Delta: Refund/Mileage Redeposit/Cancellation/Rebooking During COVID19
Apr 5, 2020, 11:56 am
#796
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
i get those all the time for flights i cancelled long ago....
Apr 5, 2020, 6:27 pm
#797
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,235
I have a quick question regarding refunds: I have an upcoming DL roundtrip in May and although there is no change in schedule nor cancellation, i am concerned about Covid-19 situation therefore i'd like to cancel my flight. Is there any way i can get a refund for this particular non-refundable fare instead of e-credit? What are your thoughts everyone?
Thank you.
Thank you.
Apr 6, 2020, 3:36 am
#798
Join Date: Apr 2012
Posts: 617
I have a flight ticket booked with Delta from Tokyo to Seattle for late April. However, now it is physically impossible to enter Japan (or get to Japan, but that's another topic) due to the ban on Americans and other nationalities. Will Delta refund my ticket? There is an option to "refund" the ticket on the Delta web site, but I did not click "continue" yet as I'm still holding out chance there is still a 5% chance that I could get to the airport, and transfer at Haneda. But I'm just asking for future reference for two weeks from now when I need to try to cancel and refund the ticket. Or will I need to call Delta, tell them I'm American and can't enter Japan and can't get there, and are they offering refunds right now automatically for this type of scenario? Or will it be a challenge? I really need to get the refund, as I need the funds available to look for any other options from Singapore back to the U.S.
Apr 6, 2020, 3:36 am
#799
Join Date: Apr 2012
Posts: 617
I have a flight ticket booked with Delta from Tokyo to Seattle for late April. However, now it is physically impossible to enter Japan (or get to Japan, but that's another topic) due to the ban on Americans and other nationalities. Will Delta refund my ticket? There is an option to "refund" the ticket on the Delta web site, but I did not click "continue" yet as I'm still holding out chance there is still a 5% chance that I could get to the airport, and transfer at Haneda. But I'm just asking for future reference for two weeks from now when I need to try to cancel and refund the ticket. Or will I need to call Delta, tell them I'm American and can't enter Japan and can't get there, and are they offering refunds right now automatically for this type of scenario? Or will it be a challenge? I really need to get the refund, as I need the funds available to look for any other options from Singapore back to the U.S. Thanks for any replies.
Apr 6, 2020, 9:11 am
#800
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
Just got an e-mail from DL telling me I had an e-credit. Brief background: had booked trip home from Quito on 4/5 for $1,600, tour was cut short, rebooked for 3/20 departure and fare decreased by $600. Ecuador closed its airports to flights from other countries in the meantime (I was coming in from Bolivia) and DL cancelled the flight outright. Phone agent last week promised a refund; instead they posted a $1,000 e-credit. (That gives me hope I may actually see a refund for the $600 fare difference.)
I replied to the e-mail and told them DOT requires a refund, not an e-credit, since they cancelled the flight. I requested a refund. I can likely use the e-credit when things get back to "normal" but would rather have the $$- of course I had to spend real $$ to get back home on Boliviana.
Stay tuned.
I replied to the e-mail and told them DOT requires a refund, not an e-credit, since they cancelled the flight. I requested a refund. I can likely use the e-credit when things get back to "normal" but would rather have the $$- of course I had to spend real $$ to get back home on Boliviana.
Stay tuned.
Apr 6, 2020, 9:28 am
#801
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,235
Little off specific topic, but just got off the phone with AC. I had a flight that was cancelled (by AC) and requested a refund. They said they were forced to cancel the flight due to the virus and they were not making refunds. I pressed them for a refund and the reply was it wasn't their fault flights had to cancel and there would be no refund. (It must be MY fault the flights were cancelled?) Rarely fly AC, so a future credit is pretty much worthless. Thankfully, Delta is still refunding for cancelled flights. Will DL's policy end?
Apr 6, 2020, 10:25 am
#802
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
Little off specific topic, but just got off the phone with AC. I had a flight that was cancelled (by AC) and requested a refund. They said they were forced to cancel the flight due to the virus and they were not making refunds. I pressed them for a refund and the reply was it wasn't their fault flights had to cancel and there would be no refund. (It must be MY fault the flights were cancelled?) Rarely fly AC, so a future credit is pretty much worthless. Thankfully, Delta is still refunding for cancelled flights. Will DL's policy end?
Apr 6, 2020, 12:49 pm
#803
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Little off specific topic, but just got off the phone with AC. I had a flight that was cancelled (by AC) and requested a refund. They said they were forced to cancel the flight due to the virus and they were not making refunds. I pressed them for a refund and the reply was it wasn't their fault flights had to cancel and there would be no refund. (It must be MY fault the flights were cancelled?) Rarely fly AC, so a future credit is pretty much worthless. Thankfully, Delta is still refunding for cancelled flights. Will DL's policy end?
Apr 6, 2020, 2:51 pm
#804
Join Date: Feb 2015
Location: ANC
Programs: DL DM
Posts: 1,856
Just a datapoint that with the DOT notice regarding refunds it may be that DL is now taking longer to process refunds. I had been seeing frequent posts in this thread regarding refunds posting to CC in about 3 days. I had a refund eligible change to a reservation and the refund confirmation emails stated 7-21 business days. Today is day 8 and nothing yet. I’m not worried (yet) as there’s still many days left in posted window.
Apr 6, 2020, 4:02 pm
#806
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,235
Does the flight involve a US airport? Try pointing them to this, h/t to the WN forum:
"Although the COVID-19 public health emergency has had an unprecedented impact on air travel, the airlines’ obligation to refund passengers for cancelled or significantly delayed flights remains unchanged."
"Although the COVID-19 public health emergency has had an unprecedented impact on air travel, the airlines’ obligation to refund passengers for cancelled or significantly delayed flights remains unchanged."
Apr 6, 2020, 4:39 pm
#807
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Just a datapoint that with the DOT notice regarding refunds it may be that DL is now taking longer to process refunds. I had been seeing frequent posts in this thread regarding refunds posting to CC in about 3 days. I had a refund eligible change to a reservation and the refund confirmation emails stated 7-21 business days. Today is day 8 and nothing yet. I’m not worried (yet) as there’s still many days left in posted window.
But when I look at my acct on www.delta.com there is an e-credit for the amt of the refund I am expecting.
PS: I called DL once, the agent said it is taking time for refunds to be processed.
Apr 6, 2020, 4:58 pm
#808
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
Apr 6, 2020, 7:59 pm
#809
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
"All applicable eCredits will be automatically extended for travel to be completed through May 31, 2022, so there’s no action needed on your part. Delta is working on a solution to display the new expiration dates on Delta.com, so even if your eCredit for canceled travel has not yet been processed or extended, rest assured that your flight value is secure. If you are ready to book your new trip now and don’t yet see your eCredit or have an issue booking via delta.com, please have your old ticket number ready when you call our Reservations team."
Apr 7, 2020, 6:37 am
#810
Join Date: Apr 2020
Posts: 15
Required documentation for travel to Schengen area
Hi everyone,
this is my first post so please let me know if I am using the wrong thread etc.
Does anyone know what kind of documentation is required at the Check-In counter to be able to travel from the US to Europe?
I am legally allowed to enter the Schengen area as a German resident. I do have documentation to prove my resideny (german registration form) at customs in Germany.
But how do I convince the Delta Check-In agent to let me board the flight? The document I have is in German so it will not be very useful to the agent.
And with only a US passport I am not allowed to enter the Schengen area.
Does anyone have any advice or experience with this situation?
Thanks a lot and yes this travel is essential...
this is my first post so please let me know if I am using the wrong thread etc.
Does anyone know what kind of documentation is required at the Check-In counter to be able to travel from the US to Europe?
I am legally allowed to enter the Schengen area as a German resident. I do have documentation to prove my resideny (german registration form) at customs in Germany.
But how do I convince the Delta Check-In agent to let me board the flight? The document I have is in German so it will not be very useful to the agent.
And with only a US passport I am not allowed to enter the Schengen area.
Does anyone have any advice or experience with this situation?
Thanks a lot and yes this travel is essential...