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Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding

Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding

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Old Nov 30, 18, 9:55 am   -   Wikipost
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Last edit by: 3Cforme
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My (LoganFlyer's) guide to maximizing your bump chances on Delta:

https://www.flyertalk.com/forum/30484249-post1713.html

(The concise version:

1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
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Old May 31, 00, 9:22 am
  #1  
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Join Date: May 2000
Location: NY, NY USA
Posts: 93
Voluntary 'Bumping' Compensation

I volunteered to be bumped off an international Delta flight over the weekend from a business class seat. I know that compensation varies, but was wonderring what kind of compensation others have gotten. Rather than stay in Europe overnight, I had then re-route me through another European city and was sent there in economy and back to the US in business.
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Old May 31, 00, 11:00 am
  #2  
 
Join Date: Apr 2000
Location: Monkeyville
Programs: Island DOs, very sticky toffee pud w vanilla ice cream n multi-coloured velvet pillows enthusiast
Posts: 4,647
u meant u were bumped from biz, and u took a coach on the next flight instead?
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Old May 31, 00, 11:32 am
  #3  
 
Join Date: Jan 2000
Location: ATL - DL DM/2.9MM - HH Lifetime Diamond - Marriott Plat
Posts: 2,991
They couldn't pay me enough to do that!
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Old May 31, 00, 12:25 pm
  #4  
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Join Date: May 2000
Location: NY, NY USA
Posts: 93
They bumped me from business BCN-JFK, they then flew me in coach from BCN-ZRH, and business from ZRH-JFK..they compensated me with a 1000 USD travel voucher.
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Old May 31, 00, 12:35 pm
  #5  
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Join Date: May 1998
Location: Los Angeles, CA - Nearly 4 Million Actual Miles Flown
Posts: 5,521
This is extremely generous compensation since it effectively gives you a free round trip in Biz Elite using a system wide to many European cities. I recently used a systemwide and flew BE to LGW for $968.00. The great thing about the compensation is that you can apply it to as many tickets as it was last for (e.g. if you buy one ticket for $500, you still have $500 left to apply to another ticket). By willing to sit in coach for a intra-European flight and then business over the ocean, I'd do it for half that much in a heart beat.
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Old May 31, 00, 3:35 pm
  #6  
 
Join Date: Oct 1999
Location: Cheese Country
Programs: DL MM
Posts: 518
It may be better than you think! You may have been booked in revenue Biz. That generates a 25% bonus which means 1,000 miles JFK - ZRH plus the 500 or more miles from the extra segment (if it was a DL coded flight to ZRH). Even if you didn't get that, you got the ZRH - JFK double miles promotion.

Were you bumped to accomodate a Biz class pasenger or was it because they oversold coach?

CM
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Old Jun 1, 00, 5:40 am
  #7  
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Join Date: May 2000
Location: NY, NY USA
Posts: 93
They oversold coach, so i volunteered eventhough I was in Biz class. I guess you are referring to the AA promotion of double miles?

[This message has been edited by Ventures (edited 06-02-2000).]
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Old Jun 1, 00, 2:59 pm
  #8  
 
Join Date: Jan 1999
Location: northern NJ
Posts: 1,352
That was a great deal. I would have accepted in a heartbeat.
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Old Jun 1, 00, 4:45 pm
  #9  
 
Join Date: Oct 1999
Location: Cheese Country
Programs: DL MM
Posts: 518
Ventures - Not an AA bonus that I am talking about. Double DL miles JFK - ZRH. Just did that route last weekend. It credited instantly when my flight did.

CMoss
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Old Jun 5, 00, 9:01 am
  #10  
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Join Date: May 2000
Location: NY, NY USA
Posts: 93
The flight I was on was not a DL codeshare, but rather an AA codeshare. Let's see if I get credited.
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Old Jun 5, 00, 12:36 pm
  #11  
 
Join Date: Oct 1999
Location: Cheese Country
Programs: DL MM
Posts: 518
I would ask/demand politely for the base miles and elite level miles (if applicable) to be credited to your Delta account but you probably won't get the bonus.
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Old Jun 8, 00, 5:15 am
  #12  
JRF
 
Join Date: Jun 2000
Location: AVL
Programs: DL Flying Colonel, Hilton Diamond
Posts: 3,993
I think you did quite well. The difference between business class and coach intra Europe is minimal. If you are lucky the seat is a tiny bit bigger and the food in on china instead of plastic. In most cases, all you get is a free newspaper.

A few weeks ago I was flying from JFK to DUB in coach. The entire flight was oversold (coach and business) and I would up taking an $800 travel voucher and flew from JFK to Manchester to Dublin. I arrived 3 hours later then originally planned in Dublin, and it was early Sunday morning. I also managed to get a business class seat on the flight to Manchester and a business class fare so I earned the mileage bonus.

I think all in all you did well. This was the first time I voluntarily upgraded, and would probably do it again so long as it was a re-route and not a stop-over, although on a weekend I would consider lots of options for $800 to 1000.
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Old Jun 12, 00, 4:48 pm
  #13  
 
Join Date: Jun 2000
Location: Melbourne, FL, USA, DL-SM HH-G SPG-G HZ-5*
Posts: 5
On a related topic, when you use a Delta travel voucher (obtained from being voluntarily bumped), do you earn Skymiles? I figured that as long as at least part of the trip was paid, you would earn miles (i.e., use a $500 voucher and $100 of your own money for a $600 flight). Anyone know?
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Old Jun 12, 00, 5:12 pm
  #14  
 
Join Date: Jan 1999
Location: ORD
Programs: United, AA
Posts: 624
Travel voucher obtained from being voluntarily bumped works like $$ and earn 100% of the miles.
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Old Jul 25, 00, 4:28 pm
  #15  
 
Join Date: Apr 2000
Location: Phila Delta ex-PM, ex-UA-PE
Posts: 2,652
Can I get an upgrade certificate as part of bump compensation?

Previously written about, but as background:
- was on a DL JFK-LAX flight
- flight was oversold, offered to be bumped
- was rebooked in BE class for next flight
- next flight was also overbooked, but girlfriend didn't want to offer this time, afraid of losing BE seats

Questions:
- What would have happened on rebooking for 3rd flight if we were bumped:
Would they have seen we were booked in BE, and try to put use there again?
Or, would they have sees original ticket (1st flight) was coach, and not worry too much if BE not available? 2nd ticket was rebooked (from what I've heard) incorrectly as J class (paying BE), vs V/Z (?), an upgrade.
- If we did go back down to coach, is there any extra compensation we could have asked for? I was thinking (after the fact) maybe an upgrade certificate, so that we could get back into BE (or F/C where applicable) on another flight.
If so, what exactly should I have asked for? Our BE upgrade would have been transcontinental. Since most other DL flights require a change of planes, I think I'd want something that would cover a multi-segment flight, not just an 800-1000 mile upgrade. Also, would prefer it to be on any fare, not a restricted set (our original tickets were $209RT webfare ones). Does such an upgrade exist?

Thanks for any input.

Jeff
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