AY Cancelling "most" Flights April 1 onwards. Refunds?
Mar 23, 2020, 1:34 pm
#17
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Mar 24, 2020, 1:10 am
#18
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,104
I have a flight within 14 days that hasn't been cancelled yet - is EU/261 applicable? A general notice "we'll cancel the majority of our flights" is not a cancellation. The app still shows "departure in 13 days" - which I'm 100% won't happen as the destination is not on the list of published destinations that they'll continue flying to.
Mar 24, 2020, 1:24 am
#19
Join Date: Feb 2012
Location: TKU
Programs: some
Posts: 164
Now, I'm hoping that the refund (including the two segments that should have brought me to the US in the first place (FRA-LHR on BA, LHR-JFK on AA with an AY flight number), all booked through Finnair) will be processed properly.
Mar 24, 2020, 1:33 am
#20
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
I have a flight within 14 days that hasn't been cancelled yet - is EU/261 applicable? A general notice "we'll cancel the majority of our flights" is not a cancellation. The app still shows "departure in 13 days" - which I'm 100% won't happen as the destination is not on the list of published destinations that they'll continue flying to.
Mar 24, 2020, 4:05 am
#22
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Mar 24, 2020, 4:41 am
#24
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,104
The whole pandemic thing has been declared extraordinary circumstance, so no EU/261. My flights during the next 4 weeks, that certainly will not take off are still shown in my app as well. It's even possible to change seats. We have to wait for their cancelation message, though as otherwise, when we cancel instead, there will be no refund, but just a voucher.
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Mar 24, 2020, 5:46 am
#26
Join Date: Jan 2014
Location: Helsinki
Programs: AY Platinum
Posts: 303
My (OSL) flight for this afternoon, as well as the return tomorrow have just disappeared from the MMB, without me receiving any SMS or email about the cancellation... I suppose I'm not the only one? AY app still shows my return flight but check in won't work of course.
Mar 24, 2020, 5:51 am
#27
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 553
On the to AY refund form if your flight has been cancelled due to corona virus you can choose to get back the original amount on your credit card or a Finnair gift certificate with 10% extra value. I hadn't previously noticed the option for a gift certificate. Not sure if I want to take the risk of having a gift card with no good use though.
Mar 24, 2020, 6:12 am
#28
Join Date: Nov 2019
Programs: AY+
Posts: 188
I've a couple of flights ex-TMP for June. According to AY website TMP-HEL is cancelled till July, flights still showing in the app though.
As TMP-HEL is evidently cancelled, can I file claims for refunds/vouchers now or do I have to wait for the cancellation emails?
As TMP-HEL is evidently cancelled, can I file claims for refunds/vouchers now or do I have to wait for the cancellation emails?
Mar 24, 2020, 6:24 am
#29
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,167
My membership year have been extended, and vouchers that was inside the account at that time was also extended. But I have 2 vouchers in the black hole, I wonder what expiry date they'll get when they are recovered.
Mar 24, 2020, 6:26 am
#30
Join Date: Aug 2019
Programs: AY+ Lumo, HH Diamond
Posts: 503
I have a flight within 14 days that hasn't been cancelled yet - is EU/261 applicable? A general notice "we'll cancel the majority of our flights" is not a cancellation. The app still shows "departure in 13 days" - which I'm 100% won't happen as the destination is not on the list of published destinations that they'll continue flying to.