New Lumo in da house!
Mar 20, 2024, 9:57 am
#1231
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,961
I had way better treatment onboard and on the ground as Flying Blue Platinum Ultimate then I did as LUMO, no bag and "only" 4 upgrades from PE to J or 2 from Y to J but those cleared IMMEDIATELY, but still felt more appreciated there, hence why I am also on track to regain ULTI there and "only" plat here at ay for one more time. Only benefits I will miss is the snack in Y though I prefer to avoid ay short haul and the schengen space but again if I avoid ay shorthaul I am fine there too 😀
Mar 21, 2024, 2:40 am
#1232
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,106
Probably providing "uber VIP" service to people who are worried about qualifying for Plat under spend-based would not be the most profitable strategy..
For me, nothing special about Lumo. Qualified once under 3x points and then again after a crazy year of travel, this year will drop to Plat luckily. 100% success rate with upgrades, but that happened already. Slightly more attention from FAs than as a Plat, but I place no value on that. Got a bag that I use but would not have paid much for, and appreciate the extra space in the Schengen lounge. But nicest of all were the upgrade vouchers as well as occasionally inviting multiple people to the lounge.
Of course, the key thing is expectations. People here come in expecting luxury and benefits for themselves whereas the people Lumo is aimed at expect convenience and benefits for family. So there is a disconnect in expectations, which then leads to disappointment.
I hope I will not have to qualify for an "ultra elite" tier ever again, but if I did, Lumo seems to be better than most European alternatives, excluding maybe HON Circle.
For me, nothing special about Lumo. Qualified once under 3x points and then again after a crazy year of travel, this year will drop to Plat luckily. 100% success rate with upgrades, but that happened already. Slightly more attention from FAs than as a Plat, but I place no value on that. Got a bag that I use but would not have paid much for, and appreciate the extra space in the Schengen lounge. But nicest of all were the upgrade vouchers as well as occasionally inviting multiple people to the lounge.
Of course, the key thing is expectations. People here come in expecting luxury and benefits for themselves whereas the people Lumo is aimed at expect convenience and benefits for family. So there is a disconnect in expectations, which then leads to disappointment.
I hope I will not have to qualify for an "ultra elite" tier ever again, but if I did, Lumo seems to be better than most European alternatives, excluding maybe HON Circle.
I can wholeheartedly understand your hope of "not having to qualify..." At one point in the previous decade I made Asian bounces twice a month. Even in C it was anything but fun...