AY Cancelling "most" Flights April 1 onwards. Refunds?
Apr 23, 2020, 10:45 pm
#166
Join Date: Feb 2016
Location: HEL
Programs: AY Platinum, LH, Accor, IHG, Scandic, Tallink
Posts: 161
Just noticed, that one of my pending requests was refunded to my credit card even I chose the voucher. Well, not actually complaining. That's also fine with me. Sent the request late March, so it took about a month. One older request is still pending.
Apr 26, 2020, 3:11 am
#168
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Longest waiting times from airBaltic and easyJet, been waiting 5 weeks for both.
With Finnair, I just postponed my trips to the end of the year, been pretty happy with that.
Apr 26, 2020, 3:43 am
#169
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
This whole CC refund thing is quite funny. For example when you check into a hotel they usually reserve $50-150 for incidentals during the stay and after check-out release the funds. However, usually the charge shows up to 1 week after.
I had a opposite experience in Hyatt Centric Key West 2 months ago. I used my SEB AY card which has the Spendwise App and about 20 seconds after leaving the front desk after check-out I got a notification of a cancelled transaction of the incidentals.
So it's definatately doable almost real-time if there is a will to do it.
I had a opposite experience in Hyatt Centric Key West 2 months ago. I used my SEB AY card which has the Spendwise App and about 20 seconds after leaving the front desk after check-out I got a notification of a cancelled transaction of the incidentals.
So it's definatately doable almost real-time if there is a will to do it.
Apr 26, 2020, 11:53 am
#170
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,103
I have now close to 1k€ waiting for refunds - Pori Jazz, EZY, AY... luckily the money is not needed for daily bread, but I really don't think I should finance businesses. After all, I bought/paid the tix months ahead, so they already used my monies for months
Apr 26, 2020, 7:23 pm
#172
Join Date: Aug 2011
Location: Dallas
Programs: AA BA
Posts: 10
We are trying to get refunds for two seats selections on Finnair flights reserved through one world code share. Finnair cancelled the flight, so we are just trying to get refunds for the two seat selections for which we paid Finnair directly on the phone with their customer service in the United States. Finnair's automatically generated confirmation email acknowledgement of our refund request said that Finnair would take eight weeks to refund our money for the seat selections. Given that this is for a flight that Finnair cancelled, albeit understandably given the corona virus pandemic, eight weeks seems like a long time to wait for a refund of seat selection charges for the cancelled flight.
Apr 28, 2020, 2:04 am
#173
Join Date: Jun 2014
Location: HEL
Programs: AY+ Gold (OWS)
Posts: 528
We are trying to get refunds for two seats selections on Finnair flights reserved through one world code share. Finnair cancelled the flight, so we are just trying to get refunds for the two seat selections for which we paid Finnair directly on the phone with their customer service in the United States. Finnair's automatically generated confirmation email acknowledgement of our refund request said that Finnair would take eight weeks to refund our money for the seat selections. Given that this is for a flight that Finnair cancelled, albeit understandably given the corona virus pandemic, eight weeks seems like a long time to wait for a refund of seat selection charges for the cancelled flight.
May 4, 2020, 6:47 am
#174
Join Date: Sep 2015
Posts: 32
Just as datapoint. My Xian flight (total 3 pax) was cancelled on 1st of April and during that same day I send the refund form. Refund issued for credit card on 28th of April, so much faster than estimated 8 weeks.
Also I cancelled my ticket on last Havana flight and asked for a voucher I got it in about 1 hour. So far travelstart+ Air China has been fastest for refund (1 week) at beginning of March, then Finnair. Then I've a ticket bought from Mytrip which seems to suffer from Indian government restrictions. Call center closed and not much replies for contacts through form after 1 month..
Also I cancelled my ticket on last Havana flight and asked for a voucher I got it in about 1 hour. So far travelstart+ Air China has been fastest for refund (1 week) at beginning of March, then Finnair. Then I've a ticket bought from Mytrip which seems to suffer from Indian government restrictions. Call center closed and not much replies for contacts through form after 1 month..
May 5, 2020, 5:58 am
#179
Join Date: Nov 2019
Programs: AY+
Posts: 188
Multiple refunds pending since the end of March, none refunded yet. I was told that the processing time would be approximately one month and I do understand the current situation, but nonetheless getting a bit annoyed.
Also wondering when will Finnair start to cancel flights for July/August - and what will the processing time be for those flights.
Also wondering when will Finnair start to cancel flights for July/August - and what will the processing time be for those flights.
May 5, 2020, 6:04 am
#180
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
Same here. I have now initiated a chargeback with the credit card company. I was told it takes 4 weeks and it has been 6 weeks now. I am not any longer giving AY an interest free loan.
Will be interesting to see what the EU will decide regarding this:
https://www.euronews.com/2020/04/29/...s-for-cancelle
Will be interesting to see what the EU will decide regarding this:
https://www.euronews.com/2020/04/29/...s-for-cancelle
A majority of EU states back a move calling on Brussels to temporarily suspend a European law granting refunds for cancelled flights, Euronews understands.
Twelve governments urged the European Commission to suspend rules forcing airlines to offer full refunds instead of vouchers for future travel. France and the Netherlands spearheaded the push, which came during a meeting of European transport ministers on Wednesday.
The other countries behind the request were Belgium, Bulgaria, Cyprus, Czech Republic, Greece, Ireland, Latvia, Malta, Poland and Portugal. Euronews has been told that four more countries -- Germany, Spain, Romania and Estonia have added their voices in support.
Twelve governments urged the European Commission to suspend rules forcing airlines to offer full refunds instead of vouchers for future travel. France and the Netherlands spearheaded the push, which came during a meeting of European transport ministers on Wednesday.
The other countries behind the request were Belgium, Bulgaria, Cyprus, Czech Republic, Greece, Ireland, Latvia, Malta, Poland and Portugal. Euronews has been told that four more countries -- Germany, Spain, Romania and Estonia have added their voices in support.
