gottaluvNW

That's because you have a pop up blocker that is active on Chrome.

naizer

reCaptcha is so unreadable - I can no longer login to make a reservation or check my Hilton Honors status.

This is ridiculous. I'm a multi-year diamond member. If it's not resolved soon - i'll be taking my travel to Marriott where it's much easier to make an online reservation.

Miesque

I have clicked the "I am not a Robot" box so often that this evening the thought actually crossed my mind "Next time I check in at a Hilton property I should put on a name sticker that with 'I am not a Robot' before approaching the check-in desk"

Eujeanie

What I find amazing is that they would have devised so many different sign-in scenarios. Like I've said before, I (knock on wood) still have the simple number on the motel door, while some of you sound like you have the captcha from hell.

Why do you suppose they have so many different sign-ins, and how have they determined who gets which?

sdsearch

I wonder if maybe it has to do with (their evaluation of) the strength of the PIN?

Perhaps they've found a pattern to the PINs of the accounts that have been hacked, and if your PIN (whether you use the PIN or your password to sign on, the PIN still exists) is of the "weaker" kind, they might give you harder CAPTCHA, while if they perceive that your PIN is of the "stronger" kind, they might only ask if you're a Robot.

(Examples of "weak" PINs: "1111", "1234". Examples of PINs that are not quite as weak but still weaker than necessary: "1122", "1357". Also, "4468" might be a weaker PIN, since it's "HILT" on a phone dialing pad!)

Or perhaps there's a pattern to ISPs used for the hacking, and they base it on your ISP? (For example, expect the very worst CAPTCHA ever if you're traveling in Russia and logging in from a public internet cafe there!)

I dunno, I'm just guessing, but I can think of multiple things they could base it on, any of which might make sense to them if they've done some analysis of the hacking patterns, but none of which they would want to reveal to us of course.

(And I doubt all the FTers are suddenly going to post their PINs publicly just so we can evaluate my "PIN strength" theory. )

notmypetunia

I too am unable to access my account page due to the captcha issue. This is a computer I've used before, and use often. I see the "I am not a robot" box, I click in it, but a check mark does not appear and, subsequently, keep getting directed to fill in the account number and pin. I've re-entered and re-entered and re-entered with the same issue. I've also disabled the pop up blocker to no avail. Called, they know there are issues, but it's still not been remedied. Rats.

Westcoaster

I get the simple number on the door when I'm on my Kindle but when I'm on a laptop I get the messy two "words" to decipher. What are you using?

BearX220

In the past 24 hours the HHonors sign-in has disappeared from the top rail of the Hilton website altogether. There is a clickable "Hilton HHonors" icon that takes you away to the HHonors website, and then you have to click on the "I am not a robot" thing, and then you have to type out the house numbers, and click verify, and then you end up where you didn't want to end up, and.. and.. for God's sake.

CMK10

I've been having that issue (the sign-in not being on the top rail) for over a month now

kylekyle

I just got a identify the steaks from the pictures using a sample picture. This is something new. Can't even see properly what foods were presented.

Marclaw

I got to identify the birthday cakes.

Pretty lame security measure, but better than the unreadable images we were getting for a while.

johnathome

I've gotten the 3 digit house number to logging in. Pretty easy.

NDDomer86

I had to click on all of the bananas. Are we grade school children again?

docbert

It's risked-based. They (Google) make a determination on how likely you are to be human, and then give you a test based on that.

If they are 99% sure you're human, you just get the tick-box.
If they are 80% sure you're human, you get an easy test to be sure.
If they have no history information to know if you're a human or not, you get a harder test like the street numbers or words.

(I'm just making up the numbers there - just an example!)

Don't believe me? Open a new 'private browsing' window and they try and login - you'll almost certainly get a word-based (ie, more difficult!) captcha - even if you're just getting the simply tick-box normally. That's because private browsing hides most of the information about you, so they treat you as an unknown.

Also the more frequently you get one wrong, the more likely you are to get a harder one next time. This includes things like not waiting until the "tick" is finished before clicking on the login button!

nlkm9

on my mobile app I dont have any captcha....the robot thing is ridiculous