Ticket booked via DM Desk not earning full MQM
#1
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Ticket booked via DM Desk not earning full MQM
Hi Everyone,
I flew my LHR-DTW-ORD (ORD-CDG-IST-CDG-ORD) ORD-DTW-LHR MR this past weekend, with the IST nested in the middle. Each was purchased via the DM Desk and both trips are T fares.
I know there are issues with unpublished and group fares not earning 100% miles, but I did not book this through a 3rd party.
Flights credited as follows:
LHR-DTW:
MQM: 942; MQS: 1; Base Miles: 942; Bonus Miles: --
DTW-ORD
MQM: 59; MQS: 1; Base Miles: 59; Bonus Miles: --
The ORD-IST all credited normally and I'm waiting for last night's return to credit (probably tomorrow).
I've already called in about this and we'll see what things look like tomorrow when ORD-DTW-LHR should be posted.
Anyone else having issues on DL-booked/issued tickets?
I flew my LHR-DTW-ORD (ORD-CDG-IST-CDG-ORD) ORD-DTW-LHR MR this past weekend, with the IST nested in the middle. Each was purchased via the DM Desk and both trips are T fares.
I know there are issues with unpublished and group fares not earning 100% miles, but I did not book this through a 3rd party.
Flights credited as follows:
LHR-DTW:
MQM: 942; MQS: 1; Base Miles: 942; Bonus Miles: --
DTW-ORD
MQM: 59; MQS: 1; Base Miles: 59; Bonus Miles: --
The ORD-IST all credited normally and I'm waiting for last night's return to credit (probably tomorrow).
I've already called in about this and we'll see what things look like tomorrow when ORD-DTW-LHR should be posted.
Anyone else having issues on DL-booked/issued tickets?
#2
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Ticket booked via DM Desk not earning full MQM
Very odd, please keep us posted.
Fares offered by the DM line surely shouldn't be unpublished fares of the type that only earn 25%.
Hope this wasn't a glitch resulting in early application of a forthcoming enhancement.
Fares offered by the DM line surely shouldn't be unpublished fares of the type that only earn 25%.
Hope this wasn't a glitch resulting in early application of a forthcoming enhancement.
#3
Join Date: Mar 2010
Posts: 417
(PS- the conspiracy theorist in me says that there would be no reason to call out LUT(E) fares differently vs. HQK on the earning chart unless you were going to make them different in some way...)
#4
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Agreed. Would you mind posting your full fare basis/construction here for our analysis?
(PS- the conspiracy theorist in me says that there would be no reason to call out LUT(E) fares differently vs. HQK on the earning chart unless you were going to make them different in some way...)
(PS- the conspiracy theorist in me says that there would be no reason to call out LUT(E) fares differently vs. HQK on the earning chart unless you were going to make them different in some way...)
LON DL X/DTT DL CHI M80.41TLXP20GB/JUW37 DL X/DTT DL LON M112.57TLWP20GB/JUW37 NUC192.98END ROE.621791 XF DTW4.5ORD4.5DTW4.5
If there's omething else needed for decoding, let me know!
#5
Join Date: Jun 2010
Programs: DL Diamond MM, SPG Platinum, Skywards Silver
Posts: 319
What did the Diamond line say when you called?
#6
Join Date: Oct 2011
Posts: 31
The way the fare code is listed, with the slash separating two parts, makes me suspicious that this is in fact some type of bulk/consolidator fare. Most fare codes look like "TLXP20GB", not "TLXP20GB/JUW37". If this is actually a consolidator fare, it raises the question of why in the !@#$ the DM line sold you such a thing....
#7
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45 North
Programs: DL DM MM, HH Diamond
Posts: 10,196
YQ isn't listed in the above line (it's in the "detailed tax information" breakdown); I'm presuming some YQ was paid on top of this as these fares are usually priced using the "cheap base fare, high YQ" trick.
The way the fare code is listed, with the slash separating two parts, makes me suspicious that this is in fact some type of bulk/consolidator fare. Most fare codes look like "TLXP20GB", not "TLXP20GB/JUW37". If this is actually a consolidator fare, it raises the question of why in the !@#$ the DM line sold you such a thing....
The way the fare code is listed, with the slash separating two parts, makes me suspicious that this is in fact some type of bulk/consolidator fare. Most fare codes look like "TLXP20GB", not "TLXP20GB/JUW37". If this is actually a consolidator fare, it raises the question of why in the !@#$ the DM line sold you such a thing....
But according to the Delta page on consolidator ticket mileage earning the following appears at the top:
Tickets purchased directly through Delta are considered “published fares” and receive full mileage credit based on the SkyMiles program rules.
Since the ticket was purchased through a Delta reservation channel it should not have earned partial miles.
#8
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Update
Hi Everyone,
Thanks for your comments.
The fare was cheap...it's the taxes, fees and YQ that pushed it over $700. In the end I paid less as I had my $200 Choice Benefit voucher.
I spoke with the DM Desk today and the agent was much more proactive than the one I spoke with from Paris on Saturday.
The agent said this should be fixed within 48 hours.
I'll keep you all posted.
Thanks for your comments.
The fare was cheap...it's the taxes, fees and YQ that pushed it over $700. In the end I paid less as I had my $200 Choice Benefit voucher.
I spoke with the DM Desk today and the agent was much more proactive than the one I spoke with from Paris on Saturday.
The agent said this should be fixed within 48 hours.
I'll keep you all posted.
#9
Join Date: Jan 2002
Location: Orlando, FL
Programs: Delta GM/1.5MM ~ United Silver ~ Marriott Lifetime Titanium
Posts: 1,434
Well, good to hear its going to be fixed - but I get a bad feeling about this.
Somehow, I'm thinking we're going to end up with UTE, or maye LUTE getting less than 100%.
Somehow, I'm thinking we're going to end up with UTE, or maye LUTE getting less than 100%.
#10
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
They have given no indication that this is going to happen. One would think if it was going to happen that theynwouldmhave announced in when they lowered M fare MQm's. Also, since so many have lowest fare rule, they really would be shooting themselves in the foot if they did that, there would not be much of a reason for many to stay loyal
#11
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
Hi Everyone,
I flew my LHR-DTW-ORD (ORD-CDG-IST-CDG-ORD) ORD-DTW-LHR MR this past weekend, with the IST nested in the middle. Each was purchased via the DM Desk and both trips are T fares.
I know there are issues with unpublished and group fares not earning 100% miles, but I did not book this through a 3rd party.
Flights credited as follows:
LHR-DTW:
MQM: 942; MQS: 1; Base Miles: 942; Bonus Miles: --
DTW-ORD
MQM: 59; MQS: 1; Base Miles: 59; Bonus Miles: --
The ORD-IST all credited normally and I'm waiting for last night's return to credit (probably tomorrow).
I've already called in about this and we'll see what things look like tomorrow when ORD-DTW-LHR should be posted.
Anyone else having issues on DL-booked/issued tickets?
I flew my LHR-DTW-ORD (ORD-CDG-IST-CDG-ORD) ORD-DTW-LHR MR this past weekend, with the IST nested in the middle. Each was purchased via the DM Desk and both trips are T fares.
I know there are issues with unpublished and group fares not earning 100% miles, but I did not book this through a 3rd party.
Flights credited as follows:
LHR-DTW:
MQM: 942; MQS: 1; Base Miles: 942; Bonus Miles: --
DTW-ORD
MQM: 59; MQS: 1; Base Miles: 59; Bonus Miles: --
The ORD-IST all credited normally and I'm waiting for last night's return to credit (probably tomorrow).
I've already called in about this and we'll see what things look like tomorrow when ORD-DTW-LHR should be posted.
Anyone else having issues on DL-booked/issued tickets?
#12
FlyerTalk Evangelist
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; Hz PC
Posts: 11,169
I hope this gets sorted - that is seriously some serious mileage with an incredible strain on your body - so not to get the mileage credit would seriously suck badly.
#13
Join Date: Jun 2008
Location: MSP
Programs: DL PM
Posts: 768
#14
Join Date: Aug 1999
Location: Howell, Michigan, USA
Programs: DL 2+Million Miler, Delta Platinum(by choice), Hilton Diamond, Marriott Titanium, IHG Platinum
Posts: 649
I purchased an "M" fare that I upgraded with SWUs for a trip from PVG-DTW at Christmas. For work reasons, I had to change to fly Shanghai to Beijing, then to Detroit on the non-stop, again in a "M" fare which got me upgraded to business purchased through the diamond desk. Lo and behold, I check in at Shanghai and I am not in business or first on China Eastern to Beijing and they won't let me have access to the lounge even though I only have a 6 hour layover connecting to the Detroit international flight. I figure it is just China Eastern's agents not being knowledgable about the Delta system.
I suck up the 2 hours in coach to Beijing and make my trip to Detroit in business with no issues. When I finally get credit for the miles, I notice I only got 50% MQM miles credit for my MU flight not the minimum 100% or the planned 130% credit. I call the Diamond Desk and it turns out the agent sold me a lower class ticket and charged me extra for the privilege of changing my itinerary with a new fare code that only got me 50%. So the Diamond Desk does not help on international segments with partner airlines. Next time, I will review each segment's fare code before agreeing to any changes. Oh, I forgot, now that Delta is screwing with all of its partner MQM earning power, it doesn't make sense to use Delta for foreign travel partners. I will be switching to another alliance to earn mileage.
I suck up the 2 hours in coach to Beijing and make my trip to Detroit in business with no issues. When I finally get credit for the miles, I notice I only got 50% MQM miles credit for my MU flight not the minimum 100% or the planned 130% credit. I call the Diamond Desk and it turns out the agent sold me a lower class ticket and charged me extra for the privilege of changing my itinerary with a new fare code that only got me 50%. So the Diamond Desk does not help on international segments with partner airlines. Next time, I will review each segment's fare code before agreeing to any changes. Oh, I forgot, now that Delta is screwing with all of its partner MQM earning power, it doesn't make sense to use Delta for foreign travel partners. I will be switching to another alliance to earn mileage.
#15
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
LHR-DTW and DTW-LHR were in regular Y, but I had a row of three to myself, so fairly easy to sleep. ORD-CDG was on the 763 in row 17 (bulkhead), so I propped my legs up on my sister's suitcase and was fine. CDG-ORD was a row of three to myself.