AY Cancelling "most" Flights April 1 onwards. Refunds?
Mar 31, 2020, 1:48 pm
#91
Join Date: Oct 2014
Programs: HappinesSMiles Silver
Posts: 545
I suspect earlier BLQ dropouts were more of a goodwill due to emerging serious situation in Italy at the time rather than BLQ just being seasonal destination. Since then situation has been more or less serious everywhere.
Mar 31, 2020, 3:22 pm
#93
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
If you have a ticket xxx-HEL-yyy-HEL-xxx (long haul) and xxx-HEL is cancelled by AY and the rest is beyond Nov30, any experience what happens here?
I’d guess (read hope) the rest of the ticket should still be ok if I don’t take any action from my end..? Doesn’t really qualify as ”no-show” by the customer if they axe the first leg by themselves..?
I’d guess (read hope) the rest of the ticket should still be ok if I don’t take any action from my end..? Doesn’t really qualify as ”no-show” by the customer if they axe the first leg by themselves..?
Apr 1, 2020, 6:42 am
#96
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Reason to initiate CC chargeback? I am ready to finance AY for 4 weeks, but not for two months. Clearly they try to force people to accept the vouchers - which have an expiry date and are usable only for paying AY. Cash hasn’t either limitation
Apr 1, 2020, 8:14 am
#98
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
I don't suppose they're quoting a shorter backlog for voucher issuance, are they?
FWIW, Expedia has given me a deadline of 8-12 weeks for refund... after spending about a week to answer the request... so Finnair might be within the new contemporary industry norms
FWIW, Expedia has given me a deadline of 8-12 weeks for refund... after spending about a week to answer the request... so Finnair might be within the new contemporary industry norms
Apr 1, 2020, 9:14 am
#100
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 553
Apr 1, 2020, 9:28 am
#101
Join Date: Nov 2019
Location: HEL
Programs: AY+ Platinum (OWE), KQ Plat (*S Elite Plus), Amex Platinum, Priority Pass
Posts: 52
Had booked AY 007 / 008 HEL-MIA-HEL for 17 / 24-25 March. Got a cancellation message, requested refund on 13 March both for myself and another pax on same booking. Full refund for both pax dropped in on my credit card account today, exactly two weeks later.
Also requested refund of points and vouchers used for upgrades. Still waiting for that.
So far, very pleased with AY service.
Also requested refund of points and vouchers used for upgrades. Still waiting for that.
So far, very pleased with AY service.
Apr 2, 2020, 3:33 am
#102
Join Date: Mar 2000
Posts: 938
As many others here, I have several pending refunds being processed by AY. I always chose to get refunded money as I find the 10% extra for the voucher not sufficiently motivating.
Yesterday I got an email from AY refunds team:
First of all, yes I did know I could also choose a gift voucher as I read the information on the refund form.
Anyway, I clicked on the link provided and there was a simple webpage with the two options. I chose the voucher just to see where it takes me and landed immediately on a page saying something like 'Thank you. You will receive your voucher in two weeks'.
I have no idea which of my five pending refunds (or all of them?) will now be paid as a gift card. At no point was there any reference made which ticket this was related to. AY IT, another one to fix please.
Yesterday I got an email from AY refunds team:
Hello,
We know that you are waiting for a refund from us for your unused flight ticket. We are very sorry about the prolonged handling time and do our everything to refund your ticket as soon as possible.
Did you know that you can now choose between two refund payment options: a Finnair gift voucher or a money back refund to your bank account or credit card.
With the gift voucher you’ll get additional value – the value of the gift voucher is 10% more than in the money back option.
You can choose the gift voucher as a refund option, when you have paid your ticket fully with money, meaning through online banking or credit card. If you purchased your ticket fully or partly with Finnair Plus points, we refund your unused ticket to your bank account or credit card and return the points to your Finnair Plus account. If you booked your flight through a travel agent, please contact them for a refund.
Do you want to switch to a gift voucher? You can do it here until 5 April.
We’ll send you the gift voucher within 4 weeks. The handling time for refunds to a bank account or credit card is currently approximately 8 weeks due to a high volume of coronavirus related requests.
We know that you are waiting for a refund from us for your unused flight ticket. We are very sorry about the prolonged handling time and do our everything to refund your ticket as soon as possible.
Did you know that you can now choose between two refund payment options: a Finnair gift voucher or a money back refund to your bank account or credit card.
With the gift voucher you’ll get additional value – the value of the gift voucher is 10% more than in the money back option.
You can choose the gift voucher as a refund option, when you have paid your ticket fully with money, meaning through online banking or credit card. If you purchased your ticket fully or partly with Finnair Plus points, we refund your unused ticket to your bank account or credit card and return the points to your Finnair Plus account. If you booked your flight through a travel agent, please contact them for a refund.
Do you want to switch to a gift voucher? You can do it here until 5 April.
We’ll send you the gift voucher within 4 weeks. The handling time for refunds to a bank account or credit card is currently approximately 8 weeks due to a high volume of coronavirus related requests.
Anyway, I clicked on the link provided and there was a simple webpage with the two options. I chose the voucher just to see where it takes me and landed immediately on a page saying something like 'Thank you. You will receive your voucher in two weeks'.
I have no idea which of my five pending refunds (or all of them?) will now be paid as a gift card. At no point was there any reference made which ticket this was related to. AY IT, another one to fix please.
Apr 2, 2020, 9:35 pm
#103
Join Date: Feb 2016
Location: HEL
Programs: AY Platinum, LH, Accor, IHG, Scandic, Tallink
Posts: 162
As many others here, I have several pending refunds being processed by AY. I always chose to get refunded money as I find the 10% extra for the voucher not sufficiently motivating.
Yesterday I got an email from AY refunds team:
First of all, yes I did know I could also choose a gift voucher as I read the information on the refund form.
Anyway, I clicked on the link provided and there was a simple webpage with the two options. I chose the voucher just to see where it takes me and landed immediately on a page saying something like 'Thank you. You will receive your voucher in two weeks'.
I have no idea which of my five pending refunds (or all of them?) will now be paid as a gift card. At no point was there any reference made which ticket this was related to. AY IT, another one to fix please.
Yesterday I got an email from AY refunds team:
First of all, yes I did know I could also choose a gift voucher as I read the information on the refund form.
Anyway, I clicked on the link provided and there was a simple webpage with the two options. I chose the voucher just to see where it takes me and landed immediately on a page saying something like 'Thank you. You will receive your voucher in two weeks'.
I have no idea which of my five pending refunds (or all of them?) will now be paid as a gift card. At no point was there any reference made which ticket this was related to. AY IT, another one to fix please.
Thanks for the very useful info. I got the same email and I felt tempted to click the link, just to see what woud happen. However, I decided not to do it. As you said, the email missed many essential facts, like the ticket or booking, which it was referring to. Basicly the AY's email felt a nice idea, but the implementation was rather unfinished.
Apr 6, 2020, 12:21 am
#105
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
There is now a dedicated BA staff member over at the BA forum to help expedite refunds for FT members.
Maybe Finnair is listening and will do the same?
Wishful thinking, probably.
Maybe Finnair is listening and will do the same?
Wishful thinking, probably.