New Lumo in da house!
Oct 1, 2019, 6:48 am
#646
Join Date: Feb 2017
Location: Stratosphere
Programs: AY Lumo, AF Platinum
Posts: 254
A flight attendant just said that the Lumo limousine service is supposed to become bookable in advance. Don’t know how accurate this was but she seemed very sure of it anyway. Not sure how well that would work...
Oct 1, 2019, 7:09 am
#647
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
On one hand it will make the perk more reliable, I guess. OTOH, isn't much of the premium feel lost when you actually will have to make that reservation?! One more thing to handle for already busy people?
Oct 1, 2019, 7:22 am
#648
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
How do you know if you will have a stand arrival or a bus boarding in advance?
Last edited by FlyeBye; Oct 1, 2019 at 8:21 am
Oct 1, 2019, 7:33 am
#649
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,182
(Deleted)
Last edited by intuition; Oct 1, 2019 at 7:33 am Reason: Joke no fun after post was edited from "tarmac" ... :)
Oct 1, 2019, 8:29 am
#650
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
I think probably FA only misunderstood something... They already told me about the lumo limo about a half year ago ”Oh yeah its nice but they have to remember to book it themselves! We can’t do it either!”
Oct 1, 2019, 8:39 am
#651
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
The whole idea of the limo is another great example where someone got a nice idea but nobody thought about implementation. How much it costs to AY is a service investment amount money away from other means to please customer. I dont see well fit having hundreds thousand euros standing 95% of time parked at apron for little use. Those money could have been better liquid for tangible means
erhm for some yes
Oct 1, 2019, 8:44 am
#652
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
If I would be in charge of this service I would create a dedicated desk/gate area (1 schengen/1 non-schengen) where Lumo pax need to report x minutes before flight departure time and then they would allocate the cars accordingly. For arrivals it should be easy to see which Lumo-flights are not gate arrivals well ahead of time to send the car there, of course last minute changes can happen. If you even think this further they could send you a txt/push through app to confirm this service or you could request it yourself.. but once again I’m not working for Finnair.
Oct 1, 2019, 8:30 pm
#653
Join Date: Sep 2018
Programs: AY+ Lumo (LTG), LH SEN
Posts: 318
If I would be in charge of this service I would create a dedicated desk/gate area (1 schengen/1 non-schengen) where Lumo pax need to report x minutes before flight departure time and then they would allocate the cars accordingly. For arrivals it should be easy to see which Lumo-flights are not gate arrivals well ahead of time to send the car there, of course last minute changes can happen. If you even think this further they could send you a txt/push through app to confirm this service or you could request it yourself.. but once again I’m not working for Finnair.
Oct 2, 2019, 2:20 am
#654
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
There are the lounges already that could handle this, no need for another desk. I am thinking ZRH F, where the lounge personnel takes care of it all, escorting down to the dedicated security and immigration area and the car is waiting there.
Oct 2, 2019, 2:54 am
#655
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 468
In my experience this too, like all things related to LH and M&M, has been enhanced in the last years. Instead of a personal ride from FCL A to FCL E, there are now shuttles carrying groups of pax at certain intervals.
Oct 14, 2019, 3:59 am
#656
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Got postmail from AY. First thought I got my gdpr report but nonit was my new status card, bag tag and leaflet of Lumo benefits! That was all.
pretty late mail, not sure if due to Posti. I had forgotten to expect that.
pretty late mail, not sure if due to Posti. I had forgotten to expect that.
Oct 14, 2019, 4:50 am
#657
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
If I remember correctly, I became Lumo later than you, but got the welcome e-mail, physical letter and the Tumi link already a couple of weeks ago (at the beginning of the month). The Tumi was delivered quickly. Maybe the procedures work more efficiently outside of Finland for once?
Oct 14, 2019, 5:08 am
#658
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
If I remember correctly, I became Lumo later than you, but got the welcome e-mail, physical letter and the Tumi link already a couple of weeks ago (at the beginning of the month). The Tumi was delivered quickly. Maybe the procedures work more efficiently outside of Finland for once?
i was sending the wedding invitations, friends in london got it the next day and finnish friends got it a week later
