HiFly is back!
Nov 24, 2016, 6:54 pm
#136
Join Date: Dec 2004
Location: New York, Paris
Programs: AA ExPlat 4MM, AA Life Plat, Lufthansa FT, Delta Basic
Posts: 1,593
I hate to break your bubble, but the official organizations for handling these complaints have in a few EU countries been known to side with the airlines.
This has certainly been the case in at least Finland and Sweden.
xtraordinary circumstances", have people been able to win in local courts, case trials paid by themselves and certainly not with the help of any consumer organization.
There is no such thing as EC261/2004 being honoured in a cinch by Finnair. Sadly.
This has certainly been the case in at least Finland and Sweden.
xtraordinary circumstances", have people been able to win in local courts, case trials paid by themselves and certainly not with the help of any consumer organization.
There is no such thing as EC261/2004 being honoured in a cinch by Finnair. Sadly.
Last edited by Cofyknsult; Nov 25, 2016 at 10:13 am
Nov 24, 2016, 7:02 pm
#137
Join Date: Dec 2004
Location: New York, Paris
Programs: AA ExPlat 4MM, AA Life Plat, Lufthansa FT, Delta Basic
Posts: 1,593
I hate to break your bubble, but the official organizations for handling these complaints have in a few EU countries been known to side with the airlines.
This has certainly been the case in at least Finland and Sweden.
Only recently, after several EU judgements pinpointing the term "extraordinary circumstances", have people been able to win in local courts, case trials paid by themselves and certainly not with the help of any consumer organization.
There is no such thing as EC261/2004 being honoured in a cinch by Finnair. Sadly.
This has certainly been the case in at least Finland and Sweden.
Only recently, after several EU judgements pinpointing the term "extraordinary circumstances", have people been able to win in local courts, case trials paid by themselves and certainly not with the help of any consumer organization.
There is no such thing as EC261/2004 being honoured in a cinch by Finnair. Sadly.
Last edited by Cofyknsult; Nov 25, 2016 at 5:43 am
Nov 24, 2016, 7:05 pm
#138
Join Date: Dec 2004
Location: New York, Paris
Programs: AA ExPlat 4MM, AA Life Plat, Lufthansa FT, Delta Basic
Posts: 1,593
If you beat them to it, they'll take the bait. Trust my probably 10 EC261 wins. And if you are a regular flyer, the inconvenience to take a voucher is minimal.
Nov 24, 2016, 11:57 pm
#139
Join Date: Nov 2005
Programs: BA Gold, TP Silver
Posts: 888
Because of a toothless national consumer rights organization and lack of a small claims court system. In case of legal action the winning party is usually awarded costs as well, so as a somewhat monetarily restricted private person I wouldn't be suing them over here.
Nov 25, 2016, 4:25 am
#140
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,968
TRUST the knowledge of the AY board
For instance SK pays EU261 hassle free, so did AA and ba. That doesnt mean AY will
Nov 25, 2016, 5:27 am
#141
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
@Cofyknsult
You might consider to chase this in Hungary, as BUD was your destination - then the EU cross border small claims process would come into the picture which is (should be) much faster and cheaper than the normal legal way in Finland via the court system.
You might consider to chase this in Hungary, as BUD was your destination - then the EU cross border small claims process would come into the picture which is (should be) much faster and cheaper than the normal legal way in Finland via the court system.
Nov 25, 2016, 10:40 am
#142
Join Date: Dec 2004
Location: New York, Paris
Programs: AA ExPlat 4MM, AA Life Plat, Lufthansa FT, Delta Basic
Posts: 1,593
I sent last night an email in English to Tervola Kirsi (TRAFI), asking how to proceed to have EC 261/2004 enforced. After an automated reply within 5 minutes, I received a long detailed reply within 12 hours, signed by a human being, seemingly intelligent and to the point.
I have so far no reason to claim, all this started upon my question about a Hi-Fly possible cancellation or long delay, and I fly them only in January.
This being said, I just notice that the EU regulation specifies that the claim must be against the OPERATING airline. I therefore assume that, in a Hi-Fly case, one should process one's claim in Portugal where they DO pay promptly, I have already collected once from TAP in 2009.
More later if warranted.
I have so far no reason to claim, all this started upon my question about a Hi-Fly possible cancellation or long delay, and I fly them only in January.
This being said, I just notice that the EU regulation specifies that the claim must be against the OPERATING airline. I therefore assume that, in a Hi-Fly case, one should process one's claim in Portugal where they DO pay promptly, I have already collected once from TAP in 2009.
More later if warranted.
Nov 25, 2016, 12:01 pm
#143
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
This being said, I just notice that the EU regulation specifies that the claim must be against the OPERATING airline. I therefore assume that, in a Hi-Fly case, one should process one's claim in Portugal where they DO pay promptly, I have already collected once from TAP in 2009.
Nov 25, 2016, 1:25 pm
#144
Join Date: Jul 2010
Programs: UA
Posts: 257
I sent last night an email in English to Tervola Kirsi (TRAFI), asking how to proceed to have EC 261/2004 enforced. After an automated reply within 5 minutes, I received a long detailed reply within 12 hours, signed by a human being, seemingly intelligent and to the point.
I have so far no reason to claim, all this started upon my question about a Hi-Fly possible cancellation or long delay, and I fly them only in January.
This being said, I just notice that the EU regulation specifies that the claim must be against the OPERATING airline. I therefore assume that, in a Hi-Fly case, one should process one's claim in Portugal where they DO pay promptly, I have already collected once from TAP in 2009.
More later if warranted.
I have so far no reason to claim, all this started upon my question about a Hi-Fly possible cancellation or long delay, and I fly them only in January.
This being said, I just notice that the EU regulation specifies that the claim must be against the OPERATING airline. I therefore assume that, in a Hi-Fly case, one should process one's claim in Portugal where they DO pay promptly, I have already collected once from TAP in 2009.
More later if warranted.
I actually went out my way to book flights for January 2017, but AY canceled them already. So far, 3 out of 3 had issues with AY..
Nov 25, 2016, 2:25 pm
#145
Join Date: Dec 2004
Location: New York, Paris
Programs: AA ExPlat 4MM, AA Life Plat, Lufthansa FT, Delta Basic
Posts: 1,593
@Cofyknsult, would you share the contact info for TRAFI, and may be the email? PM is fine. I will back home next week. If I don't hear anything, I will start pushing. I do travel regularly, but I don't think that it will be on AY.
I actually went out my way to book flights for January 2017, but AY canceled them already. So far, 3 out of 3 had issues with AY..
I actually went out my way to book flights for January 2017, but AY canceled them already. So far, 3 out of 3 had issues with AY..
P
Nov 27, 2016, 9:35 am
#150
Join Date: Jul 2014
Location: North Sentinel Island
Programs: UA Gold, BONVOY TIT
Posts: 777
I was scheduled to fly tomorrow. They rerouted me via LHR in BA/DL (eurobusiness and DLone). Disappointed because I was looking forward to walking around in the morning on my layover but the new flight leaves at 740 am. At least I should be able to double dip on miles by requesting ORC. These hifly aircraft must be junk.