New Lumo in da house!
Apr 8, 2019, 3:03 am
#498
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 468
0 out of 2 for limo rides now. Despite the crew having contacted the airport well in advance, in the end I had to enter the bus at the gate for transfer. It was the same story at the gate again, "the line's busy", "nobody's picking up". Let's hope that next week I will finally get my first ride when flying out with one of the 330s.
Apr 13, 2019, 1:46 am
#499
Join Date: May 2014
Posts: 54
0 out of 2 for limo rides now. Despite the crew having contacted the airport well in advance, in the end I had to enter the bus at the gate for transfer. It was the same story at the gate again, "the line's busy", "nobody's picking up". Let's hope that next week I will finally get my first ride when flying out with one of the 330s.
Apr 13, 2019, 2:01 am
#500
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,270
Wow...just utterly disappointing SLA delivery...why bother to ”promise” something to your top 0,01% (or whatever small portion Lumotics are..) if you fail 90% of the time..
Apr 13, 2019, 2:35 am
#501
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
I'd estimate my BMW ride success rate at 60-70%, which isn't that bad considering they only operate 1 car at a time. More detailed analysis would probably show significant difference between busy and standard periods of day. So if somebody is only flying during the busy periods, I can see why the success rate is so low.
Need to say it again - this is a nice extra perk (when it works), but there are more important things in taking care of 100-200 most loyal customers which AY fails in.
Need to say it again - this is a nice extra perk (when it works), but there are more important things in taking care of 100-200 most loyal customers which AY fails in.
Apr 13, 2019, 8:18 am
#502
Join Date: Oct 2008
Programs: AY Plat Lumo+LTG, FI Gold, DL Silver, BA, SK, AX Plat, Priority Pass, Marriott Ambassador & others
Posts: 634
On my last flight out of HELSINKI, I got the BMW treatment. I asked the driver how many trips they do on an average day. No surprise the answer was that it varies between a few to dozens, with Monday (+Sunday) and Friday being the busiest. After this reply I of course realised that I had just performed a “nollatutkimus”.
Apr 23, 2019, 1:34 am
#503
Join Date: Jul 2017
Programs: AY Plat Lumo, LX SEN, Marriott Titanium
Posts: 468
Limo success rate just went up to 50%. Both times it was a long haul flight, HEL-NGO and NGO-HEL. I have to say that the status recognition is nice, in particular on the return flight the crew was treating me like a VIP. Truly excellent, personal service. This is making me reconsider the original plan to drop back to plain platinum next year.
Apr 23, 2019, 1:51 am
#504
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
If only it wasn't hit&miss both onboard and in contact with CS. It feels like they operate in unpredictable cycles (or is it AY Eagle making the difference?) which makes me thinking it's much better to spend on AY just enough for Platinum and then enjoy some *A for variety.
Apr 23, 2019, 5:16 am
#505
Original Poster
Join Date: Oct 2002
Location: Vantaa, Finland
Programs: AY Lumo, FB Gold
Posts: 1,667
Now that a good portion of the (especially domestic) ATR flights went to the new commuter pier it should free up drivers and cars for other flights, especially at peak times.
The schlep from the very end of the T1 to anywhere else is however something I'd gladly use a BMW for ...
The schlep from the very end of the T1 to anywhere else is however something I'd gladly use a BMW for ...
Apr 23, 2019, 8:14 am
#507
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,607
May 5, 2019, 5:39 am
#508
Join Date: Sep 2018
Posts: 6
Finally got Lumo!
Hi guys! Now I can happily tell you that I finally managed to get the Lumo tier! Opened my Finnair App last night and there it was! 
Interesting to see how this affects the quality of the service, both onboard and by the ground staff. Also did a preliminary booking for a reward trip (with points) for Christmas season - no reward flights were available but let’s see if Lumo status helps in getting the tickets anyway...
Can’t wait for my next flights in a couple of days
Interesting to see how this affects the quality of the service, both onboard and by the ground staff. Also did a preliminary booking for a reward trip (with points) for Christmas season - no reward flights were available but let’s see if Lumo status helps in getting the tickets anyway...
Can’t wait for my next flights in a couple of days