Mar 24, 2020, 6:20 pm
Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
DL In Flight Service Changes during COVID-19 (Consolidated Thread)
Oct 10, 2020, 3:22 pm
#1846
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Completely agree. I just did MDW PIT and on a 45-min flight, the Southwest cabin crew served two rounds of snacks, gave everyone iced water, and then passed again asking if anyone wanted extra water or cups of ice compared to the DL cabin crew on my JAX ATL CLT flights who didn't lift a finger and spent the entire flight chatting among themselves.
Oct 10, 2020, 3:51 pm
#1847
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
I think ATL is due to Coke. Otherwise I'm not sure they would. I know at SAT/AUS airside there's none. There's no airside at JFK either. The only places I remember seeing them, very small airports with small airside holding areas. They'll put one in as there's no businesses airside. (I actually love one small airport because the vending machine is the old type that uses a fountain setup.)
Oct 10, 2020, 5:05 pm
#1848
Join Date: May 2002
Location: Portland, OR
Programs: DL MM Plat, PC&HH Gold
Posts: 2,602
When we flew out of MCO last weekend. The DL concourse had 2 things open. Starbucks and a misc shop. The Starbucks line was crazy and they were understaffed to the say the least. While not a coffee drinker, I was up to this point always impressed with Starbucks. This experience was so bad it was a black stain on the Starbucks brand. When you're paying $$$$ for a freaking cup of coffee and a simple snack you expect a lot. They didn't even try to deliver the Starbucks brand promise.
Oct 10, 2020, 5:24 pm
#1849
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
When we flew out of MCO last weekend. The DL concourse had 2 things open. Starbucks and a misc shop. The Starbucks line was crazy and they were understaffed to the say the least. While not a coffee drinker, I was up to this point always impressed with Starbucks. This experience was so bad it was a black stain on the Starbucks brand. When you're paying $$$$ for a freaking cup of coffee and a simple snack you expect a lot. They didn't even try to deliver the Starbucks brand promise.
I used to have to decide if I wanted to leave 30’ earlier to get *$ or not. More often, I chose not.
Oct 10, 2020, 5:57 pm
#1850
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,934
When we flew out of MCO last weekend. The DL concourse had 2 things open. Starbucks and a misc shop. The Starbucks line was crazy and they were understaffed to the say the least. While not a coffee drinker, I was up to this point always impressed with Starbucks. This experience was so bad it was a black stain on the Starbucks brand. When you're paying $$$$ for a freaking cup of coffee and a simple snack you expect a lot. They didn't even try to deliver the Starbucks brand promise.
Oct 10, 2020, 6:04 pm
#1851
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
When you outsource your brand, you also inherit the risk of doing so.
Oct 10, 2020, 6:58 pm
#1852
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,630
Oct 10, 2020, 10:05 pm
#1853
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
On edit: They announced that the facial recognition software utilizes stored passport photos. Not sure what else it stores, but it was surely different.
The offerings in F are in the photos below. And they had beer and wine available.
Oct 10, 2020, 10:10 pm
#1854
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
In fairness, if there’s a service failure on a Republic flight that has Delta’s brand painted all over it, I (as the passenger) will be blaming and complaining to Delta. Yes, you and I here know better but 99% of the people boarding the aircraft think they’re on a Delta flight.
When you outsource your brand, you also inherit the risk of doing so.
When you outsource your brand, you also inherit the risk of doing so.
(This is not unlike Marriott, for example, being inclined to dump sleazy franchisees or rein in "resort fee" abuse.)
Oct 11, 2020, 6:25 am
#1855
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,906
Oct 11, 2020, 8:17 am
#1856
Join Date: Sep 2017
Posts: 22
Was served a rare red wine in F on flight from PHL to ATL, a Red Chardonnay! I have a picture but when I tried to upload it, FT said I cannot because I have not posted 5 times....so you will just have to take my word for it. Has anyone else been served Estero Red Chardonnay?
Oct 11, 2020, 8:33 am
#1857
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Was served a rare red wine in F on flight from PHL to ATL, a Red Chardonnay! I have a picture but when I tried to upload it, FT said I cannot because I have not posted 5 times....so you will just have to take my word for it. Has anyone else been served Estero Red Chardonnay?
Oct 11, 2020, 10:28 am
#1858
FlyerTalk Evangelist
Join Date: Dec 2004
Location: East Coast
Programs: AA CONCIERGE KEY & 1MM, HILTON DIAMOND
Posts: 11,970
Delta remains dead last.
Oct 11, 2020, 10:39 am
#1859
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
