AY Cancelling "most" Flights April 1 onwards. Refunds?
Apr 11, 2020, 1:51 pm
#123
Join Date: Mar 2015
Programs: AA EXP, Hilton Diamond
Posts: 394
your bank sold the chargeback debt to a collection agency? That doesn’t sound right. Or the airline came back to you?
Apr 11, 2020, 6:23 pm
#124
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,783
Apr 15, 2020, 4:20 pm
#125
Join Date: Apr 2015
Location: Helsinki, Finland
Programs: AY+ Plat, TK *A Gold
Posts: 94
Again not so positive experience regarding these special covid procedures.
One of my flights got cancelled so I called to request the refund instead of moving the dates. Asked for the voucher to get the +10% but as I had paid part of the ticket (small part from the total price) already with a voucher I couldn’t get the +10% bonus if I would have chosen the voucher -> I took cash.
Of course I’m glad how fast the call was answered and that the agent was kind and I was able to get refund but still feels a bit weird that they couldn’t give the +10%.
One of my flights got cancelled so I called to request the refund instead of moving the dates. Asked for the voucher to get the +10% but as I had paid part of the ticket (small part from the total price) already with a voucher I couldn’t get the +10% bonus if I would have chosen the voucher -> I took cash.
Of course I’m glad how fast the call was answered and that the agent was kind and I was able to get refund but still feels a bit weird that they couldn’t give the +10%.
Apr 16, 2020, 3:45 pm
#126
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,737
Called today to refund a ticket. All sorted in 2.5 minutes, including waiting time. I opted for a voucher this time, and Janica told me to expect it within 30 days. What a backlog!
Apr 17, 2020, 1:26 am
#127
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
Why does it take so long? BA is much bigger and I got all their refunds within 48 to 72 hours. With AY I've now been waiting almost a month.
Apr 17, 2020, 1:38 am
#128
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
Difference in the level of automation, booking channels and how they handle those. I got refund back to the credit card from AY in less than 48 hours when the booking was done through travel agency which obviously was highly automated for this purpose.
Apr 17, 2020, 2:23 am
#129
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,104
I'm 3 weeks in waiting for the money on my first refund request... BA was considerably faster, but they had issues with redepositing Avios, had to call in and the agent had to escalate to a "special department" (yes, BA seems to also have one! 
). AY was the opposite - points redeposited straight away (chat), but no money yet.
). AY was the opposite - points redeposited straight away (chat), but no money yet.
Apr 17, 2020, 4:55 am
#131
Join Date: Mar 2011
Programs: Finnair , Marriot Gold
Posts: 183
I'm 3 weeks in waiting for the money on my first refund request... BA was considerably faster, but they had issues with redepositing Avios, had to call in and the agent had to escalate to a "special department" (yes, BA seems to also have one! ). AY was the opposite - points redeposited straight away (chat), but no money yet.
). AY was the opposite - points redeposited straight away (chat), but no money yet.
Apr 17, 2020, 5:22 pm
#133
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,660
Apr 17, 2020, 11:09 pm
#134
Join Date: Nov 2012
Location: HEL
Programs: LH SEN
Posts: 517
It is already in the GDS that AY will go to Terminal 2, apparently starting on Monday 20 Apr.
DOAY1331/20APR
*1A PLANNED FLIGHT INFO* AY1331 2 MO 20APR20
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
HEL 0800 MO JCD/M R/G I/M 319 3:10
U/M YBHKML/G
VSNQOZGX/G
LHR 0910 MO 3:10
COMMENTS-
1.HEL LHR - AIRCRAFT OWNER FINNAIR
2.HEL LHR - MEMBER OF ONEWORLD
3.HEL LHR - DEPARTS TERMINAL 2
4.HEL LHR - ARRIVES TERMINAL 2
5.HEL LHR - 9/ NON-SMOKING
6.HEL LHR - ET/ ELECTRONIC TKT CANDIDATE
7.HEL LHR - CO2/PAX* 155.09 KG ECO, 155.09 KG PRE
SW
*1A PLANNED FLIGHT INFO* AY1331 2 MO 20APR20
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
HEL 0800 MO JCD/M R/G I/M 319 3:10
U/M YBHKML/G
VSNQOZGX/G
LHR 0910 MO 3:10
COMMENTS-
1.HEL LHR - AIRCRAFT OWNER FINNAIR
2.HEL LHR - MEMBER OF ONEWORLD
3.HEL LHR - DEPARTS TERMINAL 2
4.HEL LHR - ARRIVES TERMINAL 2
5.HEL LHR - 9/ NON-SMOKING
6.HEL LHR - ET/ ELECTRONIC TKT CANDIDATE
7.HEL LHR - CO2/PAX* 155.09 KG ECO, 155.09 KG PRE
SW
Apr 17, 2020, 11:10 pm
#135
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055