HiFly is back!
Nov 2, 2016, 5:02 am
#76
Join Date: Oct 2011
Programs: AK MVP Gold, EK Gold, LH Silver, Hyatt Gold, BW Gold, Avis Preferred, NationalCar Emerald
Posts: 97
This was the way for me to get onboard this "beautiful" HiFly product, except that that I'm EXP on AA...no love from either carrier (AA or AY) regarding rerouting, but AY did pay pretty nice 800€ compensation after some fighting, so that made the situation little bit more bearable in the end.
Nov 2, 2016, 6:34 am
#77
Join Date: May 2014
Location: HEL
Programs: AY Gold (OWS), Hertz PC, Sixt Plat, Hilton Gold
Posts: 275
I lost my Y+ seats due to this equipment change.
Now I have seats on row 20 and 50 (inbound), are they any good?
I'm also waitlisted to J, but I not too confident that they will clear.
Now I have seats on row 20 and 50 (inbound), are they any good?
I'm also waitlisted to J, but I not too confident that they will clear.
Nov 2, 2016, 2:16 pm
#79
Join Date: Jan 2011
Programs: AFKL PLT, BA Gold, SK Gold, AY Gold, A3 Silver, LH FTL, IHG Gold, Marriott Silver
Posts: 408
That 800EUR was per person. Initially, they were offering 300EUR compensation for everyone, who accepted the change to HiFly. First they refused the to pay us the compensation (reasoning that since we were on AA award tickets, none of their business..?!), then they agreed to pay, then they changed the amount to 150EUR pp, after which I escalated the claim in their hierarchy to the next level, which then agreed to pay the original amount of 300EUR pp. And all this before we even set foot on the HiFly aircraft. After the flight I sent in another complaint due to pure crap experience, and they agreed to pay 100EUR more pp without any questions.
Nov 3, 2016, 6:06 am
#81
Join Date: Oct 2011
Programs: AK MVP Gold, EK Gold, LH Silver, Hyatt Gold, BW Gold, Avis Preferred, NationalCar Emerald
Posts: 97
That 800EUR was per person. Initially, they were offering 300EUR compensation for everyone, who accepted the change to HiFly. First they refused the to pay us the compensation (reasoning that since we were on AA award tickets, none of their business..?!), then they agreed to pay, then they changed the amount to 150EUR pp, after which I escalated the claim in their hierarchy to the next level, which then agreed to pay the original amount of 300EUR pp. And all this before we even set foot on the HiFly aircraft. After the flight I sent in another complaint due to pure crap experience, and they agreed to pay 100EUR more pp without any questions.
Nov 5, 2016, 1:52 am
#83
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
AY has responded to the customer care request that I actually never made, offering either 50€ or 5000 award points for suffering HiFly, presumably for the round trip (though it's not very explicit).
I guess I would still rather rebook (to a later date), but need to convince AA...
Or will AA enhance AY+ earnings in the mean time? :/
I guess I would still rather rebook (to a later date), but need to convince AA...
Or will AA enhance AY+ earnings in the mean time? :/
Last edited by Courmisch; Nov 5, 2016 at 1:58 am
Nov 5, 2016, 3:15 am
#84
Original Poster
Join Date: Oct 2015
Location: HEL
Programs: AY+ Plat (OWE)
Posts: 493
AY has responded to the customer care request that I actually never made, offering either 50€ or 5000 award points for suffering HiFly, presumably for the round trip (though it's not very explicit).
I guess I would still rather rebook (to a later date), but need to convince AA...
Or will AA enhance AY+ earnings in the mean time? :/
I guess I would still rather rebook (to a later date), but need to convince AA...
Or will AA enhance AY+ earnings in the mean time? :/
And even in economy since you will be losing economy comfort perks as OWE.
Nov 5, 2016, 8:18 am
#86
Join Date: Jun 2005
Location: NYC
Programs: UA Lifetime Premier Gold, Pan Am WorldPass (disc.), Hertz Gold, IHC Gold Elite, Marriott Plat. Elite
Posts: 102
Finnair using Hifly A340's on HEL-JFK Route
Does anyone know why Finnair is using another airline's A340's on the HEL-JFK route?
Nov 5, 2016, 8:27 am
#88
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,059
Nov 5, 2016, 9:16 am
#89
Join Date: Oct 2011
Programs: AK MVP Gold, EK Gold, LH Silver, Hyatt Gold, BW Gold, Avis Preferred, NationalCar Emerald
Posts: 97
AY has responded to the customer care request that I actually never made, offering either 50€ or 5000 award points for suffering HiFly, presumably for the round trip (though it's not very explicit).
I guess I would still rather rebook (to a later date), but need to convince AA...
Or will AA enhance AY+ earnings in the mean time? :/
I guess I would still rather rebook (to a later date), but need to convince AA...
Or will AA enhance AY+ earnings in the mean time? :/
I contacted AA and they looked for an alternative routing, but no award availability (flying on 22 Nov, so no surprise). If I re-routed to a different airport, then I would have to pay a change fee. The only thing they offered was to cancel the booking and refund the miles and taxes at no charge (usually there is a charge for this if you are not Exec Plat). After reading the horrors of the flight I decided to do that and just pay for a flight instead.