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Others have been within the last year, according to this thread and the Biltmore thread.

TrinaLC

Where is the Diamond desk located in the W-A?

jmd001

Last time I was there (~4 years ago), it was located at the far left end of the standard Registration Desk. That is, as you face the desk, make a left face, and you should see an office directly ahead of you. That is (or at least, was) its location.

jmd001

The W=A in New York technically does not have a lounge. It is the Waldorf Towers (a separate hotel within the same building) which has the Astoria Lounge. The Waldorf Towers does not participate in the HHonors program. Since the hotel with the lounge does not participate in HHonors, there is no reason you should expect access to it.

PHL

More specifically, the Astoria lounge on the 26th floor is not an executive lounge that falls within the policies of the HH program. The Waldorf Towers floors don't begin until 28. 26 is actually still a W=A floor. The policy specifically allows:

1.) Guests staying on the 26th floor
2.) Guests staying in the Waldorf Towers

It's a small lounge, and at one time they would allow all Diamonds in there and it simply was too crowded at the busy times.

holtju2

Not sure if we are talking about the same thing. "Be My Guest" certificates are paid stays. The folio is just charged to Hilton's Guest Assurance department and then to the "offending" property.

ORDnHKG

So I still don't quite understand what kind of perks I would receive in either property as a gold ?

Currently have the free night cert from last year's Q4 promo.

I had noticed Waldorf Tower is a completely non-smoking hotel, but Waldorf Astoria isn't according to Hilton site. AS a smoker of course I would prefer a hotel with smoking room available, but if Waldorf tower provide more perks as a gold, I would forget cigarette for one night and smoke my ecig instead.

Andriyko

ORDnHKG, Waldorf Astoria is a completely non-smoking hotel. You will need to step outside for a cigarette. One more thing - you won't be able to redeem your free night certificate at Waldorf Towers.

As a Gold your benefits will be a possible upgrade and a bottle of water per day plus a voucher for Starbucks or a drinks coupon.

beckoa

Wirelessly posted (beckoa's PWP wondrousdevice3.0: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.0.0.261 Mobile Safari/534.11+)

So as a Gold on a weekend stay with a Q4 cert, would you stay at the WA if avail, or a different property? Sounds like a very nice abit dated property.

more4less

I would definitively stay at the WA if available.
Starbuck B/fast coupons are poor but sufficient for me and I like the property very much.

Andriyko

It depends what you're looking for. The WA is my first choice in NYC. However, other HHonors properties have nicer breakfast/in-room coffee making facilities (which may be important for some). But I personally would stay at the WA.

fozziedoggie

Interesting article:

http://www.sfgate.com/cgi-bin/articl...1S89.DTL&tsp=1

fozziedoggie

Deleted

LeedsSimon

Hi,
Just to thank everyone who responded with great advice with regard to this trip, We have just returned from the vacation and had a great time, although it wasn't without incident.

Prior to travelling I did actually try and take up the offer of the additional Upgrade from the Astor Suite, but was told by Hilton and the hotel that offer was never valid for the hotel.
At the Gold check-in desk I mentioned that it was a special occasion and any chance of an upgrade and was told that they weren't aware of this, despite me ringing the hotel a number of times beforehand, and as the hotel was fully booked they had no upgrades available, free or paid.

They reassured us that we were in a great room and off we went to the 6th floor. First impressions were good, the room looked liked it had been refurbished and was very nice, although a little dark, bathroom just had a shower but was modern by the W=A standards. Then we noticed to our horror the darkness of the room was down to an huge extractor fan outside the bedroom and a small generator next to it, both kicking out an awful loud noise, and vibrating against the bedroom window, next to this was workers hard hats and a big pile of Rubbish, probably 10 refuge sacks. Bell Hop could see we weren't too pleased and shut the blinds and curtains and to our amazement said "Problem solved !!"

We also noticed a lot of noise outside the room and looked out and our door was adjacent to the Staff entry !! furthermore the bank of lifts were also backing on to our room so we had that noise as well.

I immediately rang down to the desk and explained that I wasn't happy especially given we had been told we were in a great room. They said we couldn't move as they had no rooms available as they were full. I explained about how noisy the room was and we couldn't sleep through the noise and asked for us to move. They again said there were no rooms available, so I said if that was the case then we would have to leave and look for alternative accommodation despite the fact I'd advanced Purchased the Room. I was asked if they could ring me back and after 20 mins they offered us Room 22k, but said it would be available later that evening and could we go out and see the front desk on our return.
We had been travelling now for 17 hours and we were both tired and wanted to freshen up, the hotel clearly wanted out of the 6th floor room, but I stood my ground and asked if we could stay in it until our 22k came available. They reluctantly agreed and 2 hours later 22k was available, so he headed up to the Room.

The Room was fabulous, very spacious and although a little dated compared to the other, it was a huge improvement.
I thanked the guys on the front desk and we went on to have a brilliant stay, however I was a little disappointed at the way we were treated with regard to the original room and the fact that they said on at least 3 occasions the hotel was full and we couldn't move but it was clearly evident they had better rooms availble. As an aside On checkout I wasn't asked if we'd had a good stay either.

ORDnHKG

Is there a difference between 1 KING BED EXECUTIVE LVL vs DELUXE TOWER ROOM ?

It seems like both have lounge access, but DELUXE TOWER ROOM thru Nor1 is an extra $179, 1 KING BED EXECUTIVE LVL on hilton.com is only $110 more than the cheapest 1 QUEEN DELUXE ROOM (that's what I got book thru Q4 free night cert)

The oddest thing is on hilton.com, there is nothing said DELUXE TOWER ROOM be available to book, and with there is no 1 KING BED EXECUTIVE LVL thru Nor1.