Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
#1951
Join Date: Aug 2017
Programs: FB, SM
Posts: 2
Quick question: I live in Europa, but fly Delta TATL and domestic. What are my options if I bump? Only the Delta voucher? Or is there a way to get the Amex prepaid card without having a USA address (receiving the card by email, etc.)?
#1952
Join Date: Jul 2003
Location: Atlanta
Posts: 5,190
Canadian residency options are fewer than American so European is probably also more limited.
#1953
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
I finally had a nice VDB success 12/20 evening LGA-CHA nonstop. $600 final offer for a flight the next morning
Gate agent initially offered $300 for a flight the next day getting into CHA about 1:30PM. I accepted but hoped the offer would go up.
They needed 4 people they confirmed.
Offer goes to $500 and finally $600 where they got the four they needed.
So the four of us hang tight as usual. With one no show, only three were needed but I was #1 so it all worked out.
In the past, the days before Christmas NYC-CHA (usually through ATL) have been very good to me VDB wise. That has not been the case in recent years though.
I almost got another VDB on 12/21 booked on the 8:59AM LGA-ATL but they had several no shows and ended up clearing a few standby's even.
Here's hoping my return flight on the 26th is also generous and kind.
Merry Christmas and Happy Holidays, flyers!
Gate agent initially offered $300 for a flight the next day getting into CHA about 1:30PM. I accepted but hoped the offer would go up.
They needed 4 people they confirmed.
Offer goes to $500 and finally $600 where they got the four they needed.
So the four of us hang tight as usual. With one no show, only three were needed but I was #1 so it all worked out.
In the past, the days before Christmas NYC-CHA (usually through ATL) have been very good to me VDB wise. That has not been the case in recent years though.
I almost got another VDB on 12/21 booked on the 8:59AM LGA-ATL but they had several no shows and ended up clearing a few standby's even.
Here's hoping my return flight on the 26th is also generous and kind.
Merry Christmas and Happy Holidays, flyers!
#1954
FlyerTalk Evangelist
Join Date: Nov 2002
Location: ORD
Posts: 14,231
Had my first bump yesterday. Was on PWM-DTW and they announced they needed 5 volunteers, and were offering $700. We asked and they said we’d need to be rebooked from BOS. We said no thanks.
When they got to $1000 we signed up. Got rebooked on a flight later that evening BOS-DTW in F. DL paid for a taxi to take us to BOS. We had several options for compensation and chose the Amex gift card. I’d do it again!
When they got to $1000 we signed up. Got rebooked on a flight later that evening BOS-DTW in F. DL paid for a taxi to take us to BOS. We had several options for compensation and chose the Amex gift card. I’d do it again!
#1955
Join Date: May 2009
Location: SEA
Programs: AS MVPG, DL FO, Marriott Gold, Hertz 5 Whatevers
Posts: 1,099
LGA-DTW $700, meal voucher, guaranteed seat on last flight out on the same day - oversold by 5 (standby list exceeded 20 with 0 seats remaining on an 739 before bumping started). Bidding started at $200 and at around $500, people started showing interest. Seemed like they ended up having 1 no show, so they used 4 volunteers. All 4 volunteers didn’t have connections or had DTW as a final destination - the one who was asked to board did have connections.
The flight I got put on ended up being oversold by 5 as well (standby list of around 15 on an A320) - final offer was also $700 but with guaranteed seat on first flight out on next day (at 6 AM) and a hotel voucher. Did not participate in this round of bidding, although one of the volunteers from the original flight ended up getting paid twice for a grand total of $1400 for the day.
’Tis the season to be jolly... falalalala lala la la....
The flight I got put on ended up being oversold by 5 as well (standby list of around 15 on an A320) - final offer was also $700 but with guaranteed seat on first flight out on next day (at 6 AM) and a hotel voucher. Did not participate in this round of bidding, although one of the volunteers from the original flight ended up getting paid twice for a grand total of $1400 for the day.
’Tis the season to be jolly... falalalala lala la la....
Last edited by ab2013; Dec 22, 2019 at 10:17 pm
#1956
Join Date: Nov 2009
Location: NYC
Programs: DL, UA, B6
Posts: 28
Destination change
I had a SJC-DTW-LGA ticket to DCA but really wanted to go to LGA due to my plans changing (a baby failed to appear on time), but they wanted $400+ to issue the ticket. I offered to trade the SJC-DTW ticket for a SJC-MSP-LGA routing with 20 minutes to go. The GA was rather confused, but a guy in a "Delta Private Jets" shirt looked at her and said "do it", as there was a DM member standing next to me.
Quite grateful -- got home 9 hours earlier. I'm sure the DM guy was pleased as well.
Quite grateful -- got home 9 hours earlier. I'm sure the DM guy was pleased as well.
#1957
Join Date: Oct 2016
Location: STL
Programs: DL - PM
Posts: 226
BOI-SLC needed one volunteer this morning due to "payload optimization." $400 gift card to take the flight 2.5 hours later. I overheard a couple of snippets of bump conversations this morning; that might be because of the midwest weather.
#1958
Join Date: Aug 2012
Location: SLC
Programs: DL FO, KM, & 1.7MM; UA nothing; HH♦; National EE
Posts: 6,344
We got hit with a pretty snowy winter storm in SLC today too, so that may have been what they were talking about. The Governor even delayed opening state offices for two hours due to weather conditions.
#1959
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
The 5:30 PM STL-MSP today on a CR9 was oversold likely due to the earlier flight being significantly delayed, the offer was a $500 DL gift card. I offered but there were no options on DL to my final destination of RDU. I suggested AA and was told the agent was only allowed to put me on Delta. By the time I fiddled with Expert Flyer and found something to GSO the agent had taken other people
#1960
Join Date: Feb 2014
Posts: 253
Overbook volunteering - criteria in actually being asked at checkin ?
I volunteered at the kiosk but at the baggage drop , they didnt mention anything .
Is it because I had a connection and they probably asked people that didn’t have a connection ? If I had to take another flight , my connection flight would probably make me arrive the next day .
Is it because I had a connection and they probably asked people that didn’t have a connection ? If I had to take another flight , my connection flight would probably make me arrive the next day .
#1961
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
It sounds like you volunteered at the kiosk and then asked about it at the check-in/ticketing area before security. They're not the ones who would offer VDB compensation. That happens at your gate, and it only usually starts to happen around 45 minutes before departure, which is well past when you would want to be at ticketing.
#1962
Join Date: Feb 2014
Posts: 253
It sounds like you volunteered at the kiosk and then asked about it at the check-in/ticketing area before security. They're not the ones who would offer VDB compensation. That happens at your gate, and it only usually starts to happen around 45 minutes before departure, which is well past when you would want to be at ticketing.
i was already assigned a seat. Do people just walk up to the gate people ? I have no other reason to talk to them. Do others just go up to them and ask ?
#1963
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,105
You wouldn't believe how many people go up and talk to the gate agent without any real reason to talk! If you get asked at the kiosk, you can certainly go up and ask whether they'll be needing to look for volunteers, but I've found that about 80% of the time, the kiosk is being conservative and the flight doesn't actually need volunteers. Around the 45-minute mark before the doors close, at or just before the beginning of boarding, you'll hear the DL gate agents announce that they're looking for volunteers with a certain price tag attached. You can volunteer immediately or wait for the price to go up. (If the flight needs multiple volunteers and the first offer doesn't solve the overboarding issue, I believe all volunteers get paid whatever the maximum eventual offer is, although I know that's changed elsewhere and it might have changed on DL.)
#1964
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,944
Note that just because you weren't subsequently paged or asked, doesn't necessarily mean you missed an opportunity -- sometimes they end up not needing people because of no-shows it they're able to make other arrangements etc. Just tonight I had a flight that was soliciting bids at OLCI (and not available for purchase in any class of service), to when I politely asked the GA when the flight opened if they were still overbooked they said no, and they ended up clearing the entire standby list too.
There's a large body of experience collected in the main VDB thread should you be interested in more (there's a quick guide in the wiki, and a link to a post with more detailed how-to advice)
https://www.flyertalk.com/forum/delt...-boarding.html
(Tech note: this post invisible to not logged in)
Last edited by IBxAnders; Jan 29, 2020 at 7:01 pm
#1965
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
I always assumed they asked at the kiosk as DL is trying to get analytics on how many people would normally volunteer and how much they would be willing to take so they can figure out the lowest offers in the future, and that if they really needed to bump people they would announce it at the gate.