AY Cancelling "most" Flights April 1 onwards. Refunds?
Mar 31, 2020, 4:34 am
#76
Join Date: Nov 2019
Location: HEL
Programs: AY Gold
Posts: 77
I can tell you that the one time I was in this situation, I was told that they calculate it in the back office only, and only if you already have decided to cancel, and thus they cannot let you know the refundable value before you make the decision to cancel or not. This was from the regular CS to a gold customer, might be different for others.
Mar 31, 2020, 6:39 am
#77
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,750
They will refund "50%", but it's not exactly half of what you paid. Taxes aren't similar per direction, and the ticket price itself may wary, too, especially if you have different fare bases. YQ is usually split 50/50.
Mar 31, 2020, 7:51 am
#79
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Mar 31, 2020, 9:10 am
#80
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Original Poster
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
just got an email that my BLQ-HEL-CAN-HEL-BLQ flight for June has been cancelled. It says at the moment they can't offer me any other flights. As this was the 500Euro super biz sale, I would prefer new dates to a refund. Any idea how far in the future they will allow rebooking? Would they let me push to spring '21?
Mar 31, 2020, 9:32 am
#81
Join Date: Dec 2019
Programs: AY+
Posts: 212
At the moment you can push it to November 2020 but if the situation is still the same on November I assume we can push our travel even further. Push it now as far as you can and ”hope” that you can push it even further. I really hope this doesn’t last too long and I could travel again on July!
Mar 31, 2020, 9:36 am
#83
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Original Poster
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
At the moment you can push it to November 2020 but if the situation is still the same on November I assume we can push our travel even further. Push it now as far as you can and ”hope” that you can push it even further. I really hope this doesn’t last too long and I could travel again on July!
Mar 31, 2020, 9:44 am
#84
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,750
just got an email that my BLQ-HEL-CAN-HEL-BLQ flight for June has been cancelled. It says at the moment they can't offer me any other flights. As this was the 500Euro super biz sale, I would prefer new dates to a refund. Any idea how far in the future they will allow rebooking? Would they let me push to spring '21?
- refund now
- select new dates, 30NOV is the last possible return date
- ditch BLQ and have the ticket rewrittern for only HEL-HKG-HEL, 30NOV is the last possible return date
- do nothing and wait, as there could be new waivers in place in June
Mar 31, 2020, 9:46 am
#85
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Original Poster
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
I suppose I will wait for now. I have no idea if/when I will be able to travel. Doesn't seem worth changing now to change again later. IF I moved it to HEL-HKG-HEL would they honor the original price or charge me fare difference?
Mar 31, 2020, 10:02 am
#86
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
At least I as a platinum basic has been told that no change of O/D is allowed.
OCT 07 is last day of scheduled operations to BLQ. Thus it can't be postoned to NOV 30 even if the general waiver allows that.
One reason to not sit and wait is that without pax opting to postpone, the loads will look even lower than they actually are with the distinct possibility that BLQ gets cancelled for the entire season.
Mar 31, 2020, 10:11 am
#87
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,531
Is this really an option?
At least I as a platinum basic has been told that no change of O/D is allowed.
OCT 07 is last day of scheduled operations to BLQ. Thus it can't be postoned to NOV 30 even if the general waiver allows that.
One reason to not sit and wait is that without pax opting to postpone, the loads will look even lower than they actually are with the distinct possibility that BLQ gets cancelled for the entire season.
At least I as a platinum basic has been told that no change of O/D is allowed.
OCT 07 is last day of scheduled operations to BLQ. Thus it can't be postoned to NOV 30 even if the general waiver allows that.
One reason to not sit and wait is that without pax opting to postpone, the loads will look even lower than they actually are with the distinct possibility that BLQ gets cancelled for the entire season.
Mar 31, 2020, 11:10 am
#88
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
OCT 07 is last day of scheduled operations to BLQ. Thus it can't be postoned to NOV 30 even if the general waiver allows that.
Moreover, article 8c) has no time limit. You have the right of tree rebooking at a time in the future at your leisure.
Mar 31, 2020, 12:04 pm
#89
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
The only one I know of succeeding with that is a Premium Plat.
Really? Matrix sees none .
Mar 31, 2020, 1:30 pm
#90
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,750
I guess I must be Premium Plat, too, or maybe I had good luck with Janica. I asked to drop the BLQ segments, and it was okay, as I was supposed to fly in June, but BLQ is cancelled, and I wanted to fly in October, and BLQ is no longer operating. Then the HEL-HKG-HEL part was reissued on my dates of choice and she even promised a partial refund (of taxes?).