Mar 24, 2020, 6:20 pm
Last edit by: xliioper
**Update 7/21/21 North America, Latin America, and Caribbean***
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
- 6/15 Hot meal service returns to select D1/FC Transcon flights - JFK-SEA/SFO/LAX + BOS-SEA/LAX
- 6/15 Snack basket returns to select FC/C+/and D1 flights as well as Y Flight Fuel Box sales returning
- 7/28 (limited to SEA/SFO/LAX/SLC to/from hubs/focus cities) Meals on FC flights over 1500 miles departing before 9PM. Meals will likely be cold/uncooked items like salads and sandwiches.
- 8/17 and 8/24 Remaining FC flights over 1500 miles get meals.
- 8/24 hub-to-hub (inc. focus cities) routes between 900 and 1500 miles get meals
- 8/31 full restoration of old meal service standard (meal windows seem to be gone) with all FC flights between 900-1500 miles getting meals
https://news.delta.com/la-chefs-jon-shook-vinny-dotolo-headline-return-fresh-meals-deltas-premium-domestic-cabins
**Update 4/14 North America, Latin America, and Caribbean***
All Cabins, Purell wipe or similar during boarding
Beverages: 7.5oz mini cans: Coke, Diet Coke, Sprite, Ginger Ale, Tonic, Club, Orange, Cran, Bloody Mary Mix, Coffee Tea, Water.
Spirits: Finlandia Vodka, Jack, Bombay Gin, Woodford, Tip Top Old Fashioned & Margarita, Sweetwater 420 & Hazy IPA, Miller Lite, White/Red/Sparkling Wine
F/C - All Flights - NO PDB OR PRE-SET WATER - Full Beverage Selection, Sweet & Salty Snack
F/C 900+ - Choice of Non-Perishable flight fuel box.
F/C 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
C+, M/C - < 251 - No Service
C+, M/C - 251+ - 8oz water, Coffee/Tea, 2 Snacks (Sweet/Salty) C+ Only: Beer/Wine
C+, M/C - 500+ - Full Beverage, 2 Snacks (Sweet/Salty), Ice On Request, C+ Only: Complimentary Spirits
C+, M/C - 1500+ - Pre Arrival Second Beverage Service
**you can always request refills**
Tap To Pay activated on Flight Attendant Devices For Contactless Payments.
*on domestic widebodies D1 gets domestic FC service. A/C that have PS are C+ service and C+ is MC service.*
For your convenience, note that the contents of the Bistro (orange) box are pictured in post #3814 while a detailed list of the contents of the Market (yellow) box is given in post #3471.
DL In Flight Service Changes during COVID-19 (Consolidated Thread)
Sep 28, 2020, 2:35 pm
#1666
Join Date: Jul 2012
Programs: DL DM 2 MM, Marriott Bonvoy Lifetime Titanium/Ambassador Elite , Hilton Honors Lifetime Diamond
Posts: 502
So, this isn't at all why I take away from that. This is a combination of customer satisfaction scores from all passengers in all classes.
The translation I take away from this is that Y pax enjoy having middles empty while still paying roughly the same price to fly in Y. That makes a lot of sense and had DL decided to start blocking middles in Y in 2018 and charge the same prices as before, they would have seen the same customer satisfaction score increases then. Let's see what would happen to those scores if DL stopped blocking middles and otherwise maintained the same 'safety messaging' and marketing scheme. I'd guess they'd pretty much match the rest.
The translation I take away from this is that Y pax enjoy having middles empty while still paying roughly the same price to fly in Y. That makes a lot of sense and had DL decided to start blocking middles in Y in 2018 and charge the same prices as before, they would have seen the same customer satisfaction score increases then. Let's see what would happen to those scores if DL stopped blocking middles and otherwise maintained the same 'safety messaging' and marketing scheme. I'd guess they'd pretty much match the rest.
-Million milers
-Diamond Medallion
-Platinum Medallion
-Etc
Sep 28, 2020, 3:31 pm
#1667
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Sep 28, 2020, 4:18 pm
#1668
Join Date: Jan 2011
Location: DTW
Programs: DL DM, National EE, Hertz PC, IHG PL, Bonvoy Amb
Posts: 1,342
I am fine bringing my own coke on board.
Last week in FC on DTW-PHX I ate a wonderful Cobb Salad with shrimp. Best meal in FC I have ever had. From Cat Cora's place in DTW.
Also, I've lost track of all of the no fee changes I've made since March. Well into double digits, in fact double digits in the past 2 weeks alone.
Sep 28, 2020, 6:32 pm
#1669
In memoriam
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,732
Sep 28, 2020, 7:08 pm
#1670
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
Unfortunately, my earlier request to stop the off topic discussion was ignored. We will take a 48 hour time out on this thread and return again Saturday.
Thanks!
Ryandc99 Moderator Delta Air Lines
Ryan: With respect, Since DL is using the virus as a reason to not provide standard service on flights, it is impossible to not to some degree reference the virus in posts. What are your suggestions?
Thanks!
Ryandc99 Moderator Delta Air Lines
Ryan: With respect, Since DL is using the virus as a reason to not provide standard service on flights, it is impossible to not to some degree reference the virus in posts. What are your suggestions?
Certainly the entire reason we have a thread on this topic is due to COVID 19, so we can't ignore that. What is important is that things don't go off the rails into personal fighting and bickering as we have seen on this (and many other threads). As volunteer mods, we have to spend a lot of time cleaning up these posts with the similar debates every single time. That is why as of late we have employed a "time out" policy as that seems to de-escalate the arguing quite well.
Hope that helps,
Ryandc99
Moderator Delta Air Lines
Sep 28, 2020, 8:14 pm
#1671
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,216
Proactive offer of water, beer, or wine on MSP-ORD tonight. Washed down my to-go kind bar from the SkyClub with a Sweetwater IPA
Sep 28, 2020, 8:19 pm
#1672
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,855
I agree that it is impossible to not reference the virus in posts. However when the posts devolve into a debate into masks and if they do or do not protect against the COVID19, that is not going to be permitted. That then leads to a political debate, and things go off the rails.
Certainly the entire reason we have a thread on this topic is due to COVID 19, so we can't ignore that. What is important is that things don't go off the rails into personal fighting and bickering as we have seen on this (and many other threads). As volunteer mods, we have to spend a lot of time cleaning up these posts with the similar debates every single time. That is why as of late we have employed a "time out" policy as that seems to de-escalate the arguing quite well.
Hope that helps,
Ryandc99
Moderator Delta Air Lines
Certainly the entire reason we have a thread on this topic is due to COVID 19, so we can't ignore that. What is important is that things don't go off the rails into personal fighting and bickering as we have seen on this (and many other threads). As volunteer mods, we have to spend a lot of time cleaning up these posts with the similar debates every single time. That is why as of late we have employed a "time out" policy as that seems to de-escalate the arguing quite well.
Hope that helps,
Ryandc99
Moderator Delta Air Lines
Sep 28, 2020, 8:23 pm
#1673
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,855
Exactly. I think a breakdown of surveys by status would paint quite a different picture. I have a flight coming up on AS later this week and I'm interested to compare the Y offerings to DL.
Sep 29, 2020, 3:52 am
#1674
Join Date: Jul 2015
Location: DEN
Programs: DL PM, Hyatt Explorist, Hilton Gold
Posts: 396
Has anyone flown premium select recently to/from Europe? My family and I are moving back to the US from Europe at the end of the year and we have several KLM vouchers we want to burn. Trying to max them out to allow for us to fly PS on Delta but wanted to see if anyone has flown PS recently to see if the service has been enhanced at all since they stripped the service for COVID.
Sep 29, 2020, 1:51 pm
#1676
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 2.96MM DL DM, Hyatt Globalist, AA Plat Pro, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,318
I agree that it is impossible to not reference the virus in posts. However when the posts devolve into a debate into masks and if they do or do not protect against the COVID19, that is not going to be permitted. That then leads to a political debate, and things go off the rails.
Certainly the entire reason we have a thread on this topic is due to COVID 19, so we can't ignore that. What is important is that things don't go off the rails into personal fighting and bickering as we have seen on this (and many other threads). As volunteer mods, we have to spend a lot of time cleaning up these posts with the similar debates every single time. That is why as of late we have employed a "time out" policy as that seems to de-escalate the arguing quite well.
Hope that helps,
Ryandc99
Moderator Delta Air Lines
Certainly the entire reason we have a thread on this topic is due to COVID 19, so we can't ignore that. What is important is that things don't go off the rails into personal fighting and bickering as we have seen on this (and many other threads). As volunteer mods, we have to spend a lot of time cleaning up these posts with the similar debates every single time. That is why as of late we have employed a "time out" policy as that seems to de-escalate the arguing quite well.
Hope that helps,
Ryandc99
Moderator Delta Air Lines
Sep 29, 2020, 1:56 pm
#1677
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 2.96MM DL DM, Hyatt Globalist, AA Plat Pro, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,318
And as a DM and 2.5MM , I see no reason why DL cannot provide a fully stocked bar cart in FC along with food. After all, the FA's are still handing beer and wine, snack boxes, etc. so give me a real reason why they can't offer more?
Sep 29, 2020, 2:17 pm
#1678
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,626
Thanks for the tip. I've been grabbing wraps at Plum Market but the shrimp cobb sounds delish!
And as a DM and 2.5MM , I see no reason why DL cannot provide a fully stocked bar cart in FC along with food. After all, the FA's are still handing beer and wine, snack boxes, etc. so give me a real reason why they can't offer more?
And as a DM and 2.5MM , I see no reason why DL cannot provide a fully stocked bar cart in FC along with food. After all, the FA's are still handing beer and wine, snack boxes, etc. so give me a real reason why they can't offer more?
The further fact is that as an occasional PM and now a GM, with years to go before my first MM on DL, the amount of status has no relevance as to seeing a reason or not. In further further fact, the nobody who buys a paid F ticket should have as much, if not more, right to a fully stocked bar cart in FC along with food.
The further further further fact is that there is no secret what accoutrements one encounters these days in a plush DL front cabin seat. Clear on the website, clear on the reservation, clear as can be on Flyertalk. DL chooses not to provide a superior soft product at the present time. Pay and fly DL, knowing how it is, or pay another airline and fly that airline.
There's no reason that airlines can't provide a delicious three course meal between the Bay Area and Pacific Northwest, with a choice of delicious wines and spirits. However, they cut that out about 25 years ago. Yes, "we" ate better on a sub-700 mile flight in 1990 than we did on a transcon in 2019. There's no reason that airlines can't serve shattow breeand from a cart along with a nice red bored-o, but they don't.
I look forward to something more than füd in upcoming days on a DL flight, and trust it will be there again soon. If not, I can take solace in recalling fine fine 3 cabin F service on the competition, such as when AA serves some dried meatloaf on a premium transcon route, served by an FA who would rather spend 5 hours in the galley doing whatever FAs do in the galley for all that time.
Sep 29, 2020, 2:56 pm
#1679
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Thanks for the tip. I've been grabbing wraps at Plum Market but the shrimp cobb sounds delish!
And as a DM and 2.5MM , I see no reason why DL cannot provide a fully stocked bar cart in FC along with food. After all, the FA's are still handing beer and wine, snack boxes, etc. so give me a real reason why they can't offer more?
And as a DM and 2.5MM , I see no reason why DL cannot provide a fully stocked bar cart in FC along with food. After all, the FA's are still handing beer and wine, snack boxes, etc. so give me a real reason why they can't offer more?
Sep 29, 2020, 3:06 pm
#1680
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,846
The flight I was on today wasn't even 50% full in F. MEX-LAX. I was in comfort which was maxed out with middle seat empty.