Delta to change 1st/C+ upgrades for two based on highest medallion level
Oct 14, 2016, 8:49 am
#663
Join Date: Dec 2011
Location: MSP
Programs: DL DM, HHonors Diamond
Posts: 610
I checked in today for a flight tomorrow. As a PM, I'm 14 of 38 on the FC upgrade list for 3 available seats. Ha 
Looking at the list, along with all of the others, there are 2 pairs (same last name) of people ahead of me. Perhaps they are Diamonds with companions.
I wouldn't have received the upgrade anyway. I'm Platinum in MSP, so I don't expect much. Maybe that will change when I reach Diamond next month. Anyway, this does put me lower on the list.
Looking at the list, along with all of the others, there are 2 pairs (same last name) of people ahead of me. Perhaps they are Diamonds with companions.I wouldn't have received the upgrade anyway. I'm Platinum in MSP, so I don't expect much. Maybe that will change when I reach Diamond next month. Anyway, this does put me lower on the list.
Oct 14, 2016, 10:12 am
#664
Join Date: Jul 2015
Location: CHA
Programs: DL-DM (1.75MM), Bonvoy LifeTi, Hertz-PC
Posts: 618
My data point...
Booked a trip with my wife and one of my daughters about a month ago, for travel next month. For some reason, the whole flight showed "Not Upgrade Eligible". Not even an option to check/uncheck the upgrade preferences.
My wife and I are both DM.
DM desk says that because my daughter is only a general member, it negates all of us from upgrades. I'm terribly confused by this and she says if we split our daughter out, then my wife and I should get upgrades.
Sure enough, she does that, my wife and I get upgraded to C+.
I asked about another issue that took some time...then found the link to the official announcement. When DM desk came back, I asked about the new policy.
She wasn't aware of any new policy...checking with super. Finally she comes back and tells me that Delta is a big company and the news hasn't filtered down yet.
I fully believe that Delta 'sells' options via the website quicker than letting those who need to know in on the loop....so I ask for options.
Luckily, the DM desk took the time to rebook all of our tix so that my daughter is traveling with me and wife is on a separate res.
Upon doing all that (I'm now past an hour for this call), all of us are upgraded to C+.
So I guess the system is only capable of +1 on reservations for the upgrade. The pair of us as DMs isn't eligible with +1 in the same PNR. Easy enough to do from now on and I'm guessing that dual DMs traveling is not a common case enough to implement the new policy.
Booked a trip with my wife and one of my daughters about a month ago, for travel next month. For some reason, the whole flight showed "Not Upgrade Eligible". Not even an option to check/uncheck the upgrade preferences.
My wife and I are both DM.
DM desk says that because my daughter is only a general member, it negates all of us from upgrades. I'm terribly confused by this and she says if we split our daughter out, then my wife and I should get upgrades.
Sure enough, she does that, my wife and I get upgraded to C+.
I asked about another issue that took some time...then found the link to the official announcement. When DM desk came back, I asked about the new policy.
She wasn't aware of any new policy...checking with super. Finally she comes back and tells me that Delta is a big company and the news hasn't filtered down yet.
I fully believe that Delta 'sells' options via the website quicker than letting those who need to know in on the loop....so I ask for options.
Luckily, the DM desk took the time to rebook all of our tix so that my daughter is traveling with me and wife is on a separate res.
Upon doing all that (I'm now past an hour for this call), all of us are upgraded to C+.
So I guess the system is only capable of +1 on reservations for the upgrade. The pair of us as DMs isn't eligible with +1 in the same PNR. Easy enough to do from now on and I'm guessing that dual DMs traveling is not a common case enough to implement the new policy.
Oct 14, 2016, 10:29 am
#665
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
DM with FO companion, haven't gotten upgraded to C+ for an April trip yet. Not clear what's going on. GUCs have cleared for other segments of the trip so maybe that has muddled things up.
Oct 14, 2016, 10:59 am
#666
Join Date: Apr 2008
Location: ORD
Programs: UA Platinum
Posts: 396
I checked in today for a flight tomorrow. As a PM, I'm 14 of 38 on the FC upgrade list for 3 available seats. Ha Looking at the list, along with all of the others, there are 2 pairs (same last name) of people ahead of me. Perhaps they are Diamonds with companions.
I wouldn't have received the upgrade anyway. I'm Platinum in MSP, so I don't expect much. Maybe that will change when I reach Diamond next month. Anyway, this does put me lower on the list.
Looking at the list, along with all of the others, there are 2 pairs (same last name) of people ahead of me. Perhaps they are Diamonds with companions.I wouldn't have received the upgrade anyway. I'm Platinum in MSP, so I don't expect much. Maybe that will change when I reach Diamond next month. Anyway, this does put me lower on the list.
Oct 14, 2016, 12:40 pm
#668
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
My data point...
Booked a trip with my wife and one of my daughters about a month ago, for travel next month. For some reason, the whole flight showed "Not Upgrade Eligible". Not even an option to check/uncheck the upgrade preferences.
My wife and I are both DM.
DM desk says that because my daughter is only a general member, it negates all of us from upgrades. I'm terribly confused by this and she says if we split our daughter out, then my wife and I should get upgrades.
Sure enough, she does that, my wife and I get upgraded to C+.
I asked about another issue that took some time...then found the link to the official announcement. When DM desk came back, I asked about the new policy.
She wasn't aware of any new policy...checking with super. Finally she comes back and tells me that Delta is a big company and the news hasn't filtered down yet.
I fully believe that Delta 'sells' options via the website quicker than letting those who need to know in on the loop....so I ask for options.
Luckily, the DM desk took the time to rebook all of our tix so that my daughter is traveling with me and wife is on a separate res.
Upon doing all that (I'm now past an hour for this call), all of us are upgraded to C+.
So I guess the system is only capable of +1 on reservations for the upgrade. The pair of us as DMs isn't eligible with +1 in the same PNR. Easy enough to do from now on and I'm guessing that dual DMs traveling is not a common case enough to implement the new policy.
Booked a trip with my wife and one of my daughters about a month ago, for travel next month. For some reason, the whole flight showed "Not Upgrade Eligible". Not even an option to check/uncheck the upgrade preferences.
My wife and I are both DM.
DM desk says that because my daughter is only a general member, it negates all of us from upgrades. I'm terribly confused by this and she says if we split our daughter out, then my wife and I should get upgrades.
Sure enough, she does that, my wife and I get upgraded to C+.
I asked about another issue that took some time...then found the link to the official announcement. When DM desk came back, I asked about the new policy.
She wasn't aware of any new policy...checking with super. Finally she comes back and tells me that Delta is a big company and the news hasn't filtered down yet.
I fully believe that Delta 'sells' options via the website quicker than letting those who need to know in on the loop....so I ask for options.
Luckily, the DM desk took the time to rebook all of our tix so that my daughter is traveling with me and wife is on a separate res.
Upon doing all that (I'm now past an hour for this call), all of us are upgraded to C+.
So I guess the system is only capable of +1 on reservations for the upgrade. The pair of us as DMs isn't eligible with +1 in the same PNR. Easy enough to do from now on and I'm guessing that dual DMs traveling is not a common case enough to implement the new policy.
This is an issue that I wish they would fix. There should be one companion allowed per medallion on each reservation, and there are reasons it is helpful to remain on one PNR. At the very least they should be willing to force the upgrade when you call in about a group of 3 like this.
Oct 14, 2016, 12:51 pm
#669
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
My data point...
Booked a trip with my wife and one of my daughters about a month ago, for travel next month. For some reason, the whole flight showed "Not Upgrade Eligible". Not even an option to check/uncheck the upgrade preferences.
My wife and I are both DM.
DM desk says that because my daughter is only a general member, it negates all of us from upgrades. I'm terribly confused by this and she says if we split our daughter out, then my wife and I should get upgrades.
Sure enough, she does that, my wife and I get upgraded to C+.
I asked about another issue that took some time...then found the link to the official announcement. When DM desk came back, I asked about the new policy.
She wasn't aware of any new policy...checking with super. Finally she comes back and tells me that Delta is a big company and the news hasn't filtered down yet.
I fully believe that Delta 'sells' options via the website quicker than letting those who need to know in on the loop....so I ask for options.
Luckily, the DM desk took the time to rebook all of our tix so that my daughter is traveling with me and wife is on a separate res.
Upon doing all that (I'm now past an hour for this call), all of us are upgraded to C+.
So I guess the system is only capable of +1 on reservations for the upgrade. The pair of us as DMs isn't eligible with +1 in the same PNR. Easy enough to do from now on and I'm guessing that dual DMs traveling is not a common case enough to implement the new policy.
Booked a trip with my wife and one of my daughters about a month ago, for travel next month. For some reason, the whole flight showed "Not Upgrade Eligible". Not even an option to check/uncheck the upgrade preferences.
My wife and I are both DM.
DM desk says that because my daughter is only a general member, it negates all of us from upgrades. I'm terribly confused by this and she says if we split our daughter out, then my wife and I should get upgrades.
Sure enough, she does that, my wife and I get upgraded to C+.
I asked about another issue that took some time...then found the link to the official announcement. When DM desk came back, I asked about the new policy.
She wasn't aware of any new policy...checking with super. Finally she comes back and tells me that Delta is a big company and the news hasn't filtered down yet.
I fully believe that Delta 'sells' options via the website quicker than letting those who need to know in on the loop....so I ask for options.
Luckily, the DM desk took the time to rebook all of our tix so that my daughter is traveling with me and wife is on a separate res.
Upon doing all that (I'm now past an hour for this call), all of us are upgraded to C+.
So I guess the system is only capable of +1 on reservations for the upgrade. The pair of us as DMs isn't eligible with +1 in the same PNR. Easy enough to do from now on and I'm guessing that dual DMs traveling is not a common case enough to implement the new policy.
Oct 14, 2016, 1:26 pm
#670
Join Date: Jan 2010
Location: Orange County, CA
Programs: DL DM, HH Gold, IHG Plat Amb
Posts: 89
So interesting.. Flights from LAX - SYD quietly changed from C to C+ - just happened to log in and look. Took away our exit row (44) seats for row 32 (last row of C+)... ugh.
Booked a ticket today to use an unused ticket with companion. Obviously needed to do 2 separate PNRs since unused ticket can only be applied to me. I immediately clear. Companion no luck. BUT, get PNRs linked and we are now both 'upgrade eligible to first' just not C+..
So still some bugs in the system.
Booked a ticket today to use an unused ticket with companion. Obviously needed to do 2 separate PNRs since unused ticket can only be applied to me. I immediately clear. Companion no luck. BUT, get PNRs linked and we are now both 'upgrade eligible to first' just not C+..
So still some bugs in the system.
Oct 14, 2016, 1:27 pm
#671
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,947
This is an issue that I wish they would fix. There should be one companion allowed per medallion on each reservation, and there are reasons it is helpful to remain on one PNR. At the very least they should be willing to force the upgrade when you call in about a group of 3 like this.
I almost would rather them invest in making linked reservations actually help -right now I've never seen them do anything meaningful, even in irops, except let an agent pull up the other reservation a few seconds sooner.
Oct 14, 2016, 4:37 pm
#672
Join Date: Feb 2013
Location: LAX
Programs: DL DM, 2 MM; OW Emerald; MVP Gold 100k;Marriott/SPG LTPlat; HH Diamond
Posts: 968
This isn't re companion, but something new when booking (at least to me), just booked a multi-city, and the UG to FC option was there on the booking page as well as the C+ UG option which was unchecked. I checked it as I usually just have to exit after purchase, go back in a choose seats, but this time I chose seats at before the purchase and all but one segment was already UG to C+, much more efficient. After choosing those seats, exist the resv and went back and the last segment was UG so chose that seat as well.
Oct 14, 2016, 8:35 pm
#673
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
"Companion upgrades are not available for travel on Award Tickets or Pay with Miles."
Ugh! That's what I use when I fly with my wife!
I'd think I'm not alone here - pay for tickets on business, and use miles with the family.
Do I really have to start flying American again?
Ugh! That's what I use when I fly with my wife!
I'd think I'm not alone here - pay for tickets on business, and use miles with the family.
Do I really have to start flying American again?
YMMV, I was told no by several agents. And the T&C list same PNR I believe.
Liking this so far, of 4 legs got C+ on 3 and FC on one. ^
Oct 14, 2016, 9:15 pm
#675
Join Date: Dec 2002
Location: Twin Cities, Minnesota, USA
Programs: Delta DM / 1M, IHG Plat, HH Gold, Marriott Titanium, Hertz PC, Emerald Club Exec
Posts: 500
I guess this is a possibility too but not so sure it was the case. Although they were higher than me, they weren't at the top. Well, unless a bunch of people were using RUC's on a 45 minute leg....
Anyway, it was different for me seeing 2 sets of passengers, each right next to each other on the list (#4 and #5, #7 and #8), with each set sharing the same last names. With the policy change, seemed likely related to that,