Hyatt Regency Mexico City REVIEW - MASTER THREAD
May 21, 2022, 10:03 am
#106
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,850
@rajuabju
I live in Mexico City and still haven't been to that Hyatt Regency. I'm actually at the Hyatt House for a few days, but sooner or later I'll check out the regency and at least one more new build that will be completed soon.
I live in Mexico City and still haven't been to that Hyatt Regency. I'm actually at the Hyatt House for a few days, but sooner or later I'll check out the regency and at least one more new build that will be completed soon.
Jun 1, 2022, 12:56 am
#107
Join Date: Dec 2007
Location: SFO
Posts: 4,917
Finishing up another stay at the HR Mexico City. I think this is our 5th time here in the last 10-ish years. It continue to be (a) one of the most underrated/understated hotels in the Hyatt chain, and (b) one of the best uses of Cat1-4 certificates. I know its possible to get more "value" vs cash rates at other Cat4 hotels, but to me, this is just a great place to use them. I use combo of certs/points and cash for my stays (I always gets 2 rooms due to kids) and use Club Access awards. Some of the staff the in Club remember us now which is crazy to think about. Of course right now, breakfast is in the lobby, but its great IMO.
Cannot beat the location in Polanco. As much as I love Roma, Condesa and some other neighborhoods, we always prefer staying in Polanco.
The hotel itself... a business oriented hotel for sure, but its perfectly fine for the kids and they love that they "know" the hotel layout by now. Service is impeccable and never disappoints. Very well maintained, rooms are updated, clean, comfortable and upper floors (ie Regency floor) has some pretty incredible views. And we love the heated indoor pool.
Cannot beat the location in Polanco. As much as I love Roma, Condesa and some other neighborhoods, we always prefer staying in Polanco.
The hotel itself... a business oriented hotel for sure, but its perfectly fine for the kids and they love that they "know" the hotel layout by now. Service is impeccable and never disappoints. Very well maintained, rooms are updated, clean, comfortable and upper floors (ie Regency floor) has some pretty incredible views. And we love the heated indoor pool.
Deciding between some CDMX choices for a trip coming up.
Jun 1, 2022, 1:24 am
#108
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Club Lounge is open. There’s drinks available to order and a range of finger food/ snacks. There’s not plates designed as meal replacements a la Marriott.
Jun 3, 2022, 2:42 pm
#109
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Gold, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 455
Just finished up a six night stay here. Quite happy with how things went with only a few minor issues. Took a Sitio 300 taxi from the airport which is quick and easy. Attentive service on arrival was waiting for me at the hotel. I just paid for a normal king room (at a slightly higher rate to take advantage of the 2x points) but wasn't upgraded. In all fairness, for a six night stay I wasn't surprised and the hotel did seem very busy. They put me on the 38th floor though and of course club access included.
I visited the club most days for breakfast and evening happy hour and it was fine. Comfortable lounge with awesome views of the city. Breakfast was fair but lacking in variety... especially the watery, sloppy eggs. Geez... just throw some cheese or chives or SOMETHING on them to make them look a little more appetizing. Evening appetizers were ok... a bit sparse and they seemed slow at repleneshing when it was busy. The hot items were different every day... some were outstanding, some not so great. Service was very pleasant and attentive and while the lounge got quite busy at times, it never took long for them to get to you.
Room was cleaned daily, and was a bit small but comfortable..... lots of photos of the rooms already posted here so I won't bother with mine. Front desk called up a couple of times to make sure my stay was OK. Hotel charges 500 pesos for car back to the airport which is pretty steep, but it was certainly an upgrade from a typical taxi ride.
Not much more I can add. This is my third stay here. It's great being close to the park and Polanco is very nice, even if just a tad snooty. Certainly recommend the Hyatt and the only reason I'd stay somewhere else is if I needed to be in a different part of the city.
I visited the club most days for breakfast and evening happy hour and it was fine. Comfortable lounge with awesome views of the city. Breakfast was fair but lacking in variety... especially the watery, sloppy eggs. Geez... just throw some cheese or chives or SOMETHING on them to make them look a little more appetizing. Evening appetizers were ok... a bit sparse and they seemed slow at repleneshing when it was busy. The hot items were different every day... some were outstanding, some not so great. Service was very pleasant and attentive and while the lounge got quite busy at times, it never took long for them to get to you.
Room was cleaned daily, and was a bit small but comfortable..... lots of photos of the rooms already posted here so I won't bother with mine. Front desk called up a couple of times to make sure my stay was OK. Hotel charges 500 pesos for car back to the airport which is pretty steep, but it was certainly an upgrade from a typical taxi ride.
Not much more I can add. This is my third stay here. It's great being close to the park and Polanco is very nice, even if just a tad snooty. Certainly recommend the Hyatt and the only reason I'd stay somewhere else is if I needed to be in a different part of the city.
Jun 8, 2022, 9:14 am
#110
Join Date: Feb 2016
Posts: 27
Just finished a 3-nights stay here (and my friend stayed for 5 nights). I'm globalist and also gave her guest of honor benefits.
Both rooms booked on points (a mix of low and high dates 9k - 15k range). No standard suites available so we asked for park-view rooms. My husband and I were on 39th floor and my friend was on 36 - all club level rooms. Loung was on floor 40 and had beautiful park views.
Breakfast is now served in the lounge and as above said, the selection is just ok. Delicious and plenty of both cut fruit (melons, pineapple, papaya) and whole fuits you can take (pears, gauva, etc.). We went once around 9am and then around 7:30 - the area was too crowded by 9am and it was taking a long time to replenish some food. The main items I ate were sausage and green salsa chilaquiles (my favorite breakfast item to have in Mexico) which was very good. Other items like potatoes and eggs looked pretty sad.
Previously in Mexico City we stayed in Centro near the Zocalo. Although Polanco is a very nice neighborhood, in our opinion it's not nearly as convenient for sight-seeing (even with Chapultepec and Anthropology museum within walking distance). Even going to Condensa and Roma nearby took a long time. Next time we likely will stay at Downtown (Hyatt small luxury hotel category 4) which is in Centro above a building of fancy restaurants and shops (we actually ate at Azul Historic last time without realizing there was a hotel above). We'll see if that hotel is too noisy or not given it's right in the middle of everything.
Both rooms booked on points (a mix of low and high dates 9k - 15k range). No standard suites available so we asked for park-view rooms. My husband and I were on 39th floor and my friend was on 36 - all club level rooms. Loung was on floor 40 and had beautiful park views.
Breakfast is now served in the lounge and as above said, the selection is just ok. Delicious and plenty of both cut fruit (melons, pineapple, papaya) and whole fuits you can take (pears, gauva, etc.). We went once around 9am and then around 7:30 - the area was too crowded by 9am and it was taking a long time to replenish some food. The main items I ate were sausage and green salsa chilaquiles (my favorite breakfast item to have in Mexico) which was very good. Other items like potatoes and eggs looked pretty sad.
Previously in Mexico City we stayed in Centro near the Zocalo. Although Polanco is a very nice neighborhood, in our opinion it's not nearly as convenient for sight-seeing (even with Chapultepec and Anthropology museum within walking distance). Even going to Condensa and Roma nearby took a long time. Next time we likely will stay at Downtown (Hyatt small luxury hotel category 4) which is in Centro above a building of fancy restaurants and shops (we actually ate at Azul Historic last time without realizing there was a hotel above). We'll see if that hotel is too noisy or not given it's right in the middle of everything.
Jun 8, 2022, 9:27 am
#111
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Previously in Mexico City we stayed in Centro near the Zocalo. Although Polanco is a very nice neighborhood, in our opinion it's not nearly as convenient for sight-seeing (even with Chapultepec and Anthropology museum within walking distance). Even going to Condensa and Roma nearby took a long time. Next time we likely will stay at Downtown (Hyatt small luxury hotel category 4) which is in Centro above a building of fancy restaurants and shops (we actually ate at Azul Historic last time without realizing there was a hotel above). We'll see if that hotel is too noisy or not given it's right in the middle of everything.
Jun 8, 2022, 9:47 am
#112
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,850
Just finished a 3-nights stay here (and my friend stayed for 5 nights). I'm globalist and also gave her guest of honor benefits.
Both rooms booked on points (a mix of low and high dates 9k - 15k range). No standard suites available so we asked for park-view rooms. My husband and I were on 39th floor and my friend was on 36 - all club level rooms. Loung was on floor 40 and had beautiful park views.
Breakfast is now served in the lounge and as above said, the selection is just ok. Delicious and plenty of both cut fruit (melons, pineapple, papaya) and whole fuits you can take (pears, gauva, etc.). We went once around 9am and then around 7:30 - the area was too crowded by 9am and it was taking a long time to replenish some food. The main items I ate were sausage and green salsa chilaquiles (my favorite breakfast item to have in Mexico) which was very good. Other items like potatoes and eggs looked pretty sad.
Previously in Mexico City we stayed in Centro near the Zocalo. Although Polanco is a very nice neighborhood, in our opinion it's not nearly as convenient for sight-seeing (even with Chapultepec and Anthropology museum within walking distance). Even going to Condensa and Roma nearby took a long time. Next time we likely will stay at Downtown (Hyatt small luxury hotel category 4) which is in Centro above a building of fancy restaurants and shops (we actually ate at Azul Historic last time without realizing there was a hotel above). We'll see if that hotel is too noisy or not given it's right in the middle of everything.
Both rooms booked on points (a mix of low and high dates 9k - 15k range). No standard suites available so we asked for park-view rooms. My husband and I were on 39th floor and my friend was on 36 - all club level rooms. Loung was on floor 40 and had beautiful park views.
Breakfast is now served in the lounge and as above said, the selection is just ok. Delicious and plenty of both cut fruit (melons, pineapple, papaya) and whole fuits you can take (pears, gauva, etc.). We went once around 9am and then around 7:30 - the area was too crowded by 9am and it was taking a long time to replenish some food. The main items I ate were sausage and green salsa chilaquiles (my favorite breakfast item to have in Mexico) which was very good. Other items like potatoes and eggs looked pretty sad.
Previously in Mexico City we stayed in Centro near the Zocalo. Although Polanco is a very nice neighborhood, in our opinion it's not nearly as convenient for sight-seeing (even with Chapultepec and Anthropology museum within walking distance). Even going to Condensa and Roma nearby took a long time. Next time we likely will stay at Downtown (Hyatt small luxury hotel category 4) which is in Centro above a building of fancy restaurants and shops (we actually ate at Azul Historic last time without realizing there was a hotel above). We'll see if that hotel is too noisy or not given it's right in the middle of everything.
Jun 13, 2022, 3:43 pm
#114
Join Date: Feb 2016
Posts: 27
Just know that many older hotels in centro historico don't have windows unless you get an upgraded room I would pick the historic center over polanco, condesa/roma. Just my personal opinon. Everything is in the centro. Lots of people stay in Roma/Condesa to party and drink if that's your thing. That's where basically most tourists stay.
Jun 13, 2022, 4:09 pm
#116
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,850
Yes I actually was trying to figure out if the Downtown hotel rooms had windows or not! Haha we sneaked up there because I thought the bar would be open and the building and all the interior decors were super pretty, but it was super dark with the sky light closed even though it was around 6/7 pm and completely empty (maybe we were too early?). We walked aroun in the very dim area for a little bit and saw the rooms at least on that floor had doors that the top half opens like a window (think old west saloon doors that swing open) but I don't think those rooms we peeked in had windows to the outside! It was a bit odd but the location and the restaurants right downstairs honestly can't be beat! I think during the day they open the retractable sky light which is why the photos on the Hyatt website are so bright.
Jul 2, 2022, 12:18 am
#118
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,905
This is my first time in Mexico City. I'm looking for something close to a subway station and easily accessible from the airport. I'm also looking for good elite recognition. Is the HR my hotel?
Jul 2, 2022, 12:27 am
#119
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,905
It's relatively easy to find cheap hotels in Mexico City. But you will find that the sub $100 hotels with a brand name are either in Santa Fe, are quite dated or are somewhere you wouldn't want to be walking around outside after dark. That may well work perfectly fine for whatever you need...
But if you want a really nice hotel in Polanco, $200 is the bottom end of the pricing range...
But if you want a really nice hotel in Polanco, $200 is the bottom end of the pricing range...
Just finished up a six night stay here. Quite happy with how things went with only a few minor issues. Took a Sitio 300 taxi from the airport which is quick and easy. Attentive service on arrival was waiting for me at the hotel. I just paid for a normal king room (at a slightly higher rate to take advantage of the 2x points) but wasn't upgraded. In all fairness, for a six night stay I wasn't surprised and the hotel did seem very busy. They put me on the 38th floor though and of course club access included.
I visited the club most days for breakfast and evening happy hour and it was fine. Comfortable lounge with awesome views of the city. Breakfast was fair but lacking in variety... especially the watery, sloppy eggs. Geez... just throw some cheese or chives or SOMETHING on them to make them look a little more appetizing. Evening appetizers were ok... a bit sparse and they seemed slow at repleneshing when it was busy. The hot items were different every day... some were outstanding, some not so great. Service was very pleasant and attentive and while the lounge got quite busy at times, it never took long for them to get to you.
Room was cleaned daily, and was a bit small but comfortable..... lots of photos of the rooms already posted here so I won't bother with mine. Front desk called up a couple of times to make sure my stay was OK. Hotel charges 500 pesos for car back to the airport which is pretty steep, but it was certainly an upgrade from a typical taxi ride.
Not much more I can add. This is my third stay here. It's great being close to the park and Polanco is very nice, even if just a tad snooty. Certainly recommend the Hyatt and the only reason I'd stay somewhere else is if I needed to be in a different part of the city.
I visited the club most days for breakfast and evening happy hour and it was fine. Comfortable lounge with awesome views of the city. Breakfast was fair but lacking in variety... especially the watery, sloppy eggs. Geez... just throw some cheese or chives or SOMETHING on them to make them look a little more appetizing. Evening appetizers were ok... a bit sparse and they seemed slow at repleneshing when it was busy. The hot items were different every day... some were outstanding, some not so great. Service was very pleasant and attentive and while the lounge got quite busy at times, it never took long for them to get to you.
Room was cleaned daily, and was a bit small but comfortable..... lots of photos of the rooms already posted here so I won't bother with mine. Front desk called up a couple of times to make sure my stay was OK. Hotel charges 500 pesos for car back to the airport which is pretty steep, but it was certainly an upgrade from a typical taxi ride.
Not much more I can add. This is my third stay here. It's great being close to the park and Polanco is very nice, even if just a tad snooty. Certainly recommend the Hyatt and the only reason I'd stay somewhere else is if I needed to be in a different part of the city.
Just finished a 3-nights stay here (and my friend stayed for 5 nights). I'm globalist and also gave her guest of honor benefits.
Both rooms booked on points (a mix of low and high dates 9k - 15k range). No standard suites available so we asked for park-view rooms. My husband and I were on 39th floor and my friend was on 36 - all club level rooms. Loung was on floor 40 and had beautiful park views.
Breakfast is now served in the lounge and as above said, the selection is just ok. Delicious and plenty of both cut fruit (melons, pineapple, papaya) and whole fuits you can take (pears, gauva, etc.). We went once around 9am and then around 7:30 - the area was too crowded by 9am and it was taking a long time to replenish some food. The main items I ate were sausage and green salsa chilaquiles (my favorite breakfast item to have in Mexico) which was very good. Other items like potatoes and eggs looked pretty sad.
Previously in Mexico City we stayed in Centro near the Zocalo. Although Polanco is a very nice neighborhood, in our opinion it's not nearly as convenient for sight-seeing (even with Chapultepec and Anthropology museum within walking distance). Even going to Condensa and Roma nearby took a long time. Next time we likely will stay at Downtown (Hyatt small luxury hotel category 4) which is in Centro above a building of fancy restaurants and shops (we actually ate at Azul Historic last time without realizing there was a hotel above). We'll see if that hotel is too noisy or not given it's right in the middle of everything.
Both rooms booked on points (a mix of low and high dates 9k - 15k range). No standard suites available so we asked for park-view rooms. My husband and I were on 39th floor and my friend was on 36 - all club level rooms. Loung was on floor 40 and had beautiful park views.
Breakfast is now served in the lounge and as above said, the selection is just ok. Delicious and plenty of both cut fruit (melons, pineapple, papaya) and whole fuits you can take (pears, gauva, etc.). We went once around 9am and then around 7:30 - the area was too crowded by 9am and it was taking a long time to replenish some food. The main items I ate were sausage and green salsa chilaquiles (my favorite breakfast item to have in Mexico) which was very good. Other items like potatoes and eggs looked pretty sad.
Previously in Mexico City we stayed in Centro near the Zocalo. Although Polanco is a very nice neighborhood, in our opinion it's not nearly as convenient for sight-seeing (even with Chapultepec and Anthropology museum within walking distance). Even going to Condensa and Roma nearby took a long time. Next time we likely will stay at Downtown (Hyatt small luxury hotel category 4) which is in Centro above a building of fancy restaurants and shops (we actually ate at Azul Historic last time without realizing there was a hotel above). We'll see if that hotel is too noisy or not given it's right in the middle of everything.
Too bad that hotel won't be ready until late 2022. I need something now.
Last edited by lsquare; Jul 2, 2022 at 12:33 am
Jul 2, 2022, 12:59 am
#120
Join Date: Oct 2009
Location: Los Angeles, CA
Posts: 932
Some of rooms will have windows. The rooms that face the courtyard and street. That's how buildings were built back then and also, many of the hotels were not hotels when they were first built. For instance the Gran Hotel was a department store, so of course all the rooms don't have windows at all. The Hilton Hampton Inn, Gran Hotel, Zocalo Central all have rooms with no windows, so you just have to book a room that has a window, or if you don't plan on being in your room much it shouldn't matter. But, I like windows especially at the Gran Hotel, because you can see and hear the opera singers outside on the strip.
It's perfectly fair that multiple hotels in Mexico City lack windows if they're located in historic buildings which are shorter than the buildings around them and can't have windows added.
However, most travelers who haven't been to Mexico City will be shocked by this, since it's almost unheard-of for rooms in internationally branded hotels to have no windows.
Based on the number of complaints on Tripadvisor, the Downtown Hotel might want to start acknowledging this clearly in their advertising, instead of using photos of the handful of rooms that face the street, and therefore have windows.