Zelucifer

I'm pretty sure they don't care at all if you're earning Globalist by spending $150k. Realistically they probably like you more than the average Globalist! Almost zero cost to them, and probably 1.5k net profit.

toomanybooks

My Hyatt concierge and the others who sub for her on occasion have been really helpful to me. So much better than many customer service reps.

I was thinking of sending them some cookies or chocolates or something.

Do they work out of this address below I got on an email? Or from home? How many are there?

Or is there some reason I shouldn’t do this?

Thanks for any thoughts.

World of Hyatt - My Hyatt Concierge
Omaha Contact Center - Americas

9805 Q Street, Omaha, NE 68127

MSPeconomist

Mine works from home, and not in the same state as Omaha. She's full time but she told me that many work part time, which makes me suspect that many others work from home too.

skj

My MHC works from home, and I suspect many of the others do as well. I don't know of a way to send a shareable gift to several of them, but you easily send someting like an Amazon gift card via email to your MHC.

TravelBug1314

This is a great idea. I appreciate my MHC, but think asking her for address to send something would be weird. Thanks for the good idea.

jpdx

Has the Concierge benefit been watered down further? I've been assigned to the (less than stellar) "C." for years, but as of a few weeks ago, I receive emails from a bunch of random people who claim to be her "assistant." Even emails signed directly by "C." now are sent from a generic "Consumer Affairs" email address, and that's the contact information "C." provides in her signature line.

So at this point, the Concierge benefit is basically the Twitter team, only with much longer response times?

Matt4200

MHC is fairly responsive. When she’s not in the office a colleague will respond on her behalf.

MHC is more personalized than Twitter and can do much more. Two examples MHC can do but Twitter Concierge cannot would be -

Guest of Honor Bookings

Exchanging Category 1-4 or 1-7 Certificates for points after expiration.

In addition to that if you have an issue while on property MHC usually will be proactive and contact the hotel to try to resolve the issue. While Twitter would usually say to just call down to the FD and ask for a manager.

I’m not sure what exactly you’re expecting from MHC.

For basic requests I tend just to message Twitter things like -

Applying a TSU

Checking if a Property Offers Globalist Parking on Award Stays (and paid stays during promos offering it)

Confirming Promo Terms for a current Promo
(For example - During the current Points Rebate promo I wanted to ask if I booked multiple rooms would I receive the rebate on all rooms booked, the answer was Yes. It’s a pretty trivial question so I didn’t feel it was worth asking MHC)

Things like that. Even though MHC is there I tend just to message Twitter for minor things.

UA-NYC

My guy is amazing (shout out EQ!)

I only get notes from another concierge (KB, also great responses) on his two days off.

AndyKehn

You can ask Hyatt to change concierge. KB and VB are good.

parrotheadmjb

I can definitely second that, EQ is great and I also occasionally hear from KB when EQ is out. Both are great.

Matt the Coffeeman

So, any thoughts about the value of the concerige in 2022? With "Globalists" emerging at 30 nights (or 15, with the double night credit), is the concerige going to be an advantage over Globalists-lite or will it make no difference?

SHLTP

In China, concierge is helpful but different - I have a dedicated person but I've never actually spoken to her or emailed her for something. I just get cards/gifts from her once in a while - she gave me a neck massager a few months ago.

One has to call the main China line. 9/10 times they'll take a message and a random concierge will call back later. or they'll just transfer me to the concierge on call but that's rare. If I email, it goes to a group address and someone different responds each time.

I've basically dealt w the same 3-4 people in the last year, none my own concierge. If off hours, I get transferred to a US based Globalist line.
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I feel they never have more than a couple concierges working at once in n China, usually one. I called last week and it took 15 hours for a response. The person said the concierge the night before got sick.

I wonder how many Globalists in China. At the last PH I stayed at they said they usually have 5-6 a night.

Overall, it's actually better service than my Starwood ambassador.

Matt4200

Anyone else have MB? Thoughts

ceebee100

Curious to know if anyone has ME and if they receive extraordinary service.

stargold

I'm enjoying my Europe-based MHC experience to date - she has been very helpful in resolving an issue where a local GH decided, without publishing it anywhere in the booking process, that my corporate rate was "too low" to give points/nights credit. Less impressive was the responses from her colleagues while she was out of the office, but it was all good in the end.