Jul 27, 2013, 9:20 pm
Last edit by: pgary
Best welcome bonus is 120,000
120,000 points, $75 annual fee, not waived (Premier Rewards Visa Signature Card) offer:
https://www.radissonrewardsvisa.com/...rect=plat32172
85,000 points, $75 annual fee, not waived (Premier Rewards Visa Signature Card) offer:
http://www.clubcarlsonvisa.com/credi...PremierCard.do
10x on Radisson, 5x else, Gold status. Up to 3 free nights for each $10K spend
60,000 points, $50 annual fee, not waived (Rewards Visa Signature Card) offer:
http://www.clubcarlsonvisa.com/credi...gnatureCard.do
6x on Radisson, 3x else, Silver status. Up to 3 free nights for each $10K spend
30,000 points, $0 annual fee (Rewards Visa Card) offer:
https://www.radissonrewardsvisa.com/credit/visaCard.do
6x on Radisson, 3x else. Up to 3 free nights for each $10K spend
85,000 points, $60 annual fee, not waived (Business Rewards Visa Card) offer:
http://www.clubcarlsonvisa.com/credi...usinessCard.do
10x on Radisson, 5x else, Gold status. Up to 3 free nights for each $10K spend
_______________________________________________
For discussion of posting time on the annual 40k bonus, see this thread: CC visa annual 40,000 points bonus
US Bank Reconsideration Line: 800-947-1444
Use this phone number to check your application status as well. US Bank does not send you an approval/denial email. Many data points show 8-10 business days for decision is normal. Add another 2-3 weeks after that to receive physical card.
U.S. Bank Fraud Department - 800-260-8469. This is the number to call if your card starts getting declined when you try to make a purchase.
Why is the balance due on my business card always shown as $0?
There are TWO account numbers linked to your business card: The card itself, which shows up in the same website account as any personal cards you may have. This will always show a $0 balance due.
There is a SECOND account - labeled the "Central Bill Account" - with its own account number. You must set up a separate website account with its own username and password to access the Central Bill Account. This is the account that will actually show the balance due and let you schedule a payment. Somewhere in the paperwork you received with the card or the first paper invoice, you should be able to find the Central Bill Account's number.
Setting up separate website account for business card:
These are the instructions that US Bank emailed me:
To enroll in Online Banking for your U.S. Bank Business account, start by going to usbank.com. You do not need a Personal Identification Number (PIN) in order to enroll.
Please follow these instructions to enroll in Online Banking to view or pay your account:
1. Click on the Enroll Now link on the right side of the screen.
2. Select the Business Accounts option.
3. View the Terms and Conditions and then select Enroll Now.
4. Select I do not have a U.S. Bank small business checking or savings account.
5. Select I am an authorized officer of a U.S. Bank Business Credit Card.
6. Complete Step 2 of 2.
Once you have successfully logged in, you will be able to view your business account in its entirety. When you are making a payment you will need to select the Accounts Payable account number.
Until the end of May 2015: "Bonus Award Night - Redeem Gold Points for two or more consecutive Award Nights and the last night is free. Exclusively for cardmembers.
From June 1 2015: free night after $10,000 spend in a year plus payment of annual fee. Note: can only be used in the U.S.
"New Account Bonus is not available to applicants who have had this Card or another Club Carlson credit card product within the last 12 months."
Forex fee is 3%
For complaints about the changes slated for May 2015, try twitter, Facebook, emails to corporate, letter writing, etc.
Facebook: https://www.facebook.com/clubcarlson?fref=ts
Twitter: https://twitter.com/ClubCarlson
USA contact # +1 (888) 288 8889
120,000 points, $75 annual fee, not waived (Premier Rewards Visa Signature Card) offer:
https://www.radissonrewardsvisa.com/...rect=plat32172
85,000 points, $75 annual fee, not waived (Premier Rewards Visa Signature Card) offer:
http://www.clubcarlsonvisa.com/credi...PremierCard.do
10x on Radisson, 5x else, Gold status. Up to 3 free nights for each $10K spend
60,000 points, $50 annual fee, not waived (Rewards Visa Signature Card) offer:
http://www.clubcarlsonvisa.com/credi...gnatureCard.do
6x on Radisson, 3x else, Silver status. Up to 3 free nights for each $10K spend
30,000 points, $0 annual fee (Rewards Visa Card) offer:
https://www.radissonrewardsvisa.com/credit/visaCard.do
6x on Radisson, 3x else. Up to 3 free nights for each $10K spend
85,000 points, $60 annual fee, not waived (Business Rewards Visa Card) offer:
http://www.clubcarlsonvisa.com/credi...usinessCard.do
10x on Radisson, 5x else, Gold status. Up to 3 free nights for each $10K spend
_______________________________________________
For discussion of posting time on the annual 40k bonus, see this thread: CC visa annual 40,000 points bonus
US Bank Reconsideration Line: 800-947-1444
Use this phone number to check your application status as well. US Bank does not send you an approval/denial email. Many data points show 8-10 business days for decision is normal. Add another 2-3 weeks after that to receive physical card.
U.S. Bank Fraud Department - 800-260-8469. This is the number to call if your card starts getting declined when you try to make a purchase.
Why is the balance due on my business card always shown as $0?
There are TWO account numbers linked to your business card: The card itself, which shows up in the same website account as any personal cards you may have. This will always show a $0 balance due.
There is a SECOND account - labeled the "Central Bill Account" - with its own account number. You must set up a separate website account with its own username and password to access the Central Bill Account. This is the account that will actually show the balance due and let you schedule a payment. Somewhere in the paperwork you received with the card or the first paper invoice, you should be able to find the Central Bill Account's number.
Setting up separate website account for business card:
These are the instructions that US Bank emailed me:
To enroll in Online Banking for your U.S. Bank Business account, start by going to usbank.com. You do not need a Personal Identification Number (PIN) in order to enroll.
Please follow these instructions to enroll in Online Banking to view or pay your account:
1. Click on the Enroll Now link on the right side of the screen.
2. Select the Business Accounts option.
3. View the Terms and Conditions and then select Enroll Now.
4. Select I do not have a U.S. Bank small business checking or savings account.
5. Select I am an authorized officer of a U.S. Bank Business Credit Card.
6. Complete Step 2 of 2.
Once you have successfully logged in, you will be able to view your business account in its entirety. When you are making a payment you will need to select the Accounts Payable account number.
From June 1 2015: free night after $10,000 spend in a year plus payment of annual fee. Note: can only be used in the U.S.
"New Account Bonus is not available to applicants who have had this Card or another Club Carlson credit card product within the last 12 months."
Forex fee is 3%
For complaints about the changes slated for May 2015, try twitter, Facebook, emails to corporate, letter writing, etc.
Facebook: https://www.facebook.com/clubcarlson?fref=ts
Twitter: https://twitter.com/ClubCarlson
USA contact # +1 (888) 288 8889
US Bank Radisson Rewards VISA (discontinued April 2022; cards to be converted)
Apr 18, 2015, 2:14 pm
#3091
Join Date: Jul 2013
Posts: 1,872
I had my husband sign up for this card on 3/27, just a few days before the changes were announced. There was an issue with our address, so we just got the card in the mail yesterday. I activated it, and noticed that the first statement closed yesterday, before we even had a chance to make a first purchase. The next statement will close on 5/18, leaving less than two weeks for the points to post and for us to make a booking with the last night free.
Called customer service twice today - first time I asked if it would be possible to change the billing date in order for the points to post. The rep said no, the dates were locked in. The second call, I expressed that I was very disappointed, and that the welcome letter I received with the card even states in bold font the last night free benefit. I asked for the annual fee to be refunded, and the rep said the only way to do so would be to close the account before 5/17 - so no chance to earn the sign up bonus. I even asked for points to compensate for the lost benefit, and she quoted the 40k anniversary bonus. Ugh.
Wondering if I should HUCA now, file a CFPB complaint, or wait a while. I'll probably meet the spend by the end of the weekend. Has anyone had success in having the billing date changed? Any tips to get the annual fee refunded?
Called customer service twice today - first time I asked if it would be possible to change the billing date in order for the points to post. The rep said no, the dates were locked in. The second call, I expressed that I was very disappointed, and that the welcome letter I received with the card even states in bold font the last night free benefit. I asked for the annual fee to be refunded, and the rep said the only way to do so would be to close the account before 5/17 - so no chance to earn the sign up bonus. I even asked for points to compensate for the lost benefit, and she quoted the 40k anniversary bonus. Ugh.
Wondering if I should HUCA now, file a CFPB complaint, or wait a while. I'll probably meet the spend by the end of the weekend. Has anyone had success in having the billing date changed? Any tips to get the annual fee refunded?
I think you have very easy shot at getting fee refunded. Some got their fee paid back in DEC refunded. file CFPB and include the agreement/language that mentions bonus award nights for $75 fee.
Last edited by Blueskyheaven; Apr 18, 2015 at 2:20 pm
Apr 18, 2015, 5:27 pm
#3092
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
I had my husband sign up for this card on 3/27, just a few days before the changes were announced. There was an issue with our address, so we just got the card in the mail yesterday. I activated it, and noticed that the first statement closed yesterday, before we even had a chance to make a first purchase. The next statement will close on 5/18, leaving less than two weeks for the points to post and for us to make a booking with the last night free.
Called customer service twice today - first time I asked if it would be possible to change the billing date in order for the points to post. The rep said no, the dates were locked in. The second call, I expressed that I was very disappointed, and that the welcome letter I received with the card even states in bold font the last night free benefit. I asked for the annual fee to be refunded, and the rep said the only way to do so would be to close the account before 5/17 - so no chance to earn the sign up bonus. I even asked for points to compensate for the lost benefit, and she quoted the 40k anniversary bonus. Ugh.
Wondering if I should HUCA now, file a CFPB complaint, or wait a while. I'll probably meet the spend by the end of the weekend. Has anyone had success in having the billing date changed? Any tips to get the annual fee refunded?
Called customer service twice today - first time I asked if it would be possible to change the billing date in order for the points to post. The rep said no, the dates were locked in. The second call, I expressed that I was very disappointed, and that the welcome letter I received with the card even states in bold font the last night free benefit. I asked for the annual fee to be refunded, and the rep said the only way to do so would be to close the account before 5/17 - so no chance to earn the sign up bonus. I even asked for points to compensate for the lost benefit, and she quoted the 40k anniversary bonus. Ugh.
Wondering if I should HUCA now, file a CFPB complaint, or wait a while. I'll probably meet the spend by the end of the weekend. Has anyone had success in having the billing date changed? Any tips to get the annual fee refunded?
2) Dont waste your time talking to the front line reps. Ask to talk to a Manager. Be persist. Tell the front line rep you have issues that you believe only a manager has the power to resolve.
You should be able to get a full refund of the AF - read the last couple pages of this thread.
Apr 18, 2015, 8:11 pm
#3093
Join Date: Aug 2013
Posts: 134
We have the $50 AF/25K renewal bonus Platinum version. Just called and spoke with the front line and was offered a refund of the AF (just hit our account) but we would not get the 25K renewal bonus. We took the offer.
We called last week and was offered 2.5K points too.
We called last week and was offered 2.5K points too.
Apr 21, 2015, 7:02 pm
#3095
Join Date: Feb 2011
Location: Southwest Colorado
Programs: AA/United/HH/Marriott/SPG/Club Carlson
Posts: 15
To submit a complaint to the Federal Consumer Financial Protection Bureau:
http://www.consumerfinance.gov/
http://www.consumerfinance.gov/
I called US Bank and after asking for a supervisor was offered 7500 CC points, which I thanked them for.
And just now filed the complaint, we'll see what happens.
Apr 22, 2015, 12:07 pm
#3097
Join Date: Jan 2015
Posts: 166
I called club carlson. Spoke to CSR and the manager. Neither would budge on points or compensation. Then I called US Bank. CSR offered 2,500. I declined and asked for manager. Offered 7,500 points but would NOT waive the AF. Said they will only do that if card was cancelled. Points are already pending on my account.
Side note, Club Carlson CSR said they are doing away with the bonus award nights because it was being "fraudulently used and abused". This after I told him I was irritated by them removing a benefit less than a week after I applied for the card.
Looks like time to file a complaint too.
Side note, Club Carlson CSR said they are doing away with the bonus award nights because it was being "fraudulently used and abused". This after I told him I was irritated by them removing a benefit less than a week after I applied for the card.
Looks like time to file a complaint too.
Apr 22, 2015, 1:01 pm
#3099
Join Date: Jan 2014
Location: Phoenix, AZ
Programs: DL Diamond, AS MVP Gold 75k, AA Platinum, SPG/Marriott Platinum
Posts: 93
1 personal, 1 business, two 7500 point bonuses!
It took a 15 minute phone call, 2 transfers and a nice call to a supervisor but I got both my personal and business Club Carlson Visas to get 7500 points for each account.
And, on a nagging point when I got the card, he also upgraded my personal card from that garbage standard rewards card they gave me at approval that only gave me Silver and 25k yearly bonus to the Premier one that gives me Gold and the 40k yearly bonus.
It's a good day
And, on a nagging point when I got the card, he also upgraded my personal card from that garbage standard rewards card they gave me at approval that only gave me Silver and 25k yearly bonus to the Premier one that gives me Gold and the 40k yearly bonus.
It's a good day
Lucky you to get an accommodating agent who also has the power to issue refund.
The first agent I got, insisted the 40K annual bonus was enough. HUCA. The second agent I got offered 2500 pts. Asked to speak to a supervisor who quickly offered the now standard 7500 pts but insisted he could not refund the annual fee which was billed and paied in Dec.
The first agent I got, insisted the 40K annual bonus was enough. HUCA. The second agent I got offered 2500 pts. Asked to speak to a supervisor who quickly offered the now standard 7500 pts but insisted he could not refund the annual fee which was billed and paied in Dec.
Apr 22, 2015, 1:04 pm
#3100
Join Date: Jan 2005
Location: Växjö, SE/Washington, DC
Programs: AA ExPlat, UA 1K (2MM)
Posts: 1,159
I filed a CFPB complaint, got a call from Carley in Executive Offices offering me 7,500 points per card; told her I would not accept that in lieu of removing the annual fee and that I did not consider the issue resolved.
At the end of the call she stated she still wanted to give me the 7,500 points as a goodwill gesture, and I told her I would accept them ONLY if they were not considered a resolution to the matter.
Of course the CFPB reply was that they gave me "Relief" in the form of the 7,500 points, so I disputed that, listed her and her phone number along with noting that they were a gesture of goodwill for my time and not to resolve the issue which I refused to accept anything less than a full refund of the Annual Fee or 50,000 additional points.
Sent back to the company from CFPB.
I too have noted that the Annual Fee is NOT listed as an account maintenance fee, rather a membership fee, and membership comes with a set of benefits and that the benefits listed for paying the Annual fee included the bonus nights.
I also listed the cards terms & conditions available were very limited to the consumer as to what the Ability to change account terms included, as they list them as benefits not terms in their advertisement.
At the end of the call she stated she still wanted to give me the 7,500 points as a goodwill gesture, and I told her I would accept them ONLY if they were not considered a resolution to the matter.
Of course the CFPB reply was that they gave me "Relief" in the form of the 7,500 points, so I disputed that, listed her and her phone number along with noting that they were a gesture of goodwill for my time and not to resolve the issue which I refused to accept anything less than a full refund of the Annual Fee or 50,000 additional points.
Sent back to the company from CFPB.
I too have noted that the Annual Fee is NOT listed as an account maintenance fee, rather a membership fee, and membership comes with a set of benefits and that the benefits listed for paying the Annual fee included the bonus nights.
I also listed the cards terms & conditions available were very limited to the consumer as to what the Ability to change account terms included, as they list them as benefits not terms in their advertisement.
Apr 22, 2015, 2:17 pm
#3101
Join Date: Jul 2013
Posts: 1,872
It took a 15 minute phone call, 2 transfers and a nice call to a supervisor but I got both my personal and business Club Carlson Visas to get 7500 points for each account.
And, on a nagging point when I got the card, he also upgraded my personal card from that garbage standard rewards card they gave me at approval that only gave me Silver and 25k yearly bonus to the Premier one that gives me Gold and the 40k yearly bonus.
It's a good day
And, on a nagging point when I got the card, he also upgraded my personal card from that garbage standard rewards card they gave me at approval that only gave me Silver and 25k yearly bonus to the Premier one that gives me Gold and the 40k yearly bonus.
It's a good day
Many got their $75 fee refunded and 15k points or more as compensation after CFPB complaint
Last edited by Blueskyheaven; Apr 22, 2015 at 2:22 pm
Apr 22, 2015, 5:27 pm
#3102
Join Date: Jan 2014
Location: Phoenix, AZ
Programs: DL Diamond, AS MVP Gold 75k, AA Platinum, SPG/Marriott Platinum
Posts: 93
Sorry, forgot to mention the fee was waived too
Apr 22, 2015, 5:39 pm
#3103
Join Date: Jul 2013
Posts: 1,872
Apr 23, 2015, 8:18 am
#3105
Join Date: Jul 2013
Posts: 1,872