mtofell

My understanding of play ratings is that it's not just money but time spent sitting and playing. The amount of your bet definitely factors in too. At least this is what I've been able to gather from talking to pit bosses over the years. Slot machines may be different.

marmion

Finally got some answers from Caesar’s. I have the exact problem others mentioned above. Via customer service email exchange I was told that discounted or comped rates depend entirely on play and not tier status. So when you are logged in and you are one of us who is apparently blackballed from making room reservation because everything shows sold out….All dates all times all Vegas properties…you aren’t banned it’s just that you do not qualify for any discounted rate. Logically, one would think that they would still let you book rack rates through the app or through your account but the system is not able to do that apparently. The “solution” is to book over the phone or to book while not logged into your account and then provide your diamond status when you check in or call it into the hotel before and you will not be charged resort fees. I was not able to get anyone to tell me what it takes to get back into their good graces with a specific amount of play. But as others have mentioned the algorithm is not only based on the amount but the time you spend playing. So if you throw $500 into a slot machine and lose it in 10 minutes that’s nowhere near as good for your play rating than sitting there for hours before you blow your money.

baccarat_king

I meant to respond earlier, but in essence -- you are done. They do have a department that reconsiders, but most do not have success with this. Also getting someone to call you back from this department is near impossible.

The way they see it, they offered you promotions and you abused them. Now, this is not a judgment. This is not saying you did anything wrong. But, from the commercial side, they feel you just booked too many rooms at comp or heavily discounted rates without enough play or consistent play to justify it. How many nights did you book? This would be very unusual if you booked say, 3-8 nights a year or a night or two every few months.

I would not waste bankroll trying to get "unbanned," since as far as I know (and this is from what I have heard and good sources) -- it is NOT an automatic process. But, then again, I have not seen blocks like this before. Usually, they restrict marketing offers NOT free rooms. Or shall we say, they might restrict free rooms (via offers) but still let you book by the calendar.

mtofell

For a data point I'm usually in Vegas 1-2X per year and will usually blow $1,000 during a week stay (every once in a while I win but it seems rare). I'd guess I sit at the tables 80% slots 20% and for probably 3 hours/day that I'm there. That gets me free or extremely cheap rooms at the lower end properties (Ballys, Harrah's, Flamingo). Bringing it back to the point of the thread, the best deal I feel I get being Diamond is getting out of resort fees and this alone is about 90% of the reason I keep my Founder's Card.

Also, calling can often result in different/better results. I recently took one of my employees for a conference and was able to get a much better rate than I got on the website. I feel like the phone agents have some flexibility as I got a REALLY nice one and we had a good chat then she offered the discount. I was originally calling to upgrade my room - another thing you usually can't do on the website. They only list the pretty basic rooms. I'm not sure if/what impact being Diamond (via Founder's card) had as I was talking to the agent. According to the earlier info it has no impact on room rates but I wonder if that's at all levels? As in, does the phone agent notice I'm Diamond (perhaps not knowing/seeing how I got it) and gets a bit looser with the upgrade and extra room rate?

baccarat_king

Fundamentally you have two ways to get comp/discounted rooms from CZR.

(1) Calendar, this is based on your ADT (Average Daily Theoretical) - We have written about this a bunch at TravelZork.
So, "They only list the pretty basic rooms." - is not really accurate. For example, I have a suite booked, via the calendar for next week in the Vegas Market. I know many that have suites on their accounts to book via the calendar. Of course, these are players with very high ADTs.
(2) Marketing Offers, these are offers for free rooms or heavily discounted rooms (with a code) and often include free f&b credits, free play (fp), or other perks that are associated with the offer. Could also be tournaments. Most offers include rooms. So, even if you do NOT have rooms comp or heavily discounted on the calendar these offers (offer code, targeted) will unlock the free rooms.

Regarding the topic we are currently discussing, usually, Caesars will restrict (2) but NOT (1). So, I am a bit perplexed with the issues noted up-thread about the calendar.

rhwbullhead

I think they already explained what they were doing, basically going 2-3 times a month and getting the $10 rooms and no resort fees and not showing any play at all.

I get that people doing this feel wronged bc it was never spelled out that they could lose discounted rooms from using benefit too often.

That a work around exists to book by phone or to book big logged in seems to me like they are not really "banned.". They can still pay rack rate and save the $40-50 resort fees which would make the room still cheaper than booking at other similar hotels on the strip.

I can't say I blame CET for shutting down people getting weeks worth of $10 rooms a year and never giving them any play. They have gotten more than their money's worth from Founders with the resort fee comp and still can get this benefit.

fishychips

Does anyone have any recent DP's on how long it takes for the FC status match to CET Diamond?

mtofell

IIRC is took about 7-10 days when I did it a couple years ago. I think it's been talked about several times in this thread (not that I expect you to go find it ) and that is about the norm.

fishychips

Ah okay thanks, I was hoping to use it this Thanksgiving weekend. What would be the best way to score good deals in Vegas for a first time visitor?

mtofell

Vegas is so funny with room costs. It's the absolute example of supply/demand. There are times that they literally give rooms away and other times it's crazy expensive. I just did a basic search on Expedia and this weekend looks like and expensive time (I would have guessed Thanksgiving was slow but I guess not).

I also just checked using my Diamond status and rooms at the average properties (Flamingo, Bally's, etc.) are around $100/night. That's definitely on the high end. A was there a couple months ago and paid around $25/night. Without the Diamond status you'll also be stuck paying resort fees at +/- $40/night.

Basically, it's going to be expensive this weekend. You might try downtown/Freemont Street. There are definitely cheaper rooms there but they start to get pretty low-end.

graytidy

I'm a Diamond and see the low-priced rooms, but all I do is play poker when I go to Las Vegas. I haven't booked anything yet thru the CET rewards site, but in future I might book a Caesars Palace room and play in their poker room (continuously) while I'm there. I'd imagine this generates a very low average theoretical, would it be better to just not book through the rewards site and "save" goodwill with CET till I want to make a long trip and can really leverage their low rates?

rhwbullhead

Just use it now. Your rates aren't going to change much unless you so what some in this thread did: booking $10 rooms 2-4 weeks out of the month for months.

mileage junkie

Truly disappointing that with the closure of Rao’s and Martorano’s, there are now apparently ZERO upscale Italian restaurants to have the celebration dinner at (or eat at at all at Caesar’s properties). 😕

Zorak

There's Giada at the Cromwell...

BTW there's a separate thread discussing the 7*/Diamond Celebration Dinners: Consolidated Caesars 7*/Diamond Celebration Dinner Discussion Thread

baccarat_king

I really like Giada. One of my favorites, even though I seldom dine Italian.