Ticket booked via DM Desk not earning full MQM
Feb 12, 2013, 3:48 pm
#31
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Originally Posted by baccarat0809:20232541
Hearing of others having the same problems is showing me that the programming is place to make the change - they just haven't announced it yet.
With the amount of programming required to put this in place this isn't something they're going to do but not roll out.
Firestorm waiting to happen and I don't like at all what I'm reading.
Feb 13, 2013, 1:08 am
#32
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Update #3
Good morning everyone,
No updated to my account as of today...I'll keep you posted.
6,530 MQM might not be a lot, be every bit helps towards the overall balance!!
No updated to my account as of today...I'll keep you posted.
6,530 MQM might not be a lot, be every bit helps towards the overall balance!!
Feb 13, 2013, 1:09 am
#33
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Feb 13, 2013, 1:24 am
#34
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Feb 13, 2013, 1:37 am
#35
Join Date: Aug 2010
Programs: DL DM; Hertz Gold PC
Posts: 267
Same issue with T fare
The same agent and similar booking in December was fine, no problem with miles.
Have you been upgraded on DTW-ORD segment? My guess is that after change of upgrade code to R, which is non-rev, their soft has no idea how to deal with this.
I wrote a request and got a response: "miles are posted" (no explanation at all, why 25%).
Second response: "an unpublished fare booked through agent doesn't give miles" (nothing about why T is unpublished...).
Will try to call tonight to DM desk...
Feb 13, 2013, 2:04 am
#36
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Yes, exactly 25% for SAN-DTW-ICN flights booked by corporate agent in T for exactly the same (normal ~$1100) price as on DL.com.
The same agent and similar booking in December was fine, no problem with miles.
Have you been upgraded on DTW-ORD segment? My guess is that after change of upgrade code to R, which is non-rev, their soft has no idea how to deal with this.
I wrote a request and got a response: "miles are posted" (no explanation at all, why 25%).
Second response: "an unpublished fare booked through agent doesn't give miles" (nothing about why T is unpublished...).
Will try to call tonight to DM desk...
The same agent and similar booking in December was fine, no problem with miles.
Have you been upgraded on DTW-ORD segment? My guess is that after change of upgrade code to R, which is non-rev, their soft has no idea how to deal with this.
I wrote a request and got a response: "miles are posted" (no explanation at all, why 25%).
Second response: "an unpublished fare booked through agent doesn't give miles" (nothing about why T is unpublished...).
Will try to call tonight to DM desk...
This is not an unpublished fare or booked via a 3rd party agent.
I'll keep you all posted...
Feb 13, 2013, 6:20 am
#37
Join Date: Dec 2010
Location: MSP
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Yes, exactly 25% for SAN-DTW-ICN flights booked by corporate agent in T for exactly the same (normal ~$1100) price as on DL.com.
The same agent and similar booking in December was fine, no problem with miles.
Have you been upgraded on DTW-ORD segment? My guess is that after change of upgrade code to R, which is non-rev, their soft has no idea how to deal with this.
I wrote a request and got a response: "miles are posted" (no explanation at all, why 25%).
Second response: "an unpublished fare booked through agent doesn't give miles" (nothing about why T is unpublished...).
Will try to call tonight to DM desk...
The same agent and similar booking in December was fine, no problem with miles.
Have you been upgraded on DTW-ORD segment? My guess is that after change of upgrade code to R, which is non-rev, their soft has no idea how to deal with this.
I wrote a request and got a response: "miles are posted" (no explanation at all, why 25%).
Second response: "an unpublished fare booked through agent doesn't give miles" (nothing about why T is unpublished...).
Will try to call tonight to DM desk...
There's a complete lack of transparency, which unfortunately is par for the course here.
Feb 13, 2013, 6:29 am
#38
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Yes, exactly 25% for SAN-DTW-ICN flights booked by corporate agent in T for exactly the same (normal ~$1100) price as on DL.com.
The same agent and similar booking in December was fine, no problem with miles.
Have you been upgraded on DTW-ORD segment? My guess is that after change of upgrade code to R, which is non-rev, their soft has no idea how to deal with this.
I wrote a request and got a response: "miles are posted" (no explanation at all, why 25%).
Second response: "an unpublished fare booked through agent doesn't give miles" (nothing about why T is unpublished...).
Will try to call tonight to DM desk...
The same agent and similar booking in December was fine, no problem with miles.
Have you been upgraded on DTW-ORD segment? My guess is that after change of upgrade code to R, which is non-rev, their soft has no idea how to deal with this.
I wrote a request and got a response: "miles are posted" (no explanation at all, why 25%).
Second response: "an unpublished fare booked through agent doesn't give miles" (nothing about why T is unpublished...).
Will try to call tonight to DM desk...
There's a complete lack of transparency, which unfortunately is par for the course here.
Feb 13, 2013, 6:49 am
#39
Join Date: Aug 2010
Programs: DL DM; Hertz Gold PC
Posts: 267
OK, in my case it was "unpublished"
Yes, exactly 25% for SAN-DTW-ICN flights booked by corporate agent in T for exactly the same (normal ~$1100) price as on DL.com.
The same agent and similar booking in December was fine, no problem with miles.
Have you been upgraded on DTW-ORD segment? My guess is that after change of upgrade code to R, which is non-rev, their soft has no idea how to deal with this.
I wrote a request and got a response: "miles are posted" (no explanation at all, why 25%).
Second response: "an unpublished fare booked through agent doesn't give miles" (nothing about why T is unpublished...).
Will try to call tonight to DM desk...
The same agent and similar booking in December was fine, no problem with miles.
Have you been upgraded on DTW-ORD segment? My guess is that after change of upgrade code to R, which is non-rev, their soft has no idea how to deal with this.
I wrote a request and got a response: "miles are posted" (no explanation at all, why 25%).
Second response: "an unpublished fare booked through agent doesn't give miles" (nothing about why T is unpublished...).
Will try to call tonight to DM desk...
The key is TLXQKSMD/LNE08 in booking code.
It took 40 minutes for DM CSR to find out the problem.
Next ten minutes she was looking for this link.
Welcome "back to the future" of delta.com-published "unpublished" fares.
Feb 13, 2013, 7:00 am
#40
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I still cannot undertand why it's "unpublished" if it's published and bookable on DL.com...
The key is TLXQKSMD/LNE08 in booking code.
It took 40 minutes for DM CSR to find out the problem.
Next ten minutes she was looking for this link.
Welcome "back to the future" of delta.com-published "unpublished" fares.
The key is TLXQKSMD/LNE08 in booking code.
It took 40 minutes for DM CSR to find out the problem.
Next ten minutes she was looking for this link.
Welcome "back to the future" of delta.com-published "unpublished" fares.
We'll see what happens...
Feb 13, 2013, 7:03 am
#41
Join Date: Dec 2010
Location: MSP
Programs: AA EXP, DL PM (FO soon), A3 Gold, TK Classic Plus, SPG Plat, HH Gold, Hyatt Diamond, National EE
Posts: 1,003
I still cannot undertand why it's "unpublished" if it's published and bookable on DL.com...
The key is TLXQKSMD/LNE08 in booking code.
It took 40 minutes for DM CSR to find out the problem.
Next ten minutes she was looking for this link.
Welcome "back to the future" of delta.com-published "unpublished" fares.
The key is TLXQKSMD/LNE08 in booking code.
It took 40 minutes for DM CSR to find out the problem.
Next ten minutes she was looking for this link.
Welcome "back to the future" of delta.com-published "unpublished" fares.
Feb 13, 2013, 7:22 am
#42
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Nice how we were told that booking directory through DL wouldn't be effected. Oops!
We were also told that corporate travel wouldn't be effected. Whoops again!
We were also told that corporate travel wouldn't be effected. Whoops again!
Feb 13, 2013, 7:24 am
#43
Join Date: Aug 2010
Programs: DL DM; Hertz Gold PC
Posts: 267
This is from ITA:
SAN DL X/ATL DL X/DTT DL SEL 25M 350.00TLXQKSMD DL X/DTT DL SAN 20M 336.00TLXQKSMD NUC 686.00 END ROE 1.00 XT 5.50YC 7.00XY 5.00XA 34.40US 10.00AY 25.50BP 300.00YR 18.00XF SAN4.50 ATL4.50 DTW4.50 DTW4.50
And yes, it's bookable on delta.com.
Feb 13, 2013, 7:33 am
#44
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Who wants to bet that somebody changed something or did an update, and the DL system is interpreting any fare with those additional /xxxx designators except a /WNUP or /PU503 as an 'unpublished' category.
inno.SAN-ICN, I would push back hard about getting full credit for your flight.
inno.SAN-ICN, I would push back hard about getting full credit for your flight.
Feb 13, 2013, 7:35 am
#45
Join Date: Sep 2000
Location: Berlin, Germany
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Yes, I found the ticket on Dl.com and send info to our TA for booking.
This is from ITA:
SAN DL X/ATL DL X/DTT DL SEL 25M 350.00TLXQKSMD DL X/DTT DL SAN 20M 336.00TLXQKSMD NUC 686.00 END ROE 1.00 XT 5.50YC 7.00XY 5.00XA 34.40US 10.00AY 25.50BP 300.00YR 18.00XF SAN4.50 ATL4.50 DTW4.50 DTW4.50
And yes, it's bookable on delta.com.
This is from ITA:
SAN DL X/ATL DL X/DTT DL SEL 25M 350.00TLXQKSMD DL X/DTT DL SAN 20M 336.00TLXQKSMD NUC 686.00 END ROE 1.00 XT 5.50YC 7.00XY 5.00XA 34.40US 10.00AY 25.50BP 300.00YR 18.00XF SAN4.50 ATL4.50 DTW4.50 DTW4.50
And yes, it's bookable on delta.com.