Originally Posted by
climmy
OK So I totally screwed myself on this one.
Booked tickets in early January from SFO-AUA through PTY. Way before this pandemic began. Travel is for October.
I screwed myself by booking through cheapo air dot com. They simply had more flexible payment options.
They've [Copa] totally cancelled my reservation and are not actually even operating flights to SFO on the dates I need.
Now Cheapo wants $4000 to fly from LAX instead.
Any ideas for any recourse on this?
Note they were biz class (but non-refundable) tickets.
DOT says that any flight operating on US soil has to give full refund if the airline were to cancel flights. Get Copa to refund to Cheapo, then you will have to get Cheapo to refund you.
I booked my Copa flights through Chase travel portal (serviced by Expedia). I had to open a DOT complaint and then tweeted at Copa before they would refund to Chase/Expedia. None of the phone reps were helpful.
Once Chase/Expedia got the refund from Copa, I got the Chase points back in my account automatically.
It was a frustrating process. I suspect you will have to follow up with Copa and then Cheapo. How did you pay Cheapo? If they got a refund from Copa and would not refund you, I suspect you may be able to follow up with your credit card company.
Good luck.