Globalist Concierge Advice
Nov 30, 2021, 8:43 pm
#346
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
Dec 1, 2021, 5:01 am
#347
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
But Hyatt sure does respond quickly to a DM. I could really care less about which platform they use, for me its more about how they handle the request and in what amount of time
Dec 1, 2021, 5:08 am
#348
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
Dec 2, 2021, 1:02 pm
#349
Join Date: Mar 2007
Posts: 4,975
This is another perfect example of the inconsistent value associated with the Hyatt concierge service. You can make a quick DM on Twitter to the HyattConcierge and get a response almost immediately. But when you contact your designated concierge the wait time is often 24 hours or longer. I'm just not sure why the Globalist concierge service even exists any more when the Twitter service performs better and is very consistent in their response times.
Last edited by olouie; Dec 2, 2021 at 1:55 pm
Dec 18, 2021, 10:56 am
#350
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I just got a surprise email from someone saying that he or she is my new WOH concierge.
Have there been other reassignments or did Karen C. leave?
Has anyone had any experience with Devin? USA based, I assume, with the 402 area code.
Have there been other reassignments or did Karen C. leave?
Has anyone had any experience with Devin? USA based, I assume, with the 402 area code.
Dec 18, 2021, 11:16 am
#351
Join Date: Oct 2018
Programs: WOH Globalist
Posts: 258
I was also reassigned to the same person you were. It’s from their Nebraska(USA) office. I hope the level of service remains the same or increases.
Dec 18, 2021, 11:46 am
#353
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Dec 25, 2021, 5:20 pm
#354
Join Date: Mar 2013
Location: SFO, ORD, IAD
Programs: UA Plat, AA Plat Pro, Hyatt Glob, Marriott Plat
Posts: 355
So, I’ll be ending the year with 39 or 40 qualifying nights, having re-qualified for Globalist after passing 30.
I assume I’ll be losing my concierge at the end of February, correct?
Do you think they’ll email me about that or something?
I assume I’ll be losing my concierge at the end of February, correct?
Do you think they’ll email me about that or something?
Dec 26, 2021, 12:07 am
#355
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,579
I doubt you will hear anything, I presume they will not communicate something you will lose.
Last edited by 59Impala; Dec 26, 2021 at 12:12 am
Dec 26, 2021, 1:39 am
#356
Join Date: Jun 2020
Location: NJ
Programs: UA Silver, Hyatt Globalist
Posts: 514
I was also told Karen C retired when I called in, was not given a heads up nor a new concierge yet though...
Dec 26, 2021, 9:56 am
#357
Join Date: Feb 2014
Posts: 252
Dec 26, 2021, 8:36 pm
#359
Join Date: Jun 2020
Location: NJ
Programs: UA Silver, Hyatt Globalist
Posts: 514
Dec 27, 2021, 4:19 pm
#360
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,824
I am so out of touch. I just saw this thread on Hyatt Concierge and was wondering what it was. I decided to check my emails and I actually had an email from some person named Devin introducing themselves as my concierge. Not sure how I would use such an animal but nice touch I guess. I hardly ever call customer service anymore. It is nice to have the option when the need does arise though, as others mentioned....I refuse to use Twitter anymore.