Globalist Concierge Advice
Sep 4, 2021, 10:29 am
#301
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,164
Yes, you can use a TSU on a points reservation. From your post it sounded like you mixed instruments, using points and a Cat1-4 award for a single reservation and then applying the TSU to that reservation. This isnt technically allowed / possible, but as I mentioned you can sometimes work around it.
Sep 4, 2021, 10:58 am
#302
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
I don't know why this is so difficult for some to understand. My first post clearly stated "two-room" and "both rooms". It is not possible to make a single reservation for multiple rooms using Free Night Awards, whether from redeeming points or otherwise. Hyatt requires 2 separate reservations for 2 rooms when booking award nights.
Last edited by coleslaw; Sep 4, 2021 at 11:06 am
Sep 4, 2021, 9:50 pm
#303
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
Isn't the bigger issue using a suite upgrade for someone else's reservation (i.e. GoH)? I've tried that before and was told it's not allowed. Suite upgrades are only for your own stay.... If your Concierge is making that happen, I want a better Concierge
Sep 4, 2021, 10:18 pm
#304
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
Sep 4, 2021, 11:07 pm
#305
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,873
I booked under my name and checked in myself for all 4 rooms, not a GOH booking as GOH bookings cannot apply a TSU.
Sep 5, 2021, 2:43 pm
#306
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,562
Sep 22, 2021, 3:52 pm
#308
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
Sep 23, 2021, 1:00 pm
#309
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
FWIW, I reached 60 TQN 6 weeks ago, received an email from my My-Hyatt-Concierge (MHC) 4 days after check-out from the qualifying stay. I detailed my initial MHC communications in post # 36 on Keeping or losing your WOH Concierge? thread.
Sep 27, 2021, 8:45 pm
#310
FlyerTalk Evangelist
Join Date: May 2000
Location: أمريكا
Posts: 26,763
OK so I emailed Hyatt to ask for a concierge and they said I had two and they would ping them and ask them to reach out to me with their contact info. That was a week ago and I haven't heard from either my primary or backup concierge.
I did a search on their names and did find one generic promo email that came from one of the concierges, but the only contact information in the email was a generic "consumeraffairs" email address. Is that how I'm supposed to reach them?
I did a search on their names and did find one generic promo email that came from one of the concierges, but the only contact information in the email was a generic "consumeraffairs" email address. Is that how I'm supposed to reach them?
Sep 28, 2021, 3:26 am
#311
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
OK so I emailed Hyatt to ask for a concierge and they said I had two and they would ping them and ask them to reach out to me with their contact info. That was a week ago and I haven't heard from either my primary or backup concierge.
I did a search on their names and did find one generic promo email that came from one of the concierges, but the only contact information in the email was a generic "consumeraffairs" email address. Is that how I'm supposed to reach them?
I did a search on their names and did find one generic promo email that came from one of the concierges, but the only contact information in the email was a generic "consumeraffairs" email address. Is that how I'm supposed to reach them?
Sep 28, 2021, 3:34 am
#312
Join Date: Feb 2008
Location: US/TYO/LON
Programs: Marriott Titanium; Hyatt Globalist
Posts: 411
Sep 28, 2021, 10:18 am
#314
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,475
Welcome amenities are no longer a published perk of the program. Sure, a concierge may go out of their way to arrange for one, but neither of my concierges has done so (at least to my knowledge) over the past couple of years.
Sep 30, 2021, 7:56 am
#315
Suspended
Join Date: Nov 1999
Posts: 24,153
Passed 60 nights a couple of days ago , the Cat 1-7 and Suite Upgrades both posted but no email about a personal concierge. When I spoke to a reg csr last night about clarifying something I asked her and she said it was odd that she saw none had been assigned as of yet and said shed escalate it How long does it usually take till one is assigned?