FlyerTalk Forums - The Penalty Box

I'm DVR'ing the games hoping to remain spoiler free until the evening. I think that this may be a fools errand. :(

Not that your post was a spoiler mind you, but I can't watch the games in the office.

CO 1E

Jun 11, 2010 9:41 am

Quote:

Originally Posted by Anglo Large Clawed Otter (Post 14116197)

CO might as well just get an ICC. Their phone agents are some of the most poorly trained of any airline I've dealt with. :rolleyes:

I find the majority of the phone reps I deal with to be fairly good. There have been many times, however, when I felt that CO should reimburse me for the training about rewards and other matters that I provided to their phone reps.

Over the last few months, however, I have grown irritated with the fact that we now often have to wait on hold for a minute or two on the elite line for someone to answer due to the decrease in staffing.

ConciergeMike

Jun 11, 2010 9:44 am

Quote:

Originally Posted by AMF in NJ (Post 14116236)

Just think of all the curling commentary. Then remind yourself that futbol is supposedly more riveting to watch than curling.

ETA: Futbol on DVR in fast forward sounds intriguing. That's the only way that futbol approaches being watchable.

Anglo Large Clawed Otter

Jun 11, 2010 9:46 am

Quote:

Originally Posted by CO 1E (Post 14116237)

Just got the issue fixed, it appears (am still on hold for final confirmation). The issue seems to be that regular phone reps are prohibited from splitting the PNR by their system. They have to call through to their own support desk to obtain an agent who can split the PNR without being told "nein" by teh computer.

Electronic Support Desk is also apparently useless for such transactions.

ConciergeMike

Jun 11, 2010 9:46 am

Quote:

Originally Posted by CO 1E (Post 14116237)

I think my favorite CO phone rep story was the time that I got into an argument over SDCing to another flight. The argument was not about the flight itself, but rather the definition of what exactly constituted a 12-hour window. I'm pretty sure that consultation of a clock would have remedied the problem.

ssullivan

Jun 11, 2010 9:46 am

Quote:

Originally Posted by gbryan84 (Post 14116182)

I just found out from my co-worker that was just promoted to a partner that the head boss was questioning her about my weekend travel and concerned that I was taking too many days off (W.T.F.?? I take 10-15 days off a year) and was coming back jet lagged and not performing well. Luckily she said she stood up for me and said that she has never noticed any thing - which is true as I rarely stay any where long enough to get jet lag nor do I take red eye flights and come directly into work. He is the one we should be concerned about. He takes at least 5 months of vacation a year...

I guess I'm really going to have to keep my personal flying on the dl and when asked (by him) I'll make up a smart ... remark.

10-15 vacation days a year is not excessive and any manager who thinks it is has a problem.

radonc1

Jun 11, 2010 9:48 am

Quote:

Originally Posted by CO 1E (Post 14116176)

I actually like the Saabs, but for the uncomfortable seating configurations used by some carriers.

I took many flights on Saabs from CAK to DTW in the mid 2000's. The seating varied from flight to flight since each plane had different seating. Sometimes it was good, sometimes it sucked. I was going to be on one earlier this year but the flight was cancelled and I was sent packing on DL (in an evil spawn of Kenjet) instead.

shell nyc

Jun 11, 2010 9:49 am

OLCI for EWR-CUN offering buy-up to F for $79, or ELR for $39. And so far no one is biting...

Anglo Large Clawed Otter

Jun 11, 2010 9:49 am

Quote:

Originally Posted by belynch (Post 14116222)

I've honestly had minimal issues with them despite one or two extraordinary fails (the "we'll just keep him on hold until he hangs up" blunder being the most notable).

True. Most of my interactions are fine (but most are for simple solutions). The Epic Fails tend to come when you need something slightly beyond the ordinary agent-customer interaction.

bdjohns1

Jun 11, 2010 9:49 am

Quote:

Originally Posted by mwg25 (Post 14116144)

I'm running about 2/3 RJs these days

In 2006 on UA, my segment total was in the high 70s. 2 of them weren't on CRJs. :td:

shell nyc

Jun 11, 2010 9:50 am

Quote:

Originally Posted by ConciergeMike (Post 14116259)

I tend to get :mad::mad: when confronted with such :rolleyes::rolleyes:

ConciergeMike

Jun 11, 2010 9:50 am

Quote:

Originally Posted by shell nyc (Post 14116281)

OLCI for EWR-CUN offering buy-up to F for $79, or ELR for $39. And so far no one is biting...

If I could guarantee that for my honeymoon flugs, I'd do that instead of burning 30K miles in a heartbeat.

bdjohns1

Jun 11, 2010 9:50 am

Quote:

Originally Posted by ssullivan (Post 14116267)

10-15 vacation days a year is not excessive and any manager who thinks it is has a problem.

When it's all said and done, I'll be taking about 35 days this year - vac+sick days are pooled, so if you don't get sick much, it's like bonus time off.

I normally get 30/year, but I was able to carry 5 over from last year. I intend to use them all.

FT Lurker

Jun 11, 2010 9:51 am

Quote:

Originally Posted by AMF in NJ (Post 14116236)

I will keep my posts cryptic and unhelpful per usual.

ssullivan

Jun 11, 2010 9:51 am

Quote:

Originally Posted by CO 1E (Post 14116176)

I actually like the Saabs, but for the uncomfortable seating configurations used by some carriers.

Same here.

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