Globalist Concierge Advice
Dec 31, 2021, 9:49 am
#376
Join Date: Sep 2009
Location: Midwest USA
Programs: AA EXP, HH Diamond, Hyatt Globalist
Posts: 591
My experience has always been getting a reply to my original email request, about 24-48 hours later, usually with an additional question about my request making me question why I even sent an email to MHC in the first place. So now, I just go directly to Twitter Hyatt dm and get a response and resolution within 10 minutes.
Dec 31, 2021, 12:32 pm
#377
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,563
Yep, and that's why I won't be sad about losing MHC since I only hit 44 nights this year. I'll keep Glob but lose MHC. No big loss. Much better response from Twitter team and it's instant.
Dec 31, 2021, 12:39 pm
#378
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,953
Jan 1, 2022, 9:37 am
#379
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
If I had a complicated reservation with lots of details I guess I wouldn't mind waiting the 24-48 hours to get a reply from MHC but it just seems like every reply after the initial reply then takes 6-8 hours. After a few back and forths over email I swear 3-4 days have gone by and I haven't really made much progress toward finalizing my reservation which is where I scratch my head and ask, is this really adding value? The answer has always been no.
Jan 1, 2022, 2:08 pm
#381
Suspended
Join Date: Jul 2020
Programs: Delta Gold Medallion, Hyatt Globalist, Hilton Diamond
Posts: 1,010
need to change concierge...
My concierge (initials DL), asked me if I was a travel agent when I inquired about Prive rates for my solo stay...
How do I change my concierge? Any good referrals/names?
How do I change my concierge? Any good referrals/names?
Jan 1, 2022, 8:32 pm
#382
Join Date: Dec 2020
Location: SFO/SEA
Programs: Hyatt Globalist, Alaska 100k, Delta Platinum
Posts: 69
Jan 1, 2022, 8:40 pm
#383
Join Date: Jan 2008
Posts: 3,582
Jan 1, 2022, 10:02 pm
#384
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,588
why would you ask Hyatt about Privé rates. I think the agents question is absolutely appropriate. Maybe the Concierge should change the guest.
Jan 4, 2022, 8:08 pm
#386
Join Date: Sep 2008
Posts: 7,875
Jan 4, 2022, 8:20 pm
#387
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
When did you get the reassignment notification? Karen's last day was apparently December 17th, and I was reassigned immediately, on the evening of the same day, with an email from my new WOH concierge about six hours after the end of Karen's normal work hours.
Jan 4, 2022, 8:24 pm
#388
Join Date: Sep 2008
Posts: 7,875
So Karen sent me an email the 16th saying she was retiring (Friday would be her last day, which would have been the 17th). And I never got anything from anybody until the 29th of December, which was Jenny introducing herself. Karen did say to expect an intro email in the next couple of weeks, so the timing is appropriate.
Jan 4, 2022, 8:26 pm
#389
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
So Karen sent me an email the 16th saying she was retiring (Friday would be her last day, which would have been the 17th). And I never got anything from anybody until the 29th of December, which was Jenny introducing herself. Karen did say to expect an intro email in the next couple of weeks, so the timing is appropriate.
Jan 4, 2022, 8:33 pm
#390
Join Date: Sep 2008
Posts: 7,875
But per the mod on another thread I cannot post her email, as that would be revealing personal information. She seemed very happy to be leaving though.