Ticket booked via DM Desk not earning full MQM
Feb 17, 2013, 9:24 am
#91
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Sorry to hear all of this. Roughly the same thing happened to me this week with a flight from LHR to JFK. I only received 25% miles and booked directly through Delta.com. I posted a wordy explanation on another thread, but in short, it's the same situation.
Such an annoyance for you. Keep your thread updated, I'm curious to hear how it all turns out. So annoying about all of this. Best of luck.
Such an annoyance for you. Keep your thread updated, I'm curious to hear how it all turns out. So annoying about all of this. Best of luck.
Feb 17, 2013, 10:34 am
#94
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
Feb 17, 2013, 11:03 am
#95
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Feb 17, 2013, 11:10 am
#96
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
The second regrettable situation is that SMI will not be able to respond here (even if this was just a snafu) since his overlords will want to reserve the option for future skulduggery that is not yet planned.
Feb 17, 2013, 11:51 am
#97
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
I've gotten sufficiently paranoid that I called about my trip starting today (LAX-ATL today, ATL-DUB tomorrow).
I told the DM line agent that I had heard that some tickets bought on delta.com would not earn full SkyMiles and MQMs. That statement didn't phase her (I sort of expected "of course they do" as an answer) She commented that I got a really good fare and that I probably would earn MQMs and regular SkyMiles but because it was such a good fare I would earn no bonus miles.
I replied that that was not my understanding, that all tickets purchased on delta.com would earn full MQMs and bonuses, and would she please confirm.
After about 10 minutes she came back and said she found on delta.com where it said T fares earned no bonuses. She couldn't give me the URL but directed me to where it was (click here, click there, etc.)
What it was, was the standard Delta earnings chart and the second or third column had 0% next to L,U,T,E "Deeply discounted economy fares." But the heading for that column was "Class of Service Bonus" -- on the far right it did say 100% MQM.
So in once sense this was a false alarm, but it is worrisome that:
a) the DM line agent fully expected that some fares will earn less than 100%.
b) the DM line agent did not understand what a class of service bonus was.
I think that this is evidence that something is coming down the pike in the near to mid term future. I had thought that it would come after MQDs where implemented -- especially if it didn't have the desired effect on "thinning the herd" but now it wouldn't surprise me if it came soon. I will be really pissed if it comes mid program year.
Added: Then there is this thread: K/Q-UP fares to A not earning 50%. If it is not a sign of changes, it certainly is a sign that something is seriously broken.
I told the DM line agent that I had heard that some tickets bought on delta.com would not earn full SkyMiles and MQMs. That statement didn't phase her (I sort of expected "of course they do" as an answer) She commented that I got a really good fare and that I probably would earn MQMs and regular SkyMiles but because it was such a good fare I would earn no bonus miles.
I replied that that was not my understanding, that all tickets purchased on delta.com would earn full MQMs and bonuses, and would she please confirm.
After about 10 minutes she came back and said she found on delta.com where it said T fares earned no bonuses. She couldn't give me the URL but directed me to where it was (click here, click there, etc.)
What it was, was the standard Delta earnings chart and the second or third column had 0% next to L,U,T,E "Deeply discounted economy fares." But the heading for that column was "Class of Service Bonus" -- on the far right it did say 100% MQM.
So in once sense this was a false alarm, but it is worrisome that:
a) the DM line agent fully expected that some fares will earn less than 100%.
b) the DM line agent did not understand what a class of service bonus was.
I think that this is evidence that something is coming down the pike in the near to mid term future. I had thought that it would come after MQDs where implemented -- especially if it didn't have the desired effect on "thinning the herd" but now it wouldn't surprise me if it came soon. I will be really pissed if it comes mid program year.
Added: Then there is this thread: K/Q-UP fares to A not earning 50%. If it is not a sign of changes, it certainly is a sign that something is seriously broken.
Last edited by TheMadBrewer; Feb 17, 2013 at 12:00 pm Reason: More info
Feb 17, 2013, 12:17 pm
#98
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
I've gotten sufficiently paranoid that I called about my trip starting today (LAX-ATL today, ATL-DUB tomorrow).
I told the DM line agent that I had heard that some tickets bought on delta.com would not earn full SkyMiles and MQMs. That statement didn't phase her (I sort of expected "of course they do" as an answer) She commented that I got a really good fare and that I probably would earn MQMs and regular SkyMiles but because it was such a good fare I would earn no bonus miles.
I replied that that was not my understanding, that all tickets purchased on delta.com would earn full MQMs and bonuses, and would she please confirm.
After about 10 minutes she came back and said she found on delta.com where it said T fares earned no bonuses. She couldn't give me the URL but directed me to where it was (click here, click there, etc.)
What it was, was the standard Delta earnings chart and the second or third column had 0% next to L,U,T,E "Deeply discounted economy fares." But the heading for that column was "Class of Service Bonus" -- on the far right it did say 100% MQM.
So in once sense this was a false alarm, but it is worrisome that:
a) the DM line agent fully expected that some fares will earn less than 100%.
b) the DM line agent did not understand what a class of service bonus was.
I think that this is evidence that something is coming down the pike in the near to mid term future. I had thought that it would come after MQDs where implemented -- especially if it didn't have the desired effect on "thinning the herd" but now it wouldn't surprise me if it came soon. I will be really pissed if it comes mid program year.
Added: Then there is this thread: K/Q-UP fares to A not earning 50%. If it is not a sign of changes, it certainly is a sign that something is seriously broken.
I told the DM line agent that I had heard that some tickets bought on delta.com would not earn full SkyMiles and MQMs. That statement didn't phase her (I sort of expected "of course they do" as an answer) She commented that I got a really good fare and that I probably would earn MQMs and regular SkyMiles but because it was such a good fare I would earn no bonus miles.
I replied that that was not my understanding, that all tickets purchased on delta.com would earn full MQMs and bonuses, and would she please confirm.
After about 10 minutes she came back and said she found on delta.com where it said T fares earned no bonuses. She couldn't give me the URL but directed me to where it was (click here, click there, etc.)
What it was, was the standard Delta earnings chart and the second or third column had 0% next to L,U,T,E "Deeply discounted economy fares." But the heading for that column was "Class of Service Bonus" -- on the far right it did say 100% MQM.
So in once sense this was a false alarm, but it is worrisome that:
a) the DM line agent fully expected that some fares will earn less than 100%.
b) the DM line agent did not understand what a class of service bonus was.
I think that this is evidence that something is coming down the pike in the near to mid term future. I had thought that it would come after MQDs where implemented -- especially if it didn't have the desired effect on "thinning the herd" but now it wouldn't surprise me if it came soon. I will be really pissed if it comes mid program year.
Added: Then there is this thread: K/Q-UP fares to A not earning 50%. If it is not a sign of changes, it certainly is a sign that something is seriously broken.
Feb 17, 2013, 12:34 pm
#99
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,397
With the DL FT reps' records for not answering questions for clarification to "important" SKymiles program issues (like board lose your upgrade; when the award calendar will be fixed; lack of ability to use SWUs easily on AF), it will be difficult to know if they are just not answering because this isn't an issue. Or, whether they are not answering because they aren't ready to drop in with news (maybe even before the press conference and virtual immediate implimentation) of another "enhancement" to the program 
. Guess we will just have to hope that no news is good news (but I'm not betting on it).
. Guess we will just have to hope that no news is good news (but I'm not betting on it).
Feb 17, 2013, 1:15 pm
#100
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
Now that they have added the ability to see how ,any MQM's will be earned when purchasing a ticket, have you gone in and rebuilt the exact itinerary to see how many MQM's it should have earned?
Feb 17, 2013, 2:22 pm
#101
Join Date: Jun 2004
Location: DTW, LAX, MBJ
Programs: AA, Delta Kryptonium (DM) Hyatt Diamond IHG Fake Plat (Ambassador), HH Gold
Posts: 832
I told the DM line agent that I had heard that some tickets bought on delta.com would not earn full SkyMiles and MQMs. That statement didn't phase her (I sort of expected "of course they do" as an answer) She commented that I got a really good fare and that I probably would earn MQMs and regular SkyMiles but because it was such a good fare I would earn no bonus miles.
.
http://www.flyertalk.com/forum/delta...ing-rules.html
Is it the same agent? Or has there been some training or a script on how to handle the questions that are coming in about this "glitch/policy change)
Feb 17, 2013, 2:40 pm
#102
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,278
This is the second time if seen a post referencing the DM agent response "You got a good deal so no bonus".I think in the first post Here
http://www.flyertalk.com/forum/delta...ing-rules.html
Is it the same agent? Or has there been some training or a script on how to handle the questions that are coming in about this "glitch/policy change)
http://www.flyertalk.com/forum/delta...ing-rules.html
Is it the same agent? Or has there been some training or a script on how to handle the questions that are coming in about this "glitch/policy change)
"So miles are only for people who got a bad deal?"
Feb 17, 2013, 3:08 pm
#103
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
All,
I am waiting to hear the resolution on this issue. Once I do, whatever the outcome, I will post here with an update.
As of Feb. 13, I have to wait 14 business days.
Thanks,
Robin
I am waiting to hear the resolution on this issue. Once I do, whatever the outcome, I will post here with an update.
As of Feb. 13, I have to wait 14 business days.
Thanks,
Robin
Feb 17, 2013, 5:40 pm
#105
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
This is the second time if seen a post referencing the DM agent response "You got a good deal so no bonus".I think in the first post Here
http://www.flyertalk.com/forum/delta...ing-rules.html
Is it the same agent? Or has there been some training or a script on how to handle the questions that are coming in about this "glitch/policy change)
http://www.flyertalk.com/forum/delta...ing-rules.html
Is it the same agent? Or has there been some training or a script on how to handle the questions that are coming in about this "glitch/policy change)