Oct 22, 2014, 4:27 pm
Last edit by: davie355
HHonors Sign In (if the link has disappeared)
https://secure3.hilton.com/en/hh/customer/login/index.htm
https://secure3.hilton.com/en/hh/customer/login/index.htm
Consolidated "CAPTCHA for logging in?" thread
Feb 15, 2015, 3:03 am
#332
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 426
Feb 15, 2015, 5:00 am
#336
In Memoriam
Join Date: Jul 2001
Posts: 35,555
and now it appears not to be working at all, I just can't log in. Tried on 3 different devices, still the same result. I get a green check mark next to "I'm not a robot", click signin button, and voila, captcha comes again... Endless loop.
Of course, I can have a chat with the lovely robot lady voice on the phone, but that is not of much help... These people should get their act together and do so really fast.
Of course, I can have a chat with the lovely robot lady voice on the phone, but that is not of much help... These people should get their act together and do so really fast.
So this is a whole new twist... let your best customers try to log in a dozen times with the stupid captcha crap when the website is actually down for maintenance.
What are they thinking?
Feb 15, 2015, 5:18 am
#337
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
It looks like the whole site is down... I tried to back door this login through a hotel page and got a 404.
So this is a whole new twist... let your best customers try to log in a dozen times with the stupid captcha crap when the website is actually down for maintenance.
What are they thinking?
So this is a whole new twist... let your best customers try to log in a dozen times with the stupid captcha crap when the website is actually down for maintenance.
What are they thinking?
Feb 15, 2015, 5:37 am
#339
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
where one inputs res number/surname
Errors , so not just a crappy captcha loop failure
Is OK I booked the IC in Bangkok instead for my amended stay date(s) and will cancel Hilton Res when i can login again. Their loss
Feb 15, 2015, 6:11 am
#343
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Hhonors part of website is down
I called in, and Hhonors support told me the entire site is down - no one can log in. She confirmed that it started with reCaptcha problems yesterday, and today no one is able to log in.
I even tried the "I forgot my password" option, and it did not recognize my email. Momentary panic that my account was hacked, but support confirmed my account is safe - just a complete website failure.
No ETA for the site to be up. Support said they are working on it, but not to bother trying to late this afternoon at the earliest.
I don't know why they don't post a notice that log-in is not available.
I even tried the "I forgot my password" option, and it did not recognize my email. Momentary panic that my account was hacked, but support confirmed my account is safe - just a complete website failure.
No ETA for the site to be up. Support said they are working on it, but not to bother trying to late this afternoon at the earliest.
I don't know why they don't post a notice that log-in is not available.