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Need help with a [Copa] cancelled reservation

Need help with a [Copa] cancelled reservation

Old Apr 30, 20, 1:57 pm
  #1  
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Join Date: Dec 2004
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Need help with a [Copa] cancelled reservation

OK So I totally screwed myself on this one.

Booked tickets in early January from SFO-AUA through PTY. Way before this pandemic began. Travel is for October.

I screwed myself by booking through cheapo air dot com. They simply had more flexible payment options.

They've [Copa] totally cancelled my reservation and are not actually even operating flights to SFO on the dates I need.

Now Cheapo wants $4000 to fly from LAX instead.

Any ideas for any recourse on this?

Note they were biz class (but non-refundable) tickets.
climmy is offline  
Old Apr 30, 20, 8:44 pm
  #2  
 
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Originally Posted by climmy View Post
OK So I totally screwed myself on this one.

Booked tickets in early January from SFO-AUA through PTY. Way before this pandemic began. Travel is for October.

I screwed myself by booking through cheapo air dot com. They simply had more flexible payment options.

They've [Copa] totally cancelled my reservation and are not actually even operating flights to SFO on the dates I need.

Now Cheapo wants $4000 to fly from LAX instead.

Any ideas for any recourse on this?

Note they were biz class (but non-refundable) tickets.
well if Copa cancelled wouldn’t you be entitled a refund? And then you can try booking another option?
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Old May 6, 20, 1:35 pm
  #3  
 
Join Date: Apr 2015
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Originally Posted by climmy View Post
OK So I totally screwed myself on this one.

Booked tickets in early January from SFO-AUA through PTY. Way before this pandemic began. Travel is for October.

I screwed myself by booking through cheapo air dot com. They simply had more flexible payment options.

They've [Copa] totally cancelled my reservation and are not actually even operating flights to SFO on the dates I need.

Now Cheapo wants $4000 to fly from LAX instead.

Any ideas for any recourse on this?

Note they were biz class (but non-refundable) tickets.
DOT says that any flight operating on US soil has to give full refund if the airline were to cancel flights. Get Copa to refund to Cheapo, then you will have to get Cheapo to refund you.
I booked my Copa flights through Chase travel portal (serviced by Expedia). I had to open a DOT complaint and then tweeted at Copa before they would refund to Chase/Expedia. None of the phone reps were helpful.
Once Chase/Expedia got the refund from Copa, I got the Chase points back in my account automatically.

It was a frustrating process. I suspect you will have to follow up with Copa and then Cheapo. How did you pay Cheapo? If they got a refund from Copa and would not refund you, I suspect you may be able to follow up with your credit card company.

Good luck.

Last edited by happychic; May 7, 20 at 11:12 am Reason: Edited a word
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Old May 7, 20, 8:46 am
  #4  
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Originally Posted by happychic View Post
DOT says that any airline operating on US soil has to give full refund if the airline were to cancel flights. Get Copa to refund to Cheapo, then you will have to get Cheapo to refund you.
I booked my Copa flights through Chase travel portal (serviced by Expedia). I had to open a DOT complaint and then tweeted at Copa before they would refund to Chase/Expedia. None of the phone reps were helpful.
Once Chase/Expedia got the refund from Copa, I got the Chase points back in my account automatically.

It was a frustrating process. I suspect you will have to follow up with Copa and then Cheapo. How did you pay Cheapo? If they got a refund from Copa and would not refund you, I suspect you may be able to follow up with your credit card company.

Good luck.
Thanks for your input Much appreciated. I can see already that it's going to be painful.

Cheapoair is pretty much totally inflexible and keep stating anything booked through them is 100% non-refundable. I've already applied for the refund from Copa as the flights simply no longer exist. After I get an e-mail back from them, I'll start in with cheapoair.

Candidly, if cheapo simply gave me a credit I would take it since I could re-book something on another airline.

My problem at present is cheapo will only let me re-book on Copa. That does me absolutely no good at all since the flights aren't there.

I used the "Affirm" payment method which is an option during checkout. Note I'm continuing to pay that "Pay over time" option. I think I'm about half way though
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Old May 7, 20, 11:10 am
  #5  
 
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Originally Posted by climmy View Post
Thanks for your input Much appreciated. I can see already that it's going to be painful.

Cheapoair is pretty much totally inflexible and keep stating anything booked through them is 100% non-refundable. I've already applied for the refund from Copa as the flights simply no longer exist. After I get an e-mail back from them, I'll start in with cheapoair.

Candidly, if cheapo simply gave me a credit I would take it since I could re-book something on another airline.

My problem at present is cheapo will only let me re-book on Copa. That does me absolutely no good at all since the flights aren't there.

I used the "Affirm" payment method which is an option during checkout. Note I'm continuing to pay that "Pay over time" option. I think I'm about half way though

I suspect the reason why Cheapo insists on only rebooking you on Copa is because Copa generally refuses to refund. They only give airline voucher which expires end of next year IIRC. If Cheapo is not made whole by Copa, there is no way Cheapo will refund you.

You may want to try to get Copa to refund Cheapo for the cancelled flight first, then try to talk to someone at Cheapo who understands this and is in a position to authorize a refund to you. This doesn't sound easy and is generally a reason why many people don't prefer to book through OTA.

Which credit card did you use for this transaction?
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Old May 7, 20, 12:26 pm
  #6  
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Originally Posted by happychic View Post
I suspect the reason why Cheapo insists on only rebooking you on Copa is because Copa generally refuses to refund. They only give airline voucher which expires end of next year IIRC. If Cheapo is not made whole by Copa, there is no way Cheapo will refund you.

You may want to try to get Copa to refund Cheapo for the cancelled flight first, then try to talk to someone at Cheapo who understands this and is in a position to authorize a refund to you. This doesn't sound easy and is generally a reason why many people don't prefer to book through OTA.

Which credit card did you use for this transaction?

Yeah I know better and did it anyway. The day of purchase they just had a better payment option. I guess at the end of they day I might be able to use the credit to go to Quito or something next spring break.

It won't be a total loss I just need to book new tickets to Aruba.

I have filed for a refund on the Copa website to will be patient and see what their e-mailed response is.

Really appreciate your help on this. Another reason to love FT.
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Old May 7, 20, 12:58 pm
  #7  
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If you booked through a third-party, you need to make your request for a refund to the third-party. Copa will properly deny your refund as they did not sell you a ticket.

1. Seek a refund from the vendor. Do it in writing and keep copies or screenshots.
2. Wait 7 days and if you have been denied a refund or have not heard back, initiate a chargeback with your credit card issuer (bank) and file a DOT complaint.

When you file your chargeback, be certain that you submit a copy of your e-ticket receipt, the notice of cancellation, your request for a refund, and any denial (or a note from you that you have not heard back). The DOT complaint is important because DOT will require a response and it is hard to deny a refund to the agency enforcing US law when US law requires a refund.

If you do this in order and supply everything, you should see a temporary credit in very short order (sometimes as little as a day) and that credit will become permanent soon thereafter.
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Old May 7, 20, 2:48 pm
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2.5 hours on cheapo chat.

Well my fingers are crossed. After getting the usual spiel about Copa's policy of issuing only ETC's for non-refundable tickets, they did agree to refund.

Of course, this was only after bringing up the D.O.T.

I have the entire chat transcript, with date. And confirmation e-mails.

The refund should go back to my bank account.

It was only due to your help. A sincere thank you to all posters who helped me rescue $4000.
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Last edited by climmy; May 7, 20 at 3:06 pm Reason: misstatement not recognizing all posters
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