_ra_

Anybody managed to reroute with AA? I'm ticketed for HEL-JFK-LAS in early Jan, and would gladly take e.g. HEL-MIA-LAS on an aircraft with economy comfort seats.

Andaman

It looks AY uses leased metal exceptionally often, comparing to the similar airlines or am I completely wrong?

foxtrotlima1

I just tried to reroute a DCA-JFK-HEL-ARN flight to IAD-LHR-ARN. The agent gave me the option or to do the reroute for a difference in fare and a $300 change fee.

I don't see why I should pay when they never disclosed the equipment and airline change.

Will likely cancel entirely, unless more folks are successful at changing without paying the fees.

ffay005

I don't think you are wrong. AY is a small airline that uses their planes very effectively and wants to grow rapidly, sometimes faster than they can manage to. Lately, they've been both short of planes (esp. widebodies) and short of pilots (esp. Norra).

Peregrine415

I got the same answer when I called Travelocity the first time and hanged up. I called again and spoke to a supervisor who gave me the same answer you got and I hanged up again. On my third try, I called the US toll-free number of Finnair and got the change with no problem. Welcome to FT.

Courmisch

Wait, you got Finnair to reissue an AA ticket? How is that even possible?

Ropsi

I flew the JFK-HEL route operated by HiFly on November 4th. I have to say that the business class of 9H-SUN was mediocre at best.

The seat was a flat-bed, but there were really only two options - upright and fully flat. You couldn't adjust the seat back and leg rests separately. When changing the seat from an upright position to laying down the seat first rises causing you to be higher than other passengers, after which the leg rest rises only after which the seat back starts lowering. Due to this you can't really find a position between the upright and laying down options.

Overall the service was not very good and well below Finnair standards - fussy HiFly stewards who managed to spill wine and food several times during flight. The food was was Finnair's, so no difference there.

Unfortunately I didn't test the entertainment system at all, so not able to comment on that.

mike_L

Since Hi-Fly flies the route JFK-HEL on Nov 3, the arrive time appears consistently delayed by around 1 hour. I only have 40 minutes connection time for another AY flight within EU. AY does have another flight 8 hours later to the same destination. If I miss the morning flight due to late arrive at HEL, will I be eligible for the EU261 compensation?

deissi

If you are late by over 3 hours, yes. But don't expect Finnair to pay without a fight.

Courmisch

It depends on the cause of the delay, but in principles, yes. I am not sure if you have to claim it from Finnair or Hi-Fly, but they are both European carriers anyway.

Karjaluokka

Tomorrow's AY005 HEL-JFK will be cancelled,
is this a HiFly related problem or what's the case?

Courmisch

So tried my chance with AA

On the first attempt, the agent agreed to rebook, but only "within 24h" of original dates. I asked to move everything one day, in hope of getting direct HEL-MIA. But he offered morning LHR transit instead, then Saunalahti decided that just was not going to happen and disconnected me The guy still booked me onto HEL-LHR-MIA afterwards and left the return intact.

On the second attempt, I tried to undo the date change and reroute the return leg. But suddenly date changes were somehow no longer permitted. And the earliest possible arrival HEL is via JFK, so I am stuck with the HiFly red-eye (in all due fairness, MIA-HEL was offered, but on the same day).

mike_L

9H-SUN flew back to HEL on Nov 10, but the JFK-HEL is still on schedule on Nov 11, what aircraft that AY will be using?

ff_flyer

Cancelled.

newtonc

I'll be on the JFK-HEL 11/13, any hope to have a compensation from finnair that is not a rebook? This is the only direct flight there is to HEL, so I can't afford a rebook and arrive later.