I stayed at Hyatt Regency Mexico City as part of a mattress run and while the hotel was not the most luxurious, it was the one which offered the best elite loyalty benefits and made for the best value for the money of the 7 hotels I tried in CDMX and I can recommend HR particularly to Globalist guests.  

Check In

The room upgrade situation was a bit rocky to begin with but the final outcome could not have been better.  I first asked by e-mail the morning of my arrival what room type I would have and I was told a club room which is essentially no upgrade since I would have lounge access anyway.  I was surprised because there were suites available online so I asked if they upgrade Globalists to suites and they said they were not available yet – they need to clean.  I responded that I did not mind waiting so I asked at approximately what time they expected a suite to be available and they said they did not know, it depends when guests check out.  Then a few hours later I contacted them again, this time they said suites were fully booked and I would not have an upgrade and indeed online I could see the standard suites were gone.  Once at the hotel I told the receptionist about the communication issue, he gave me my room keys for the club room and said he would investigate what happened.  Later during happy hour he stopped by to tell me that after checking with his manager they would be able to give me to an Executive Suite (normally not for Globalist upgrades) so I packed up and changed rooms.  

Room

The first room type was nothing to write home about but everything was in good condition and looked decent.  If I had stayed in that room type, I would have had an acceptable stay.  

Obviously the suite was significantly better not only because the size was approximately 3 standard rooms according to the floor plan, but also because the dining and living area both had hardwood floors rather than carpet whereas the standard room I had for just a few moments was entirely carpet other than the bathroom.  

There was no view of Chapultepec Park because my suite was on the wrong side of the building.  I am not sure if all suites are facing north but for standard rooms the ones with Chapultepec view are more expensive and I did not see that same price distinction for the suites.  The inferior view would be one of the few ways where my suites at JWM and IC were better than at HR, but for most of everything else HR was the best of the three.  

Dining

The Regency Lounge has recently reopened after renovations and it looks nice, but it’s not fully operational yet.  Breakfast was not offered in the lounge but rather in the restaurant.  The breakfast menu was quite extensive with lots of local options and large portions.  I was not aware that the Globalist breakfast was supposed to be the buffet only (nobody told me at check-in), instead I ordered dishes from the a la carte menu and they were kind enough to waive the charge.  

For happy hour, there was a hors d’oeuvres menu 5-9pm served near the lobby because they have not started serving food in the lounge yet.  Similar to breakfast, the menu was quite interesting and better than the set tray offered at InterContinental (or JWM which simply closed the lounge and did not offer any alternative); we could order up to 5 appetizers per person plus 2 desserts.  Drinks were also served near the lobby 6-9pm or alternatively for a more private venue, a limited drink selection like wine and beer was available in the lounge.  

Service

Service was not always perfect but it was clear they aimed to please especially with the situation with the suite upgrade: they could not give me the standard upgrade but went out of their way to give even better without me even asking for anything.  The one area for improvement is that sometimes service in the restaurant during breakfast of happy hour was uneven, I could see staff just chatting among each other and not servicing guests, sometimes not paying attention if I needed something, or simply walking by while I am still waiting to give my order. 

Wifi

Premium wifi worked well with speeds of 40 Mbps and the charge removed at check-out as a Globalist benefit.

Overall

Overall room rates at HR are in the same range as JWM and IC plus they are in the same neighborhood so it’s easy to compare all three.  My suite upgrade at HR was significantly superior than at JWM where it was just a corner room, happy hour at HR was the best of the three (especially since JWM did not have any), and breakfast was also my favorite although if I had been limited to the buffet probably my opinion would be different.  It all came together for a stay which was excellent value for the money.