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Nov 5, 2016 | 9:16 am

#89

planet_erg

Join Date: Oct 2011

Programs: AK MVP Gold, EK Gold, LH Silver, Hyatt Gold, BW Gold, Avis Preferred, NationalCar Emerald

Posts: 97

Quote:

Originally Posted by Courmisch

AY has responded to the customer care request that I actually never made, offering either 50€ or 5000 award points for suffering HiFly, presumably for the round trip (though it's not very explicit).

I guess I would still rather rebook (to a later date), but need to convince AA...

Or will AA enhance AY+ earnings in the mean time? :/

So I finally gave up. I called Finnair Cust Serv and they said that they contacted AA about 3 weeks ago to let them know that they should warn customers that they would be flying HiFly instead, and as my booking was AA Award, I should contact them.

I contacted AA and they looked for an alternative routing, but no award availability (flying on 22 Nov, so no surprise). If I re-routed to a different airport, then I would have to pay a change fee. The only thing they offered was to cancel the booking and refund the miles and taxes at no charge (usually there is a charge for this if you are not Exec Plat). After reading the horrors of the flight I decided to do that and just pay for a flight instead.

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