AY Cancelling "most" Flights April 1 onwards. Refunds?
May 15, 2020, 8:09 am
#226
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 862
I am guessing, it has something to do with hotels in Myanmar. I had non-refundable hotel with Booking.com in Mandalay in March. After I decided not to go, requested to booking.com cancellation and refund. Booking did not promise anything regarding refund but told me that they will request with the hotel. Hotel approved refund the next day.
May 18, 2020, 2:05 am
#227
Join Date: Nov 2002
Location: London, UK
Programs: BA Gold (and other non-status plastic)
Posts: 1,889
OK, YMMV, but...
- Booked for AY via ebookers for mid-May
- Flights progressively all cancelled at the start of April
- Called 11 May to request refund - took 15 mins to make request
- Processed and cleared into my Amex account 13 May
May 18, 2020, 4:57 am
#228
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Datapoint - refund requested 28/3, still no cigar on 18/5. Online agent "please be patient". Well, I have been, but I guess I'll need initiate a chargeback, much as I don't like AX customer service.
This is in sharp contrast with the previous refund, that was requested 3 days earlier and received already a month ago.
This is in sharp contrast with the previous refund, that was requested 3 days earlier and received already a month ago.
May 18, 2020, 10:08 am
#229
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Datapoint - refund requested 28/3, still no cigar on 18/5. Online agent "please be patient". Well, I have been, but I guess I'll need initiate a chargeback, much as I don't like AX customer service.
This is in sharp contrast with the previous refund, that was requested 3 days earlier and received already a month ago.
This is in sharp contrast with the previous refund, that was requested 3 days earlier and received already a month ago.
May 18, 2020, 10:47 am
#230
Join Date: Mar 2000
Posts: 938
All but two of my cancelled flights have been refunded now. The two outstanding ones had refund requests made on 25 Feb and 14 March. These were both tickets were the outbound was already flown and presumably need manual calculation to figure out the amount to be refunded. IIRC the processing time indicated back then was 'up to four weeks' so it is way past that.
May 20, 2020, 12:49 am
#232
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
Still waiting here. It's been 8 weeks now.
This pops up in the finnair chat:
This pops up in the finnair chat:
The expected handling time is from 8 to 12 weeks. We're very sorry for the inconvenience!
May 20, 2020, 8:24 am
#234
Suspended
Join Date: Sep 2019
Programs: AA: CK
Posts: 2,230
May 20, 2020, 8:33 am
#235
Join Date: Mar 2020
Programs: AY+
Posts: 18
May 20, 2020, 10:43 am
#236
Join Date: Mar 2000
Posts: 938
I got the same email 'update' informing the refund process will take 'unfortunately up to 12 weeks'. Well, I have an outstanding refund filed 25 Feb so over 12 weeks processing time already. It's not a lot of money but I just hate it when companies overpromise and underdeliver. At the time filing the request, they said it would take 'up to four weeks'.
May 20, 2020, 1:13 pm
#237
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Just call or chat with the CS - they redeposit the points right away, even though the co-payment still goes its very very slow route. Worked for me.
May 21, 2020, 4:57 am
#238
Join Date: Mar 2020
Programs: AY+
Posts: 18
May 21, 2020, 1:58 pm
#240
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt, Marriott
Posts: 459
My flights in March were cancelled but I rescheduled them for September and was okay with that. This morning I received an email that my HEL-ORD flight is cancelled (for September? Already?) and unless I'm missing obvious clues, there didn't seem to be a way to cancel my itinerary first online but I filed for a refund using the form. The chat bot also kept sending me to the Refund form page but not actually helping me cancel the ticket. I got an automatic email about my refund so... I think I'm in the system? I'll try contacting a person next week to make sure.
(12 weeks for a refund? Swiss won't even answer the telephone or respond to emails from my travel agent about my refund with them!)
(12 weeks for a refund? Swiss won't even answer the telephone or respond to emails from my travel agent about my refund with them!)