Steve_Hun

Has someone reported that here on FT?

intuition

Oh, I believed it was. Maybe I am wrong? Then strike my last remark!

FlyeBye

There was a text saying, that upon reaching a new tier, vouchers would be issued that would be valid until the end of the current tracking period and new ones would be issued when the new tracking period starts. It was on the gold and platinum page of the tier description pages below. Unfortunately wayback didn't get these pages, probably because Finnair IT has used some chunky javascript to open them.



So it was not unofficial, hence the new text. But soft landing is unofficial...

WilcoRoger

Wot? Any real-life reports from plats landing on white or silver?

WilcoRoger

Always worth remembering - it's not YOUR lifetime

FlyeBye

Not yet I believe, but it would be a logical next step to further reduce giving out vouchers to people that didn't 'qualify'.

FlyeBye

Oh, I AM aware and even a bit nervous about it!

FlyeBye

Seems like the second Gold card is also gone. Lumo now has the same wording as Platinum with regards to the Gold gift.

You can give Finnair Plus Gold membership as a gift to any Finnair Plus member when you reach the Platinum Lumo tier for the first time. The benefit is valid for one year. You will get this benefit again when you renew your Platinum Lumo tier membership after a new 12-month tracking period. To use the benefit, just log in to your Finnair Plus account at finnairshop.com.

kauppias

Wow it just keeps getting better and better 😡

They must be planning on scrapping LUMO all together

Jorma

I got two on monday.

kauppias

So just badly worded by ay 👍👍👍👍😁

Jaenks

When lumo does not mean lumo anymore...

zxcv1

Imagine if you'd know beforehand and take it as a given that

• when you go to the airport, there will be enough Plat/Lumo desks and fast track so that you know you won't be queuing for long,
• the lounge will have seating and catering to look forward to,
• all staff across the entire pax service pipeline knew what they were talking about,
• priority boarding will be enforced, naturally,
• onboard the service will be impeccable going over and beyond, every single time, including pro-active drinks topups, not hiding behind front galley curtain, being happy to serve customers, knowing fully all the perks that tier members are entitled to and being proactive about them,
• onboard catering will be warm food, good food with enough to eat, with delicious tastes in and around the main dish, and with plenty of more food available if you're still hungry which the FA would proactively offer.

Regarding Finnair Plus, imagine that it would be self-evident that

• the rules and T&C will be easily available, not duplicated across the website with different ambiguous copies, and clearly presented that you know exactly what you will get, when you'll get it, when it will expire, when you can and cannot use it, and a guarantee that any changes will never affect your present tier + qualification,
• the program would have perks that are attractive and actually make you want to fly the extra mile with you again resting confident that all perks will be delivered in full without lazy, ignorant or indifferent staff deciding how your visit will go,
• customer service was available and made possible by sufficient investment in CS staff numbers, roster, education, and given power to help customers,
• LUMO tier would be worth going for and you'd be even happy to fork out some of that hard-earned €€€ to Finnair's coffers and if you are privileged enough in life to be able to achieve that you'd never even think about having to be angry or feel deceived, bait&switched, or getting some raw end of the deal.

Yeah...

Reality: crew scrolling their phones behind curtains, taking 45 min after takeoff to start serving hot towels and thus managing to already get rid of 30 min of flight time lazing about when pax might be still ignorant enough not to expect service after take off, avoiding all extra efforts and proactiveness, just wanting the flight to be over so they can pocket their salary and get home, just get the pax out of the plane with minimal effort, being annoyed when they use the call button, not knowing what tier perks there are, not making even highest tier members feel welcome.

As I've said before, the real problem is a management failure at Finnair. The management is doing a great job angering pax and maintaining low morale and willingness to work among the crews.

ffay005

While you do have a point, it is reality that if AY worked like that, ticket prices would probably need to be doubled or salaries halved.

I've been lucky with cabin crew, they're mostly reasonably attentive and friendly, sometimes even more so. On shorthaul, I don't mind them hiding in the galley because that means more mask-off time for me.

But you also mentioned many points that would cost AY nothing or very little and that should be self-evident. There sure is a lot of room for improvement in many areas.

Jaenks

Written above reminds me First class experience with EK, QR, AF and sometimes with LH/LX.
To put it shortly, AY decided to add a new cabin class to back of the business class, not in front.
Loyalty program managment "dreamers" wanted the best but then the banker came and started cost cutting and beat even Mr. Vueling from BA.