anne S. since Private line became Concierge. Found the service and her helpfulness as minimal, similar to other reports. On a trip to Ziva Jamaica I had a major issue with the hotel. I was on a paid night with a suite upgrade applied. I was given a suite that shared a wall with their night club. The wall shakes all night long on our first night. The property refused to move us, so I reached out to my concierge (Anne) to see if she could help, and basically I got a one sentence apology and zero assistance. I ended up convincing the hotel to move me to a standard room and to provide some points to offset the upgrade cert.
I never used Anne again. About a month ago I was told my concierge Anne left, and my new concierge is Katisha. I tried using the service again and am so far very underwhelmed. I just don’t see the value proposition. Maybe the Twitter team is just so much better (despite being the same people as others suggest - just with a better chance of getting a top performing agent).
Im in my 6th year as a Diamond/Globalist with >110 nights the last 2 years and likely this year. Im still waiting on any “surprise and delight” moments from my concierge service.
RIP SPG ambassador program. You set the bar high. If Hyatt could replicate it, it would be a slam dunk. Isn’t that why Hyatt recruited all of those SPG VPs, anyways?
I never used Anne again. About a month ago I was told my concierge Anne left, and my new concierge is Katisha. I tried using the service again and am so far very underwhelmed. I just don’t see the value proposition. Maybe the Twitter team is just so much better (despite being the same people as others suggest - just with a better chance of getting a top performing agent).
Im in my 6th year as a Diamond/Globalist with >110 nights the last 2 years and likely this year. Im still waiting on any “surprise and delight” moments from my concierge service.
RIP SPG ambassador program. You set the bar high. If Hyatt could replicate it, it would be a slam dunk. Isn’t that why Hyatt recruited all of those SPG VPs, anyways?
Oct 16, 2021, 2:00 am
#322
Join Date: May 2007
Location: Bansko, Bulgaria
Programs: Hyatt Globalist
Posts: 1,260
What is the process to request to be assigned to a new MHC? Is it worth trying or are they all less than stellar?
We are finding ours to be generally lackluster and lately not even that responsive. We have been Globalist/Diamond for several years and 150+ nights so far this year. In the past, I contacted the hotel myself, tweeted, and generally made myself known beforehand with some very positive results. I've tried using the concierge to see what the results would be and so far it has not been good. Actually, I'd say about the same as just booking the hotel and showing up... The few times we've had problems with a property those issues were not really addressed either and I ended up dealing with the property directly anyway. Requesting that we be registered for any/all promotions has had mixed results so I've gone back to doing that myself.
I'm seeing similar complaints in the previous posts - has anyone successfully been reassigned to someone who actually does what Hyatt says this is supposed to be?
We are finding ours to be generally lackluster and lately not even that responsive. We have been Globalist/Diamond for several years and 150+ nights so far this year. In the past, I contacted the hotel myself, tweeted, and generally made myself known beforehand with some very positive results. I've tried using the concierge to see what the results would be and so far it has not been good. Actually, I'd say about the same as just booking the hotel and showing up... The few times we've had problems with a property those issues were not really addressed either and I ended up dealing with the property directly anyway. Requesting that we be registered for any/all promotions has had mixed results so I've gone back to doing that myself.
I'm seeing similar complaints in the previous posts - has anyone successfully been reassigned to someone who actually does what Hyatt says this is supposed to be?
Oct 28, 2021, 8:25 am
#323
Join Date: Jun 2020
Location: NJ
Programs: UA Silver, Hyatt Globalist
Posts: 514
What is the process to request to be assigned to a new MHC? Is it worth trying or are they all less than stellar?
We are finding ours to be generally lackluster and lately not even that responsive. We have been Globalist/Diamond for several years and 150+ nights so far this year. In the past, I contacted the hotel myself, tweeted, and generally made myself known beforehand with some very positive results. I've tried using the concierge to see what the results would be and so far it has not been good. Actually, I'd say about the same as just booking the hotel and showing up... The few times we've had problems with a property those issues were not really addressed either and I ended up dealing with the property directly anyway. Requesting that we be registered for any/all promotions has had mixed results so I've gone back to doing that myself.
I'm seeing similar complaints in the previous posts - has anyone successfully been reassigned to someone who actually does what Hyatt says this is supposed to be?
We are finding ours to be generally lackluster and lately not even that responsive. We have been Globalist/Diamond for several years and 150+ nights so far this year. In the past, I contacted the hotel myself, tweeted, and generally made myself known beforehand with some very positive results. I've tried using the concierge to see what the results would be and so far it has not been good. Actually, I'd say about the same as just booking the hotel and showing up... The few times we've had problems with a property those issues were not really addressed either and I ended up dealing with the property directly anyway. Requesting that we be registered for any/all promotions has had mixed results so I've gone back to doing that myself.
I'm seeing similar complaints in the previous posts - has anyone successfully been reassigned to someone who actually does what Hyatt says this is supposed to be?
Oct 28, 2021, 12:48 pm
#324
Join Date: Mar 2018
Location: East Coast
Programs: Hyatt Globalist
Posts: 111
I've run a few service organizations ranging from tier 1 support (e.g., help me reset my password) to financial advisors for HNW clients -- I imagine Hyatt has a lot of issues keeping folks who are excellent at concierge in that role for too long (1-2 years tops).
Oct 28, 2021, 3:25 pm
#325
Join Date: Jun 2020
Location: NJ
Programs: UA Silver, Hyatt Globalist
Posts: 514
I believe you, just feels awkward having to HUCA to a concierge line lol. I'll need to remember the names of the great ones and ask if I can speak to them next time.
Oct 28, 2021, 7:03 pm
#327
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
Oct 28, 2021, 7:35 pm
#328
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
Sent a request to my concierge 24 hours ago to check on applying a suite upgrade and availability for a stay next year....crickets. No response and its now past the 24 hour SLA. I went to Twitter and did a DM with Hyatt Concierge and in 5 minutes got my booking. Seriously, ...? I'm happy Twitter is so responsive but does Hyatt realize that they are seriously dropping the ball on their expectations to Globalists? I think I know the answer...
Oct 29, 2021, 5:36 am
#330
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
I learned a simple lesson....use Hyatt Concierge on Twitter and the experience is much better and quicker.