TAHKUCT

Since when diamonds only get a buffet at this property? I have been ordering from the menu every time I have stayed there.

Kacee

False.

You just did.

Biggie Fries

That's what they said at front desk on check-in. Didn't push the point with them ....

bdemaria

I was there in November and able to order off the menu - which was the saving grace as the egg skillet was quite good. It was treated as if I had had the bufffet.

It doesn't surprise me - everything at this property has gone way down hill; its the worst Andaz by far - and one of my least favorite properties in the Hyatt group (the only other property I dislike as much - if not more - is the Hyatt Montreal).

spendlesslivebetter

I stayed here this past weekend. The hotel is fine, but the real selling point of this hotel is that it is stumbling distance from the best bar in America!

http://www.businessinsider.com/why-t...america-2015-1

zzrayzz

I am a diamond member. I stayed here this past weekend. Booked a standard room and to my surprise was given an upgrade to (what I think is) an andaz (corner) suite overlooking Wall & Water. Hotel was probably empty since it was a weekend and it snowed on Friday! (though everything did melt by Saturday morning). There is actually a partial view of the East River which was refreshing. The diamond breakfast was their breakfast buffet. Pretty much standard buffet selection, but I did find their salmon to be delicious.

Radiant Flyer

The current weekend rates at this hotel are around $150.... maybe even lower. The hotel has seen better days I would not be surprised that the Andaz name get dropped ... nobody wants to stay in lower Manhattan unless you are on a TIGHT budget.

Kacee

That's always been the situation for hotels in the financial district - cheap on weekends, sky-high during the week. Andaz WS can pull over $500/night during the week. I know, I've paid it.

Miesque

This is quite true, in fact I had just looked earlier today at availability for a midweek stay in early June and Andaz Wall Street was $445 (Conrad was $420 for comparison purposes).

spgplat21

Has this place really gone downhill as much as some of the recent posts have indicated? While certainly not the best barometer, it's still getting pretty solid reviews on tripadvisor.

I have a NY stay coming up in a few weeks and the Andaz 5th avenue is playing their usual award availability games so I'm thinking of staying here instead. I stayed a few times right after it opened and had great stays.

Andaz5

You are most likely one of the rare few who trust reviews on TripAdvisor... it's no better than Yelp.

jayer

Dated Content Warning, but I do have an upcoming stay booked.

I would summarize the biggest complaint as they used Sandy as an excuse to cut back on the Andaz brand-standard amenities and have never brought them back. Which is unfortunate and still surprising Hyatt has not intervened.

The dining room has always been a disappointment, at least on weekends. But you are in New York, so with the exception of a comped Diamond breakfast just because it is comped why would I be eating there anyway. I had hoped the simplified and more mainstream menu would help but apparently not.

As for the room itself, we have always been upgraded to a junior suite, formerly known as a large king. While understanding the complaint it is not really a suite since there is no door, for a couple it functions similarly. As long as I get it on a Diamond comp upgrade I love the room. If I ever don't get that thrown in I may join the "the place sucks" crowd.

Kacee

It's still a decent property. We enjoyed our last stay. The closing of Wall & Water was a loss, but it's still a decent (free) Diamond breakfast. Not worth 25,000 points per night IMO though.

Biggie Fries

Been there a couple of weekends this year, and will probably be back again soon ... I think jayer and Kacee have it right. It was better, and if that is the standard, then, yeah, it's worse.

If the standard is good deal on weekends in NYC for <$200ai, then it's pretty darned good.

P.S.--First couple of times up there as Diamond, we got upgraded to the suite-thing that jayer describes, but last couple of times it's just the bigger King. I guess something in their computer has flagged the low rates we are paying.

PTahCha

Just stayed here this past Friday night, and was able to take advantage of the $159 AAA rate.

Plus:

• Upgraded to a suite as a diamond member.
• Nice deep soaking tub and rain shower.
• Usual Andaz amenities (wine hour, free cookies, mini bar)
• Diamond breakfast buffet - but see the minuses below

Minus:

• Seems like only the inexperience staff members were working during the weekend. The person who checked us in did not acknowledge diamond status. Hence, no explanation of benefits, and nothing about the diamond amenities. (Choice of 1000 points or iPad cover. No F&B amenities. Was able to negotiate for a bottle of wine, which is the same red wine they were offering at wine hour)
• If staying with someone, hopefully you know them well - the shower door is made of clear glass, and there is no second door blocking the bathroom view.
• The bar closed earlier than advertised hours - it was supposed to be open until midnight, but at 11:30 it was a ghost town, clearly closed earlier. When I asked the FD about it, the clerk asked the F&B manager to come down and explain. The F&B manager first tried to tell me that based on licensing requirement, they are able to do last call at 11:30, and that's what they did. I told her that I was at the bar at 11:30, and there were no employees around, let alone anyone to do last call. She then fessed up that the bar was slow, so she let her people go early. Very bad move in lying to the customer.
• Very limited breakfast menu besides the buffet.

Overall, good hard products, poor services all around.

The hotel is still using Beekman 1802 - more of a lilac and citrus scent, but light.

We had some warped wood floor in our suite as well. It was squishy in certan parts.

I believe the egg skillet is no longer on the breakfast menu - don't remember seeing it.