Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

In-Flight WiFi Internet Service Aboard Delta Air Lines Aircraft

Community
Wiki Posts
Search

In-Flight WiFi Internet Service Aboard Delta Air Lines Aircraft

Thread Tools
 
Search this Thread
 
Old May 19, 2009, 5:38 am
  #91  
 
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
The service and pricing are all in the hands of aircell. Same sort of arrangement was used in the hotel industry for a while. Provider installs equipment and internet circuit, hotel gets a small portion of billed revenue. That model has been declining as more hotels give it away for free now.

I can see the day when more planes/carriers have it and one of them has a "this month internet is free on XYZ airline" promo.

Agree the service is too expensive right now. I think if it was $4 for the short flights there would be a lot more buyers. Right now I suspect only 1 or 2 business travelers who will expense the cost are using it on any given flight. I currently have 10 more legs on MD88 this month alone but don't plan to pay $10 on any of them. At the current rates I see the same fate as the GTE Airphones. At the time I worked for them and got it for $0.30 per minute (a bargain over regular rates) but still hardly used them.

Voice your opinion at the gogo website. The marketing gurus are looking at pricing options right now.
bwhite is offline  
Old May 26, 2009, 10:24 am
  #92  
Suspended
 
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
Monthly Subscriptions to In-Flight WIFI Coming

In a NYT article on in-flight WIFI, is this little nugget:

“This summer we’re going to launch a pricing concept where you can buy a monthly membership, with a pricing scheme designed for frequent travelers,” said Ranjan Goswami, Delta’s director of customer experience.
Here is the link: http://www.nytimes.com/2009/05/26/bu....html?_r=1&hpw
pbarnette is offline  
Old May 26, 2009, 10:53 am
  #93  
 
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
They suggested monthly plans would be coming on the wifi delta blog on May 4 as well:

Based on customer and employee feedback, we’re planning on rolling out new monthly pass pricing in the next month or so, which will provide additional purchase options – in addition to the mobile and laptop plans. Info will be posted here in the coming weeks.
http://blog.delta.com/category/wi-fi/
bwhite is offline  
Old May 26, 2009, 10:57 am
  #94  
FlyerTalk Evangelist
 
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
Good idea. But execution will be the key. My concern is the cost of the monthly plan and the number of planes that will have the Wifi. No brainer if all the planes had the service, but right now it is very hit or miss (mostly miss).
AndyTLe is offline  
Old May 26, 2009, 10:59 am
  #95  
 
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,034
Sounds like a smart move. Many people have expressed that the cost wasn't worth it on short flights, so if you're taking a lot of short hops, then a monthly package would then make sense.
18sas is offline  
Old May 26, 2009, 12:26 pm
  #96  
 
Join Date: Jul 2005
Location: MSP
Programs: SPG Gold;NWA gold;Hyatt Plat
Posts: 1,458
Now if there was a deal that would let you roam at Boingo access points.. you'd have the airport and the airplane covered.
goaliemn is offline  
Old May 26, 2009, 12:45 pm
  #97  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still a Hilton Diamond & Club Cholula™ R.I.P. Super Plats
Posts: 25,415
Properly priced that would be a great move.

My one & only experience w/ in-flight WiFi has been on an extremely turbulent WN flight. Despite the fact that WiFi was free on this particular flight & that I was in a exit row, I could not see paying up to $12 (or more) per flight for the experience. A reasonable flat rate will help compensate for the bumps (literally on some flights) & cramped, unworkable conditions that are often experienced.
MikeMpls is offline  
Old May 26, 2009, 12:48 pm
  #98  
 
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
Originally Posted by 18sas
Sounds like a smart move. Many people have expressed that the cost wasn't worth it on short flights, so if you're taking a lot of short hops, then a monthly package would then make sense.
I started timing usable airtime (been on a lot of MD88 this month). ATL-RDU which is a common segment for me and MD88 rich has ~40 minutes above 10k feet. I wonder how many are going for it @ $10 for such segments.
bwhite is offline  
Old May 27, 2009, 10:01 am
  #99  
 
Join Date: Jan 2005
Posts: 8,884
Originally Posted by MikeMpls
Properly priced that would be a great move.

My one & only experience w/ in-flight WiFi has been on an extremely turbulent WN flight. Despite the fact that WiFi was free on this particular flight & that I was in a exit row, I could not see paying up to $12 (or more) per flight for the experience. A reasonable flat rate will help compensate for the bumps (literally on some flights) & cramped, unworkable conditions that are often experienced.
It's generally easier to use computers when you have more space in FC after being upgraded. So, the next time you're on a WN flight and get upgr...oh, wait...

SchmutzigMSP is offline  
Old May 27, 2009, 10:46 am
  #100  
FlyerTalk Evangelist
 
Join Date: Apr 1999
Location: Bryn Mawr PA & Wailea HI
Posts: 15,726
The NYT usually is smarter. The airlines have no idea on the final flight/day/monthly wifi price points or even if wifi will be accepted by the passengers.

Somehow I cant see 3-5 people on a row each with a 17" (I now diag) computer screen and each sitting in an 18" wide seat. Oy!

MisterNice
MisterNice is offline  
Old May 27, 2009, 11:10 am
  #101  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,397
I tend to think cheapish netbooks (with somewhat smaller screens) and mobile phones are the wave of the future when it comes to WiFi use on planes- basically, you bring your own IFE unit and get the IFE off the Internet. I do OK with a 13 inch MacBook as my main rig, and netbooks are even smaller.

Admittedly, the space you'd get on B6 (34 inches) would work a lot better for full-sized laptops...
eponymous_coward is offline  
Old May 27, 2009, 11:48 am
  #102  
Suspended
 
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
Originally Posted by eponymous_coward
I tend to think cheapish netbooks (with somewhat smaller screens) and mobile phones are the wave of the future when it comes to WiFi use on planes- basically, you bring your own IFE unit and get the IFE off the Internet. I do OK with a 13 inch MacBook as my main rig, and netbooks are even smaller.
While I agree that netbooks and mobiles are the best devices for use on the plane, I'm not sure those carrying such devices are the target audience. If they are targeting corporate users, who would be the main users of a monthly subscription, they are much more likely to be using larger notebooks, I would think. Not sure what possibilities, though, this would open up for using a blackberry on the plane - don't use one, myself - can a blackberry access email over a wifi connection?

Personally, I would be willing to pay for longer flights (have a Vaio P and iPhone, which are well-suited to the task), but the pricing on shorter flights does seem pretty out of whack.
pbarnette is offline  
Old May 27, 2009, 12:00 pm
  #103  
FlyerTalk Evangelist
 
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
Originally Posted by pbarnette
can a blackberry access email over a wifi connection?
Some BBs can, it depends on what the carrier asks RIM to put in the BBs. Verizon for one doesn't like having Wifi in their Blackberries as they want people to use their network (which doesn't help when flying). But carriers such as AT&T and T-Mobile have wifi.
AndyTLe is offline  
Old May 27, 2009, 1:43 pm
  #104  
 
Join Date: Aug 2008
Location: MA
Programs: DL
Posts: 1,559
Originally Posted by AndyTLe
Good idea. But execution will be the key. My concern is the cost of the monthly plan and the number of planes that will have the Wifi. No brainer if all the planes had the service, but right now it is very hit or miss (mostly miss).
+1 ^
tjisnumbaone is offline  
Old May 27, 2009, 4:53 pm
  #105  
 
Join Date: Oct 2004
Location: BZN
Programs: AA:LT Platinum DL:LT Gold UA:1P MAR:LT Titanium
Posts: 8,291
Originally Posted by AndyTLe
Good idea. But execution will be the key. My concern is the cost of the monthly plan and the number of planes that will have the Wifi. No brainer if all the planes had the service, but right now it is very hit or miss (mostly miss).
I suspect that most people to whom the monthly plan appeals have fairly regular routes where they know if they are covered yet or not (all MDs are now, I believe). For routes that are hit-or-miss or not covered, it won't be that way for too long, so the percentage of customers interested in a subscription will climb along with the percent of fleet covered.

Originally Posted by goaliemn
Now if there was a deal that would let you roam at Boingo access points.. you'd have the airport and the airplane covered.
Such a plan would likely cost $50+/month, so why not just get a Verizon 3G card and get essentially universal coverage for $60/month?
mooper is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.