Jul 5, 2017, 6:03 pm
Last edit by: FlyinHawaiian
Threads from the Hertz Gold Choice Forum that may be of interest:
http://www.flyertalk.com/forum/hertz-gold-plus-rewards/1793054-questions-discussion-about-hertz-ultimate-choice-service.html
https://www.flyertalk.com/forum/hert...ead-guide.html
http://www.flyertalk.com/forum/hertz-gold-plus-rewards/1793054-questions-discussion-about-hertz-ultimate-choice-service.html
https://www.flyertalk.com/forum/hert...ead-guide.html
Delta Medallion // Hertz Status Benefits Consolidated Thread
Jun 22, 2016, 7:02 pm
#121
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
It seems like there is some manual process where DL sends Hertz a lists of acct numbers on some interval and then Hertz updates their system with that info.
As mentioned above make sure your Hertz number is in your profile in the car rental loyalty section. Removing it and re-adding it has worked for others if I recall correctly.
Glad you managed to get it done manually, although it was painful going through various reps.
As mentioned above make sure your Hertz number is in your profile in the car rental loyalty section. Removing it and re-adding it has worked for others if I recall correctly.
Glad you managed to get it done manually, although it was painful going through various reps.
Jun 22, 2016, 8:04 pm
#122
Join Date: Dec 2013
Programs: DL Diamond, AA Platinum, SPG Platinum
Posts: 255
Hmm...I never had an issue with this. I just linked my accounts and a few days (or maybe weeks) later I had PC.
Not that it matters...I decided a year ago I was done renting cars and just use Uber / Lyft to get everywhere when I travel for work. It ends up costing the same or less and I never have to deal with rental agencies. Plus with Uber, I get Starpoints.
Not that it matters...I decided a year ago I was done renting cars and just use Uber / Lyft to get everywhere when I travel for work. It ends up costing the same or less and I never have to deal with rental agencies. Plus with Uber, I get Starpoints.
Jun 22, 2016, 8:26 pm
#124
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,596
Jun 22, 2016, 8:30 pm
#125
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Jun 22, 2016, 8:44 pm
#126
Join Date: Aug 2015
Location: DCA
Programs: DL DM, HHonors Diamond, Hertz PC
Posts: 170
Jun 22, 2016, 8:53 pm
#127
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Your car is in one of the good parking spots, under the PC sign?
Jun 22, 2016, 9:01 pm
#128
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,596
Once. out of dozens. Well, one other time, but when I got to the gate (DFW) they told me I had the wrong car and made me wait 15 minutes until they brought the other one around. So I don't count that one. Not kidding. First was a Suburban or something similar, replacement was a Yaris.
Jun 22, 2016, 9:19 pm
#129
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Hertz and United are the two worst companies known to man have no use for either. Hertz has no idea what presidents club is and doesn't care. Hertz miles never post. Haven't rented with them for 2 plus yrs and never again.
Jun 23, 2016, 5:45 am
#131
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,204
Sad thing is, I can't even remember the last time I actually had my rental be in one of the PC spots... normally I have to walk to the far corner of the lot.
About the only place I've actually gotten better service as a PC is in STT... and by that it means I actually have a car instead of the usual 'sorry no cars available even though you have a reservation'.
About the only place I've actually gotten better service as a PC is in STT... and by that it means I actually have a car instead of the usual 'sorry no cars available even though you have a reservation'.
Jun 23, 2016, 10:05 am
#132
Join Date: Feb 2015
Location: Big Muddy Mile Marker 332
Programs: Delta-PM, HHonors-Diamond, Hyatt-Explorist, Hertz - Presidents
Posts: 335
I spoke with the Plat line about this the other day and the agent put me on hold to talked to the skymiles dept, and when they came back about 5 min later to me they are aware there is an issue, and that it is being worked on.
I can't believe they actually admitted they know there is an issue.
I can't believe they actually admitted they know there is an issue.
Jun 26, 2016, 3:15 pm
#135
Join Date: Dec 2008
Location: Northern VA
Programs: DL Diamond, Marriott Titanium, National Car Exec Elite
Posts: 286
I went through this recently. The website does not work to upgrade to the President's Circle status, although it let me enter my Hertz number and linked it to my DL FF account with no problem.
I started by calling the DM line. They didn't know what to do, but transferred me to tech support who opened a "ticket" and said to try to do it again online in 48 hours. Nothing seemed to happen.
On my next attempt, I called Hertz and got transferred around a bit before someone told me that the only solution was to send an email to the following address:
[email protected].
It seemed improbable but I sent them an email with my Hertz number and DL FF number, etc. The phone agent said that I would get a response in something like 2-7 days, that these people are good, etc. Nothing seemed to happen; no response and it was as if the email went into a black hole. I had even marked it as urgent in the subject line as I had an upcoming car reservation and would have liked to have President's Circle treatment, but that didn't happen.
Then about six weeks after sending the email I received a thick envelope with my President's Circle card.
I started by calling the DM line. They didn't know what to do, but transferred me to tech support who opened a "ticket" and said to try to do it again online in 48 hours. Nothing seemed to happen.
On my next attempt, I called Hertz and got transferred around a bit before someone told me that the only solution was to send an email to the following address:
[email protected].
It seemed improbable but I sent them an email with my Hertz number and DL FF number, etc. The phone agent said that I would get a response in something like 2-7 days, that these people are good, etc. Nothing seemed to happen; no response and it was as if the email went into a black hole. I had even marked it as urgent in the subject line as I had an upcoming car reservation and would have liked to have President's Circle treatment, but that didn't happen.
Then about six weeks after sending the email I received a thick envelope with my President's Circle card.
https://www.delta.com/mypromos/acela...status_benefit