nmoe

I registered December 15 (was 5* and am still 5* after 9 weeks).

I have emailed and talked to Delta and they have told me that they sent all the information to Hertz and there is nothing else they can do.

I've emailed Hertz at multiple emails (including the ones in this thread) and have not gotten one email returned. I have called them twice and have gotten the same thing both times, they can't see any information in their system and that Delta needs to resend the information.

Very frustrated. Let me know if anyone figures out a way to get it to work. Thanks.

droidcore

Got this email reply today:
This just isn't worth my concern, anymore. Well failed Hertz/Delta.

Renes Points

Got the same cut-N-Paste email. Oh, notice how they spell Delta Air Lines:

Thank you for your inquiry. I appreciate the opportunity to review your concerns.

We apologize for any misunderstanding regarding your upgraded status to President Circle. However, you will need to contact Delta Airlines regarding your upgraded status at the Delta link noted in your email.

We appreciate the opportunity to provide assistance.

Sincerely,

Janet N.
Customer Correspondence Administrator
OKC Customer Services
The Hertz Corporation
P.O. Box 26120
14501 Hertz Quail Springs Parkway
Oklahoma City, OK 73134
U.S.A.

GRALISTAIR

No joy here either. Registered in December and still not PC as a DL Diamond

bartmas777

FWIW, I received an email on 2/6/15 welcoming me to the Presidents Circle. No idea when I registered for the promo though. I feel like it was the day it came out.

kaaria

I applied as soon as I saw it posted here online and also got the Feb 6 2015 email. However, I did call a few days before to ask where the upgrade was. So I don't know if that had anything to do with it. I contacted Hertz via phone and they referred me to Delta, so then I called the Platinum line.



Welcome to President's Circle
Congratulations! You’ve achieved Hertz Gold Plus Rewards® President’s Circle® status through December 31, 2016.

As a President’s Circle member, you are eligible to enjoy a whole new level of valuable benefits and privileges, including:

Confirmed vehicle availability with 48 hours advance reservation
Confirmed one-car-class upgrades
25% bonus on Hertz Gold Plus Rewards points
675 bonus points after every 15 qualifying rentals
Gold services like Hertz Gold Choice®, Mobile Gold Alerts, eReturn and more

In addition, Hertz recently enhanced its program to make it easier to earn points in more countries, check your real-time point balance, and redeem rewards during reservations. Best of all, you now only need 7 rentals to qualify for Five Star® status and 20 for President’s Circle.

Book a rental with your new President’s Circle status today!

EZEDoesIt

I stupidly only finally registered yesterday. I have a rental this weekend, but I'm definitely not counting on any miracles.

pleasantsn

I never got an e-mail from Hertz, but I just logged in and saw my account showing as "Gold Plus Rewards President's Circle". I registered on December 16 and had called both Hertz and Delta after 8 weeks because I had a rental coming up that week but both said to call the other again and I didn't have time to waste.

orca15

Same. Saw it when I logged in today. Sure didn't get any special service last week tooling around in my pee-yellow Kia Soul. Why would a rental car company even buy a car like that? If that's the President's Circle I want out.

pleasantsn

With President's Circle you still have all gold benefits, I would've swapped to a Toyota Corolla in a heartbeat. The advantage of President's Circle is that you get the confirmation in advance so you can request the trade before you even get to the lot.

Ben and Jerry

Tweeted with Hertz today as well. While promising to look into this, they asked again if I had contacted delta about this.

Couple of hours later I got this email:

I'm done chasing this up, like droidcore said: well failed Hertz/Delta. I'm gonna book somewhere else.

EZEDoesIt

I've never understood how, in this day & age, it takes soooo long for things to process, even within one company!

j.bell

My favorite from my recent interchange over twitter was when Hertz said to contact United.

mother-

LOL. Lets look at the positive side: the value of the humor of the situation is almost certainly higher than the value of Hertz PC!

j.bell

My latest update is that Hertz confirms that they never got the information from Delta, and supposedly Delta now acknowledges this and is going to resend in the next week. I now have direct emails for 2 customer service supervisors at Hertz (via the twitter desk) if anyone thinks it might help them, I will share over PM.