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Thread: Ticket booked via DM Desk not earning full MQM
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Old Feb 17, 2013, 5:40 pm
  #105  
rwoman
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Join Date: Feb 2010
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Originally Posted by mapsgl
This is the second time if seen a post referencing the DM agent response "You got a good deal so no bonus".I think in the first post Here


http://www.flyertalk.com/forum/delta...ing-rules.html


Is it the same agent? Or has there been some training or a script on how to handle the questions that are coming in about this "glitch/policy change)
Doubt it was the same agent since I used the DM desk and the other person is a GM that, IIRC, used DL.com.
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