Ticket booked via DM Desk not earning full MQM
Feb 12, 2013, 12:45 am
#16
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Update #2
Hello again,
Well, Sunday night's flights posted the same as Thursday...nothing like 1,001 MQM/RDM for what should be 4,266 MQM...
I'll keep you all posted...
Well, Sunday night's flights posted the same as Thursday...nothing like 1,001 MQM/RDM for what should be 4,266 MQM...
I'll keep you all posted...
Feb 12, 2013, 1:26 am
#17
Join Date: Mar 2004
Location: NYC, CDG, NCE
Programs: DL DM
Posts: 2,634
Similiar
I'm also having a problem with miles crediting.
JFK-CDG-IST-AMS-JFK
006 stock, all DL flight numbers, Metal was DL over the water + AF/KL hops.
JFK-CDG and AMS-JFK (DL metal/DL numbers) has posted in full, while the short hops haven't.
On the outbound, I actually requested mileage credit online, the system recognized that a segment was missing and a few hours later it posted, but now it's there with just dashes. No RDM or MQM posted, Zero in the final column.
I'll wait another day or two (the website says to allow 7 days for partner miles to post - which hasn't been my experience in the past, but I'll roll with it) but clearly something isn't working right.
This is exactly the kind of thing that I could have been confident Kevin would have sorted out quickly and painlessly - sad that he's moved on.
(and before any BS or other panties get in a twist, I actually do business in IST and had to be there. This wasn't a mileage run. Not that I think that there's anything wrong with a MR...)
JFK-CDG-IST-AMS-JFK
006 stock, all DL flight numbers, Metal was DL over the water + AF/KL hops.
JFK-CDG and AMS-JFK (DL metal/DL numbers) has posted in full, while the short hops haven't.
On the outbound, I actually requested mileage credit online, the system recognized that a segment was missing and a few hours later it posted, but now it's there with just dashes. No RDM or MQM posted, Zero in the final column.
I'll wait another day or two (the website says to allow 7 days for partner miles to post - which hasn't been my experience in the past, but I'll roll with it) but clearly something isn't working right.
This is exactly the kind of thing that I could have been confident Kevin would have sorted out quickly and painlessly - sad that he's moved on.
(and before any BS or other panties get in a twist, I actually do business in IST and had to be there. This wasn't a mileage run. Not that I think that there's anything wrong with a MR...)
Feb 12, 2013, 5:32 am
#19
Suspended
Join Date: May 2010
Posts: 2,621
DL
Hi Everyone,
I flew my LHR-DTW-ORD (ORD-CDG-IST-CDG-ORD) ORD-DTW-LHR MR this past weekend, with the IST nested in the middle. Each was purchased via the DM Desk and both trips are T fares.
I know there are issues with unpublished and group fares not earning 100% miles, but I did not book this through a 3rd party.
Flights credited as follows:
LHR-DTW:
MQM: 942; MQS: 1; Base Miles: 942; Bonus Miles: --
DTW-ORD
MQM: 59; MQS: 1; Base Miles: 59; Bonus Miles: --
The ORD-IST all credited normally and I'm waiting for last night's return to credit (probably tomorrow).
I've already called in about this and we'll see what things look like tomorrow when ORD-DTW-LHR should be posted.
Anyone else having issues on DL-booked/issued tickets?
I flew my LHR-DTW-ORD (ORD-CDG-IST-CDG-ORD) ORD-DTW-LHR MR this past weekend, with the IST nested in the middle. Each was purchased via the DM Desk and both trips are T fares.
I know there are issues with unpublished and group fares not earning 100% miles, but I did not book this through a 3rd party.
Flights credited as follows:
LHR-DTW:
MQM: 942; MQS: 1; Base Miles: 942; Bonus Miles: --
DTW-ORD
MQM: 59; MQS: 1; Base Miles: 59; Bonus Miles: --
The ORD-IST all credited normally and I'm waiting for last night's return to credit (probably tomorrow).
I've already called in about this and we'll see what things look like tomorrow when ORD-DTW-LHR should be posted.
Anyone else having issues on DL-booked/issued tickets?
Feb 12, 2013, 5:53 am
#20
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
I became a DM when it was first possible and have stayed that way. Only once in the past 4 years have I not been upgraded on domestic flights. I have been upgraded to BE several times on int'l flights; my wife and I were sent to the front of the bus from Europe to the U.S. last year on Y award tickets. Woo Hoo.
That said, let's see how they fix this glitch.
Feb 12, 2013, 6:39 am
#21
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,860
Feb 12, 2013, 6:56 am
#22
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
Feb 12, 2013, 9:47 am
#23
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,678
Feb 12, 2013, 9:52 am
#24
Join Date: Jan 2002
Location: Orlando, FL
Programs: Delta GM/1.5MM ~ United Silver ~ Marriott Lifetime Titanium
Posts: 1,434
It was about 97 hours total from take off to returning to LHR. I left LHR at 915a on Thursday and returned around 1030a yesterday.
LHR-DTW and DTW-LHR were in regular Y, but I had a row of three to myself, so fairly easy to sleep. ORD-CDG was on the 763 in row 17 (bulkhead), so I propped my legs up on my sister's suitcase and was fine. CDG-ORD was a row of three to myself.
LHR-DTW and DTW-LHR were in regular Y, but I had a row of three to myself, so fairly easy to sleep. ORD-CDG was on the 763 in row 17 (bulkhead), so I propped my legs up on my sister's suitcase and was fine. CDG-ORD was a row of three to myself.
Feb 12, 2013, 10:16 am
#25
Join Date: Jan 2002
Location: Orlando, FL
Programs: Delta GM/1.5MM ~ United Silver ~ Marriott Lifetime Titanium
Posts: 1,434
Hearing of others having the same problems is showing me that the programming is place to make the change - they just haven't announced it yet.
With the amount of programming required to put this in place this isn't something they're going to do but not roll out.
Firestorm waiting to happen and I don't like at all what I'm reading.
Feb 12, 2013, 10:38 am
#26
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,397
I definitely agree that there are likely more currently unannounced "cuts" to come. My thinking is that the announcement about the 2014 spending requirement was made so far in advance so DL could allow the displeasure level to dissapate some before announcing the next round of "enhancements". And, that these (whatever they are--and I also agree lowered earnings rates is the most likely next announcement) announcements will continue over the course of 2013. By the time the 2014 program rolls out, I suspect the program will be very different from what we have today.
Feb 12, 2013, 10:46 am
#27
Join Date: Sep 2011
Location: Wherever I happen to be....
Programs: DL EOS...
Posts: 1,111
US/AA merger and program year approaching = likely more bad news for SM's program. Get used to it, all price and little benefit is likely the new FF model.
ADD - IIRC, this reduced MQM thing happened last year preceding the reduce MQM on consolidator fares. Yes, they're up to something, as usual. In DL speak, they don't call it "enhancement" to give you more!
ADD - IIRC, this reduced MQM thing happened last year preceding the reduce MQM on consolidator fares. Yes, they're up to something, as usual. In DL speak, they don't call it "enhancement" to give you more!
Feb 12, 2013, 11:39 am
#28
Join Date: Apr 2005
Location: LAX, SFO
Programs: Delta GM, Lifetime Marriott Platinum, Avis Preferred
Posts: 1,634
Regardless of whether this is a harbinger of more changes to come, I truly think there will be a mess next year when folks realize that they think they have spent more on tickets than they really have, but when taxes, etc. are taken out, they did not get the status they hoped for.
So many folks on this board, myself included, ridicule DL IT for what seems like an every other week screwup. Why will the rollout of the new program year be any different? If DL had any common sense, it would have something in place RIGHT NOW to help us track our real spend as it will be calculated in 2015. But nope...that would be too customer friendly.
At least for west coast flyers like myself, AS has always been a decent experience, and will offer an alternative with a status match. Perhaps a one year break from the DL FFP is going to be best while the dust settles on the new program, and there will be a lot of dust in my opinion.
So many folks on this board, myself included, ridicule DL IT for what seems like an every other week screwup. Why will the rollout of the new program year be any different? If DL had any common sense, it would have something in place RIGHT NOW to help us track our real spend as it will be calculated in 2015. But nope...that would be too customer friendly.
At least for west coast flyers like myself, AS has always been a decent experience, and will offer an alternative with a status match. Perhaps a one year break from the DL FFP is going to be best while the dust settles on the new program, and there will be a lot of dust in my opinion.
Feb 12, 2013, 1:42 pm
#29
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,631
They are testing with you the fare class alignment with AF/KLM, so you are being credited only 25% of the miles 
But seriously, hopefully they fix this issue soon.
But seriously, hopefully they fix this issue soon.
Feb 12, 2013, 3:44 pm
#30
Join Date: Dec 2010
Location: MSP
Programs: AA EXP, DL PM (FO soon), A3 Gold, TK Classic Plus, SPG Plat, HH Gold, Hyatt Diamond, National EE
Posts: 1,003
Originally Posted by waltinsocal:20233092
So many folks on this board, myself included, ridicule DL IT for what seems like an every other week screwup. Why will the rollout of the new program year be any different? If DL had any common sense, it would have something in place RIGHT NOW to help us track our real spend as it will be calculated in 2015. But nope...that would be too customer friendly.