Mar 24, 2020, 6:20 pm
Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
DL In Flight Service Changes during COVID-19 (Consolidated Thread)
Oct 1, 2020, 5:33 am
#1696
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Oct 1, 2020, 6:41 am
#1697
Join Date: Jul 2017
Programs: Delta Platinum; Hilton Diamond; Marriot Gold
Posts: 1,151
Oct 1, 2020, 7:47 am
#1698
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,761
Those flights where you got nothing you should report back... all cabins are supposed to get the 'snack bag' with the water etc.
Oct 1, 2020, 9:12 am
#1699
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,810
From first to worst... the Delta 2020 story.
Oct 1, 2020, 9:19 am
#1700
Join Date: Aug 2011
Programs: DL DM 3MM 360
Posts: 380
It's clear that delta could care less about their elite members forking over top dollar for FC. A glance at Delta's Facebook feed shows tons of glowing comments of praise from non frequent flyers blown away by a bag of cheezits in economy! It's almost comical. Typical American strategy... Reduce service levels over time to program the population to expect and accept nothing. This has been seen in the hotel industry with club lounges either disappearing in the US or stripping them of f&b. These tactics don't work in Asia and Europeans are increasingly demanding enough is enough, but we just roll over and allow the decline to continue. 🤦🏼♂️
Oct 1, 2020, 9:22 am
#1701
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,810
It's clear that delta could care less about their elite members forking over top dollar for FC. A glance at Delta's Facebook feed shows tons of glowing comments of praise from non frequent flyers blown away by a bag of cheezits in economy! It's almost comical. Typical American strategy... Reduce service levels over time to program the population to expect and accept nothing. This has been seen in the hotel industry with club lounges either disappearing in the US or stripping them of f&b. These tactics don't work in Asia and Europeans are increasingly demanding enough is enough, but we just roll over and allow the decline to continue. 🤦🏼♂️
Oct 1, 2020, 10:50 am
#1702
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 3,121
It's clear that delta could care less about their elite members forking over top dollar for FC. A glance at Delta's Facebook feed shows tons of glowing comments of praise from non frequent flyers blown away by a bag of cheezits in economy! It's almost comical. Typical American strategy... Reduce service levels over time to program the population to expect and accept nothing. This has been seen in the hotel industry with club lounges either disappearing in the US or stripping them of f&b. These tactics don't work in Asia and Europeans are increasingly demanding enough is enough, but we just roll over and allow the decline to continue. 🤦🏼♂️
Oct 1, 2020, 11:17 am
#1703
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,503
I actually do hope all of the big four airlines come though the pandemic okay because they all do cater to somewhat different decision matrix groups
Oct 1, 2020, 11:41 am
#1704
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,439
What amazes me is that there are still many couples traveling together that are paying for F. On an upcoming flight out of MCO, I counted what appears to be 4 separate couples traveling together that paid for F according to the seat map. Why are any couples paying for F right now? If they would have purchased Y or C+, you’d get mostly the same in-flight service and have more seat width than you would in F (assuming there’s a middle seat) and the airfare would be half the cost.
Oct 1, 2020, 12:03 pm
#1705
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,810
What amazes me is that there are still many couples traveling together that are paying for F. On an upcoming flight out of MCO, I counted what appears to be 4 separate couples traveling together that paid for F according to the seat map. Why are any couples paying for F right now? If they would have purchased Y or C+, you’d get mostly the same in-flight service and have more seat width than you would in F (assuming there’s a middle seat) and the airfare would be half the cost.
Oct 1, 2020, 12:11 pm
#1706
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 39,339
It's clear that delta could care less about their elite members forking over top dollar for FC. A glance at Delta's Facebook feed shows tons of glowing comments of praise from non frequent flyers blown away by a bag of cheezits in economy! It's almost comical. Typical American strategy... Reduce service levels over time to program the population to expect and accept nothing. This has been seen in the hotel industry with club lounges either disappearing in the US or stripping them of f&b. These tactics don't work in Asia and Europeans are increasingly demanding enough is enough, but we just roll over and allow the decline to continue. 🤦🏼♂️
"Roll over and allow the decline to continue?" What is the option? Fly private?
Oct 1, 2020, 12:21 pm
#1707
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,810
This is why WN is so consistently ranked highly - someone with a smile serves you a little bag of something, and a beverage, with a smile. That's all you expect, and that's what you get. Throw an occasional free drink coupon into the mix, and "everyone loves it." You never didn't get your upgrade, you never had your seat assignment changed, or aircraft changed in a manner that materially affected your trip, you never paid for 2 bags of luggage, you never didn't get your first meal choice, there was never a catering error ... and so on, and so on.
With the way business is going now, I would expect a lot of people will take the option moving forward of just not traveling. When so many can just zoom into their meetings/conferences/etc., especially in the domestic market, moving forward even when travel is normalized, many will likely choose the alternative.
For international, I learned long ago to seek non-US airlines as the product is almost always better.
Oct 1, 2020, 12:36 pm
#1708
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,503
But then I'm also the person who sometimes skips cabin beverage service in general because I don't want to be over-hydrated on a flight where the captain goes too heavy on the seatbelt sign, so we're well into agree to disagree territory from the start.
Oct 1, 2020, 12:39 pm
#1709
Join Date: Jul 2015
Location: MCO
Programs: DL PM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,439
It’s written almost all over DL.com and seat maps that middle seats are blocked until 1/6/2021 so it’s kind of hard to not realize this. These couples would be much better off just paying for C+ and they will get the same exact experience as they are getting in F, and will get more seat width as well. Sadly people like this are one of the main reasons why F still has terrible service these days. If people are giving DL more money for FC without providing anything substantial in return, why rush to go back to the old service protocols?
Oct 1, 2020, 12:43 pm
#1710
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,810
A lot of my travel days are outstation to outstation so I've come to value Delta's ability to minimize disruption on that day. I actually find that WN is a perfectly adequate coach experience for the most part but they're at the bottom of my list because they de-prioritize their outstations too much ad I've found myself sitting in Nashville for an extra hour and a half trying to get to PNS because, in the words of my scheduled pilot, 'they keep stealing my plane and sending it to Texas'.
But then I'm also the person who sometimes skips cabin beverage service in general because I don't want to be over-hydrated on a flight where the captain goes too heavy on the seatbelt sign, so we're well into agree to disagree territory from the start.
But then I'm also the person who sometimes skips cabin beverage service in general because I don't want to be over-hydrated on a flight where the captain goes too heavy on the seatbelt sign, so we're well into agree to disagree territory from the start.
As for the seatbelt sign issue, I usually check the weather on my phone really quick and if it looks fine I’ll just go anyway. If the cabin crew ever gives an issue I give them the option of me peeing in the seat or the lav, their choice.