| sbm12 |
Nov 15, 2009 5:22 pm |
Quote:
Originally Posted by COFreqFlyer
(Post 12823579)
I run into this quite regularly as a channel partner. The customer name will be on the contract, I have to call up and get my CCO account added to the contract, then I can open support cases under that contract. It's a pain in the a$$, I vocalize about it, but it finally gets done. Course having the CCIE number helps too....
|
I've had the issue before, but they have always been willing to associate it with me to get the job done. The fact that one can purchase support but not actually claim it because the business name is different is just a horrible policy.
On the plus side, the new hardware showed up 3 hours after the call and I got it swapped in. I think I'm finally done here now. I really didn't plan on working 10 hours today. :(
|