Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Finnair | Finnair Plus
Reload this Page >

AY Cancelling "most" Flights April 1 onwards. Refunds?

AY Cancelling "most" Flights April 1 onwards. Refunds?

Old Mar 22, 20, 3:50 pm
  #1  
Suspended
Original Poster
 
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,596
AY Cancelling "most" Flights April 1 onwards. Refunds?

From AY

"We are now adjusting our traffic and will cancel the majority of our flights temporarily as of 1 April until the situation improves. We are now cancelling flights from 16 March Ė 30 June from our systems."

So if AY have cancelled my flight, they have to give me a refund right? I don't want to change dates, I just want my $ back.
GetSetJetSet is offline  
Old Mar 22, 20, 4:11 pm
  #2  
Ambassador: Finnair
 
Join Date: May 2003
Location: HEL
Programs: AY Plat, BA Silver, HHonors/Carlson Gold
Posts: 3,613
Full refund, applies even if only one segment of your ticket is cancelled.
NoWindowSeat is offline  
Old Mar 22, 20, 5:46 pm
  #3  
 
Join Date: Aug 2007
Location: SBA
Programs: AA EXP, UA Gold/1MM, Bonvoy Platinum
Posts: 976
I booked my tickets at Orbitz.com and I received email from Orbitz regarding flight changes if I accept the changes or not.
I already picked "I DO Not Accept, Call Me" option and responded to the email, but I haven't heard from Orbitz yet.
I also received 4 emails from AY regarding the flight changes, but that doesn't help to get a refund.
I believe I still need to contact Orbitz for the refund...so frustrating.
MrJBoy is offline  
Old Mar 22, 20, 5:58 pm
  #4  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, AA, BA, SK, DL, NT, WB + hotels
Posts: 4,739
When booking flight tickets, rule #1 , always pay with a credit card. Rule #2 , always book directly with the airline.
ffay005 is offline  
Old Mar 22, 20, 6:03 pm
  #5  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 46,928
But, apparently OP did not. So, he will need to reach out to Orbitz and request a refund. If he does not hear back in seven business days, initiate a chargeback with his credit card issuer (bank). Don't waste time following up or spending hours on the phone. But, do keep copies of whatever is submitted so that you can demonstrate that you asked.

This is an easy chargeback and it is unlikely that either Orbitz or AY will even respond to contest.
Often1 is offline  
Old Mar 23, 20, 12:57 am
  #6  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Gold, Scandic L2
Posts: 2,794
Originally Posted by ffay005 View Post
When booking flight tickets, rule #1 , always pay with a credit card. Rule #2 , always book directly with the airline.
I agree. But sometimes, you can't. Just last year, I've had to use Expedia two times to book 105-stock tickets that Finnair.com wouldn't sell to me (luckily the flights were flown before the crisis).

Typical problems include complex itineraries, interlines, or more prosaically too many possible connections on a single day for a pair of cities.

I am not familiar with Orbitz, but many OTA also have their own loyalty program, which stacks on top of the airline's (unlike hotels).
Courmisch is offline  
Old Mar 23, 20, 3:58 am
  #7  
 
Join Date: Jan 2012
Location: HEL
Programs: anti-MaRiot SPG-P IHG-S HH-D LeClub/CC-G, BA/A3-G DL/AY-P, Octopus
Posts: 5,065
I recommend you have written evidence when you Chargeback - I was once approached by a debt collector for a cancelled (airline) ticket - six months later!
remymartin is offline  
Old Mar 23, 20, 7:52 am
  #8  
 
Join Date: Jul 2019
Posts: 15
This is a bit a piggyback on the OP's question but with a more specific route in mind. I'm slated to fly out JFK to HEL in mid-June. I'm reading the cancellation announcement of Finnair, and I'm sensing that, at some point, they will probably cancel this flight? Does this jibe with what other folks are understanding? Also, the flight is co-run w/ AA and BA--I got my tickets though AA, but looking at my flight information, it seems that I have a Finnair reservation # and e-ticket: can I just use Finnair to get a refund once the money comes back?

TBH, I'm on the fence on whether or not to take a refund if the flight gets cancelled, or try to book something later in early July or so. I was supposed to go to Finland, Russia, and Central Asia for massive trip. Sigh: not sure what to do now.
northinsouth is offline  
Old Mar 23, 20, 8:30 am
  #9  
 
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Gold, Scandic L2
Posts: 2,794
Refund is always from who got your money. Presumably your ticket number has a 001 prefix. If so, you need to wait until the flight is effectively cancelled, and only then get the refund from AA.
Courmisch is offline  
Old Mar 23, 20, 8:46 am
  #10  
 
Join Date: Jul 2019
Posts: 15
Originally Posted by Courmisch View Post
Refund is always from who got your money. Presumably your ticket number has a 001 prefix. If so, you need to wait until the flight is effectively cancelled, and only then get the refund from AA.
Super helpful. Thanks a ton.
northinsouth is offline  
Old Mar 23, 20, 8:49 am
  #11  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 46,928
Be careful. It is not "effectively" cancelled, but, in fact cancelled. Carriers want you to cancel so that they can issue a credit under their Covid-19 rebooking policy. But, once the carrier, in fact, cancels, you are entitled to a refund.
Often1 is offline  
Old Mar 23, 20, 9:08 am
  #12  
 
Join Date: Jul 2019
Posts: 15
Originally Posted by Often1 View Post
Be careful. It is not "effectively" cancelled, but, in fact cancelled. Carriers want you to cancel so that they can issue a credit under their Covid-19 rebooking policy. But, once the carrier, in fact, cancels, you are entitled to a refund.
Thanks for the heads up. Have you or anyone heard that if YA typically cancelling cross continental flights only a few days out or have they been sending out cancellations weeks in advance?
northinsouth is offline  
Old Mar 23, 20, 11:50 am
  #13  
Suspended
Original Poster
 
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,596
Originally Posted by Often1 View Post
Be careful. It is not "effectively" cancelled, but, in fact cancelled. Carriers want you to cancel so that they can issue a credit under their Covid-19 rebooking policy. But, once the carrier, in fact, cancels, you are entitled to a refund.
how will this show up? For example my first flight is AY 6 on 5/5. Right now on EF itís zeroed out in every class even though the seatmap is wideopen. Seems they have stopped selling tickets in preparation to cancel but they havenít trimmed it from the schedule yet.
GetSetJetSet is offline  
Old Mar 23, 20, 12:27 pm
  #14  
Suspended
Original Poster
 
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,596
Flight officially cancelled, AY email just came. I spent 2h on hold w AY earlier and didnít get through. Any way to process refund?
GetSetJetSet is offline  
Old Mar 23, 20, 12:46 pm
  #15  
 
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat, TK Elite (*G)
Posts: 496
Originally Posted by GetSetJetSet View Post
Flight officially cancelled, AY email just came. I spent 2h on hold w AY earlier and didnít get through. Any way to process refund?
https://www.finnair.com/pt-en/custom...ms/refund-form
lento is offline  

Thread Tools
Search this Thread
Search Engine: